I’m always a bit taken aback when people in serious jobs like police officers and ambulance technicians act in unserious ways. It’s hard to remember sometimes that they’re regular people with regular jobs, and they have to laugh and smile too, even when they deal with unpleasantness.
Police officers nowadays are even expressly putting themselves out there on a social level, so that people can feel more comfortable going to them. They want to be positive role models to troubled teens instead of evil authority figures to be hated.
But there is a limit to this humanity. For example, if you’re treating someone during a medical emergency, it’s best not to laugh about it in front of his niece.
Though they deny laughing during the call, the health board is taking steps to re-educate ambulance technicians on their conduct in these situations.