In the first two months the bills were $103 and $117. She called for an explaination and was told that she had excessive downloads. She has never downloaded.

They suggested she file a report with the police stating that someone has been hacking into her computer (most unlikely). They told her that for an additional $100 fee, she could get a password but that she would need a firewall installed at her apartment.

She put my name down as someone who could talk about her account but when I called they said it had not been done and hung up.

Has this happened to anyone else and does anyone have any idea what can be done?

Maryann Kovalski

As mentioned in the letter which was sent to you, a new monthly transfer limit will be applied for the Extreme high speed internet service and this, beginning October first, 2007.

The monthly consumption limit was fixed at 100 Go per month and is combined download/upload. Any going beyond this limit will be charged 1.50$ per additional Go.

It is important to remind you that a residential access should not correspond to a commercial type of access. The Internet service is based on a division of the network between all the users. However, the massive use of the band-width by certain subscribers can have an influence on the quality of the service of the other users of its sector. *i doubt this, they have huge networks...they keep increasing their limits slowly as their network grows, and charge more money*

So to limit the use of the band-width for Extreme high speed service enables us to better contain excesses.

It is as important to mention as very few of our subscribers use a consumption more than 100 Go per month. *really?..then why bother*

-The charge of overconsumption of other Internet accesses remains of 7.95$ by additional Go.

Take note that in virtue of the service contract, since we have moidified the conditions of subscription of the extreme high speed access, you have until September 13, 2007 to put an end to your service without penalties.
Please contact our customer service by telephone to proceed or answer this email by taking care to include your name, address and your Vidéotron account number. Any request for disconnection having to be confirmed by telephone, your request by email will be transferred to the suitable service and an employee will contact you to proceed.

- Note that the 30 days notice for a request for disconnection to services, remains applicable.

We hope that this information answers your questions.