Comments on: Chapters/Indigo not above outright spam

By: Andrew Jensen

Andrew Jensen — Wed, 28 Nov 2007 18:32:52 +0000

Perhaps a quick verification email sent the moment the "other person" opted you in for promotional emails, but definitely not the "full sales blast," especially after this long. When will marketing departments correspond with their pr depts before spamming?! Always leaves a bitter taste in my mouth ...

By: Fagstein » Rogers not above outright spam

Fagstein » Rogers not above outright spam — Mon, 19 Nov 2007 05:00:35 +0000

[...] I’m not a fan of spam, especially from large companies that should know better like Chapters/Indigo and CIBC (the latter — a bank — has still not responded to my request for an [...]

By: Fagstein » CIBC not above outright spam

Fagstein » CIBC not above outright spam — Tue, 23 Oct 2007 02:43:40 +0000

[...] just like the Chapters email I got last month (their email provider promised to get back to me “ASAP” but I never heard from them [...]

By: Fagstein

Fagstein — Wed, 26 Sep 2007 18:23:14 +0000

So in other words, you subscribe people to promotional email lists without verifying their email addresses, and you're "reaching out to past customers" without telling them why they're suddenly receiving promotional email from a company they have not done business with for years.

And despite this, the email provides no way to unsubscribe without visiting a website and going through registration hoops.

I'm afraid I remain unimpressed.

By: Stan Gabriszeski

Stan Gabriszeski — Wed, 26 Sep 2007 18:10:36 +0000

Mr. Faguy,

I’m in charge of customer service here at Indigo, and recently became aware of your concern with receiving a promotional email from us that you felt was spam.

First, let me apologize for any issues you experienced while using our password recovery process. You stated that you received a blank page when you submitted the request. You should have landed on a Thank You page advising you that you would be emailed a link to change your password. I just tested it myself and it worked fine. Hundreds of our customers successfully use that process each day, but there might be something going on with your cache, etc... Please give me a call (or I can call you) and perhaps we can figure out what’s going on there.

Regarding the email, Indigo does not send promotional emails to individuals unless they have provided us their email address and have agreed to receive promotional emails from us. For privacy reasons I won’t divulge details in this forum, but your email address was provided by someone using a name different than yours back in 2005 while making a purchase at a kiosk at one of our stores in Quebec. That person created an account, and “opted in” for promotional emails. The email may have come as a surprise to you because we’ve only recently been reaching out to our past customers.

I can provide you a little more detail regarding the account in private, if you’d like me to email or call you.

In the meantime, I have gone ahead and “opted out” your email address, so you should not receive any future mailings.

Regards,

Stan Gabriszeski
Senior Director, Customer Service
Indigo Books & Music Inc.
(416)364-4499 x4805
http://www.chapters.indigo.ca
sgabriszeski@indigo.ca

By: Zeke

Zeke — Tue, 25 Sep 2007 16:48:56 +0000

Howdy!

Laboratoire Biron did the same thing to me. I called them up, asked for the name of the head of the IT department (the person who was going to understand the severity of the situation best) gave him an polite but firm earful. He said he would speak to the head of marketing, and I haven't heard from them since.

I find that switching to phone helps in getting the point across more efficiently.