Comments on: My Rogers nightmare continues http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/ Can you think of a better name? Fri, 10 Feb 2012 12:36:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: David http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-331001 David Mon, 19 Sep 2011 18:54:33 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-331001 I have the same complain as victor has about Rogers. The worst service I ever had in my life. Not even cancel policy without service charge when actually you are not using their service. Charge money without any reason. I am fade up too and finally paid a lot just to get rid of this terrible experience. I have the same complain as victor has about Rogers. The worst service I ever had in my life. Not even cancel policy without service charge when actually you are not using their service. Charge money without any reason. I am fade up too and finally paid a lot just to get rid of this terrible experience.

]]> By: Victor http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-315919 Victor Thu, 25 Aug 2011 17:20:36 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-315919 Almost every bill is an issue with Rogers. Does any one know what should we do if for no fault of ours Rogers keep charging us wrongly and then you keep wasting time to explain same details to different customer service rep at Rogers. I am fed up but can not terminate services because of committment? (or can we if this occurs often). Almost every bill is an issue with Rogers. Does any one know what should we do if for no fault of ours Rogers keep charging us wrongly and then you keep wasting time to explain same details to different customer service rep at Rogers. I am fed up but can not terminate services because of committment? (or can we if this occurs often).

]]> By: Marg wood http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-234540 Marg wood Thu, 03 Mar 2011 23:32:46 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-234540 I ordered Rogers highspeed internet express. the first month was free. They installed cable TV as well telling me it was free I told them I did not order it and didn't want it. It turned out it was the stores mistake. They uninstalled it and told me I would get a credit. I did this in person. I then sent email to varify this and an email was returned varifying all the information. I am still being billed for cable TV that I never used and was removed. If anyone starts a petition regarding their billing practice I am sure they would get a lot of signatures. They need to clean up their act! I ordered Rogers highspeed internet express. the first month was free. They installed cable TV as well telling me it was free I told them I did not order it and didn't want it. It turned out it was the stores mistake. They uninstalled it and told me I would get a credit. I did this in person. I then sent email to varify this and an email was returned varifying all the information. I am still being billed for cable TV that I never used and was removed. If anyone starts a petition regarding their billing practice I am sure they would get a lot of signatures. They need to clean up their act!

]]> By: Len B. http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-219505 Len B. Mon, 06 Dec 2010 20:25:01 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-219505 Rogers applied long distance charges to all my local calls, Getting customer service to correct this was a nightmare...I just stopped using Rogers and signed up elswhere after six months...They put me into collections.... Rogers applied long distance charges to all my local calls, Getting customer service to correct this was a nightmare...I just stopped using Rogers and signed up elswhere after six months...They put me into collections....

]]> By: eminem http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-213114 eminem Wed, 27 Oct 2010 20:46:30 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-213114 Roger's has contracts, if we break them we pay. But if they break their own contracts, we still pay. I remember back in the day, unlimited evenings and weekends starts at 6pm. A few rep (that called me to sell me my phone) told me my5 is Unlimited North America (that is what sold me). Since these days, Rogers keep changing their contracts again and again. Since I am on pre-authorize with ebills, I don't look at my bills too often. I checked last week and realized they charged me 195.00/mo on my cellphone. Considering my plan is $82.95/mo , they overcharge quite a bit, for who knows how long. I called them and they said My5 is not North America and evening starts at 9pm, so I went over my plan. What bullshit. They credited me over 300.00 since they could not pull records further back. Be advised, check your bill every month or risk being overcharged. There is nothing the rep can do, it's just dumb policies and old systems Rogers uses. Roger's has contracts, if we break them we pay. But if they break their own contracts, we still pay. I remember back in the day, unlimited evenings and weekends starts at 6pm. A few rep (that called me to sell me my phone) told me my5 is Unlimited North America (that is what sold me). Since these days, Rogers keep changing their contracts again and again. Since I am on pre-authorize with ebills, I don't look at my bills too often. I checked last week and realized they charged me 195.00/mo on my cellphone. Considering my plan is $82.95/mo , they overcharge quite a bit, for who knows how long. I called them and they said My5 is not North America and evening starts at 9pm, so I went over my plan. What bullshit.

They credited me over 300.00 since they could not pull records further back. Be advised, check your bill every month or risk being overcharged. There is nothing the rep can do, it's just dumb policies and old systems Rogers uses.

]]> By: dilb http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-211609 dilb Fri, 15 Oct 2010 18:41:08 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-211609 Cancellation fees are bogus. Unless Rogers provides the service in the contract, as stated and agreed upon, for the consumer to cancel is legal. Call Rogers and tell them you want everything in writing rather than call you. The phone calls will stop, or it becomes harassment. Also, tell them you are recording this conversation for quality assurance as well and always get a confirmation number and name of person you are talking too. It is legal for you to record the conversation!!! Just let them know at the beginning of the conversation. Always best to speak at least 3 languages - not for you to talk to them - so you may have a chance of understanding them. Cancellation fees are bogus. Unless Rogers provides the service in the contract, as stated and agreed upon, for the consumer to cancel is legal.
Call Rogers and tell them you want everything in writing rather than call you. The phone calls will stop, or it becomes harassment.
Also, tell them you are recording this conversation for quality assurance as well and always get a confirmation number and name of person you are talking too. It is legal for you to record the conversation!!! Just let them know at the beginning of the conversation.
Always best to speak at least 3 languages - not for you to talk to them - so you may have a chance of understanding them.

]]> By: dilb http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-211608 dilb Fri, 15 Oct 2010 18:31:15 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-211608 Once Rogers makes a mistake on your account, and refuses to correct it, you are clear to cancel your contract. Breach of agreement will terminate any obligations and agreements made. Also watch Rogers for telling you fees and agreements that are not legal. Ask for the fee and information available on their web site. Your will be surprised how fast it will get transferred to a manager and get resolved. Whatch out for the lies and false information they tell you on the phone - happens all the time. If you pay a fee for a specific purpose to Rogers, and they use that fee for something other than what the fee was intended for, contract has been breached by Rogers. Also this is consumer fraud and CRTC and CCTS will endorse this. Really push your fight with Rogers with letters to newspapers, local government and of course your 2 hour wait and transfer call to Rogers management. Also if you have a rogers stick or wifi, watch out!!!! They will bill you for a cell phone usage and hit you for hundreds and thousands of dollars. The stick and wifi can be jacked and if you get it through a box store outlet - the chances are higher. Try calling the account number for your wifi or wireless stick and see if someone answers the phone or you get a ring tone - you have been jacked!!!! Rogers has no security on the consumer side of their system, only their side. Once Rogers makes a mistake on your account, and refuses to correct it, you are clear to cancel your contract. Breach of agreement will terminate any obligations and agreements made.
Also watch Rogers for telling you fees and agreements that are not legal. Ask for the fee and information available on their web site. Your will be surprised how fast it will get transferred to a manager and get resolved. Whatch out for the lies and false information they tell you on the phone - happens all the time.
If you pay a fee for a specific purpose to Rogers, and they use that fee for something other than what the fee was intended for, contract has been breached by Rogers. Also this is consumer fraud and CRTC and CCTS will endorse this.
Really push your fight with Rogers with letters to newspapers, local government and of course your 2 hour wait and transfer call to Rogers management.
Also if you have a rogers stick or wifi, watch out!!!! They will bill you for a cell phone usage and hit you for hundreds and thousands of dollars. The stick and wifi can be jacked and if you get it through a box store outlet - the chances are higher. Try calling the account number for your wifi or wireless stick and see if someone answers the phone or you get a ring tone - you have been jacked!!!! Rogers has no security on the consumer side of their system, only their side.

]]> By: Evan http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-178927 Evan Thu, 29 Jul 2010 00:50:04 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-178927 ive just been having rogers issues too. for the pat two hours ive been trying to talk to someone because the twenty doller (yes, $20.00) card i just bought, depleted itself in three hours. fml i cant talk to my friends, my girl, my dad. this is just bull. ive spent a fortune on them in the past and all i get back is bullshit. thanks rogers, for making my life hell. ive just been having rogers issues too. for the pat two hours ive been trying to talk to someone because the twenty doller (yes, $20.00) card i just bought, depleted itself in three hours. fml i cant talk to my friends, my girl, my dad. this is just bull. ive spent a fortune on them in the past and all i get back is bullshit. thanks rogers, for making my life hell.

]]> By: Steve http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-118290 Steve Tue, 23 Feb 2010 17:01:36 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-118290 I would rather eat my own eye socket than deal with yet another Rogers rep (one "should" be calling me back within 24 to 48 hours to say "no" you can't cancel your contract no matter that your 3G coverage isn't actually "coverage", it's more like "socks"...) I have never had as much trouble dealing with a company in my life! I'm tempted to just pay the $500.00 cancellation fee just so that I never, ever have to deal with these idiots again!!! How can I cancel a seemingly airtight contract - even if the service they promised doesn't exist??? I would rather eat my own eye socket than deal with yet another Rogers rep (one "should" be calling me back within 24 to 48 hours to say "no" you can't cancel your contract no matter that your 3G coverage isn't actually "coverage", it's more like "socks"...)
I have never had as much trouble dealing with a company in my life! I'm tempted to just pay the $500.00 cancellation fee just so that I never, ever have to deal with these idiots again!!!

How can I cancel a seemingly airtight contract - even if the service they promised doesn't exist???

]]> By: Chris http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-113397 Chris Thu, 21 Jan 2010 03:51:39 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-113397 Well I have had very few to no problems with rogers. Very good customer service, great coverage and signal strength. I even had a guy ask me who I was with once because I got a call while in an elevator and he told me he was never able to do that. For what its worth I dont work for rogers or own stock in the company lol. The way i see it is all companies that deal with huge amount of customers cant keep them all satisfied, that all have their strong and weak points. Its a matter of choosing which is the lesser evil for your particular expectations. I have heard sooo many bad things about bell and being a sympatico customer for a while and seeing it go down the shitter CS wise, I will never again deal with them. Well I have had very few to no problems with rogers. Very good customer service, great coverage and signal strength. I even had a guy ask me who I was with once because I got a call while in an elevator and he told me he was never able to do that.

For what its worth I dont work for rogers or own stock in the company lol. The way i see it is all companies that deal with huge amount of customers cant keep them all satisfied, that all have their strong and weak points. Its a matter of choosing which is the lesser evil for your particular expectations. I have heard sooo many bad things about bell and being a sympatico customer for a while and seeing it go down the shitter CS wise, I will never again deal with them.

]]> By: Becks http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-87968 Becks Sat, 25 Jul 2009 20:19:10 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-87968 I've never owned a cell-phone,blackberry or any other type of wireless device...but I have been thinking about getting one of the new I-phones the past few weeks...after reading all these comments I think I'll stick with my old-fashioned land-line and hard-wired videotron computer modem :o) I've never owned a cell-phone,blackberry or any other type of wireless device...but I have been thinking about getting one of the new I-phones the past few weeks...after reading all these comments I think I'll stick with my old-fashioned land-line and hard-wired videotron computer modem :o)

]]> By: ouroboros http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-87950 ouroboros Sat, 25 Jul 2009 16:03:23 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-87950 Two months ago I noted that what should have been a ~$200 credit appeared as a charge on my Rogers invoice. I called the customer support number and was told that it would be rectified on my next invoice. Surprise! - no such correction appeared, so I called again, and again was told that the correction would be applied prior to the invoice being billed to my credit card. Once again, no correction. Yesterday I called customer support and, after wading through the platitudinous drivel that Rogers insists their representatives spew, I was told that "Revenue Assurance" had cancelled the correction. I then asked to speak with this person's supervisor...he refused. I next asked to speak with someone in Revenue Assurance...apparently no such connection exists for customer reps. Finally, I asked him to find me contact info for their complaints department. He was unable to do so. Infreakingcredible. Rogers is the most unresponsive corporation I have ever had the displeasure of dealing with. There is no apparent and readily accessible avenue for appeal of billing disputes. Of course, what else could we expect from a company that introduced "negative option billing"? I sure as hell wish there was another iPhone provider. I'd ditch Rogers in a nanosecond. Two months ago I noted that what should have been a ~$200 credit appeared as a charge on my Rogers invoice. I called the customer support number and was told that it would be rectified on my next invoice. Surprise! - no such correction appeared, so I called again, and again was told that the correction would be applied prior to the invoice being billed to my credit card. Once again, no correction. Yesterday I called customer support and, after wading through the platitudinous drivel that Rogers insists their representatives spew, I was told that "Revenue Assurance" had cancelled the correction. I then asked to speak with this person's supervisor...he refused. I next asked to speak with someone in Revenue Assurance...apparently no such connection exists for customer reps. Finally, I asked him to find me contact info for their complaints department. He was unable to do so. Infreakingcredible.

Rogers is the most unresponsive corporation I have ever had the displeasure of dealing with. There is no apparent and readily accessible avenue for appeal of billing disputes. Of course, what else could we expect from a company that introduced "negative option billing"?

I sure as hell wish there was another iPhone provider. I'd ditch Rogers in a nanosecond.

]]> By: S http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-75758 S Thu, 07 May 2009 02:30:00 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-75758 I understand what you all are going through. From January 2009 til now (May 2009) i have been getting billed $2,000!! And my average bill is $51.00. I am getting charged with people on my My5 which i SHOULD NOT and i have no idea what to do anymore. I have called representatives, been hung up several times, called customer service, account representatives, spoken with supervisors and ever talked with several Roger managers who STILL did nothing. "Oh we will call you back in one week to 'discuss' the matter" *3 weeks later* NOTHING! This is fucking bs and i know for sure i am not the only one who is screaming on the phone line with a rogers employee. I'm considering suing them but i need to talk to an advisor before doing so.. i'm so stuck, they won't even give back my money that they have taken from me! I understand what you all are going through. From January 2009 til now (May 2009) i have been getting
billed $2,000!! And my average bill is $51.00. I am getting charged with people on my My5 which i SHOULD NOT and i have no idea what to do anymore. I have called representatives, been hung up several times, called customer service, account representatives, spoken with supervisors and ever talked with several Roger managers who STILL did nothing. "Oh we will call you back in one week to 'discuss' the matter" *3 weeks later* NOTHING!
This is fucking bs and i know for sure i am not the only one who is screaming on the phone line with a rogers employee. I'm considering suing them but i need to talk to an advisor before doing so.. i'm so stuck, they won't even give back my money that they have taken from me!

]]> By: Michael http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-63729 Michael Wed, 18 Feb 2009 17:14:56 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-63729 Rogers Cable has pushed me so close to the edge that I am staring directly into a canyon of mythic depth. I just cannot believe these FU**ERS, their nickle and diming and sleazy billing practices are beyond anything rational. I have had a Rogers account for 25 years. In the past few years I have added the Internet to my cable bill. I have NO EARTHLY IDEA how it happened, since they are unable to access or provide me with any bills beyond 3 months, but about a year ago my bill was $134. Everytime I talked to them it was ALWAYS a fight, strange fee's showing up and questionable services added to my bill that were not authorised by me, the list goes on. So I finally got so freaked out that I just started sending them $160 A MONTH, thinking that should shut the fuckers up for a while because I could never get anywhere with them. Yesterday I got a bil in the mail for $300!!!! Shortly after I gave up arguing with them and started sending them the $160, my bill went up $10. Someone needs to help me because I have never been in trouble, I am a kind patient even headed person but this is driving me over the fucking edge. Who do these people think they are? What can I do? Where can I go? I am on disability and having my cable is the only luxury I can afford. Is complaining to the CRTC an option? Please give me some ideas because I am running out of patience. I can't take it anymore. Not to mention the crap Rogers floods our mailbox with EVERY FUCKING DAY ALONG WITH THE AUTOMATED PHONECALLS THAT COME AFTER 9PM, OFTEN MORE THAN ONE A NIGHT. EVERY SINGLE NIGHT. PLEASE!!!!! Rogers Cable has pushed me so close to the edge that I am staring directly into a canyon of mythic depth. I just cannot believe these FU**ERS, their nickle and diming and sleazy billing practices are beyond anything rational. I have had a Rogers account for 25 years. In the past few years I have added the Internet to my cable bill. I have NO EARTHLY IDEA how it happened, since they are unable to access or provide me with any bills beyond 3 months, but about a year ago my bill was $134. Everytime I talked to them it was ALWAYS a fight, strange fee's showing up and questionable services added to my bill that were not authorised by me, the list goes on. So I finally got so freaked out that I just started sending them $160 A MONTH, thinking that should shut the fuckers up for a while because I could never get anywhere with them. Yesterday I got a bil in the mail for $300!!!! Shortly after I gave up arguing with them and started sending them the $160, my bill went up $10. Someone needs to help me because I have never been in trouble, I am a kind patient even headed person but this is driving me over the fucking edge. Who do these people think they are? What can I do? Where can I go? I am on disability and having my cable is the only luxury I can afford. Is complaining to the CRTC an option? Please give me some ideas because I am running out of patience. I can't take it anymore. Not to mention the crap Rogers floods our mailbox with EVERY FUCKING DAY ALONG WITH THE AUTOMATED PHONECALLS THAT COME AFTER 9PM, OFTEN MORE THAN ONE A NIGHT. EVERY SINGLE NIGHT. PLEASE!!!!!

]]> By: Mark http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-63579 Mark Tue, 17 Feb 2009 22:02:06 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-63579 February 5th I called to inquire about charges on my bill that did not seem correct. That situation was fixed and the operator told me they had a promo in which they will send out a free phone. I explained I don't need a free phone as my husband and I just bought 2 new phones. She insisted I get the free phone sent to me and I could give it to a friend to take into Rogers and have connected. I agreed. I gave the phone to a friend who has not yet gone into Rogers to set up an account. This month my bill arrived with a phone number on it that I did not recognize and a charge of $54.43. I called Rogers and spoke to 3 different people, repeating my story and my id credentials each time. Finally they told me that they sent the phone, gave it a phone number and billed me. Completely not what I was told when offered the phone. I asked the representative to cancel the number and reverse charges. She said she could not do that until I sent the phone back. I asked to speak to a supervisor - she put me on hold and came back on the phone and said that there was nothing a supervisor could do for me. Basically this is no better than reverse marketing. They have sent me a phone, gave it a number and are billing me and making me cancel it. Now I have to go through the hassle of returning the phone. Even though this was not the information I received from the woman who insisted I take the phone. February 5th I called to inquire about charges on my bill that did not seem correct. That situation was fixed and the operator told me they had a promo in which they will send out a free phone. I explained I don't need a free phone as my husband and I just bought 2 new phones. She insisted I get the free phone sent to me and I could give it to a friend to take into Rogers and have connected. I agreed. I gave the phone to a friend who has not yet gone into Rogers to set up an account. This month my bill arrived with a phone number on it that I did not recognize and a charge of $54.43. I called Rogers and spoke to 3 different people, repeating my story and my id credentials each time. Finally they told me that they sent the phone, gave it a phone number and billed me. Completely not what I was told when offered the phone. I asked the representative to cancel the number and reverse charges. She said she could not do that until I sent the phone back.

I asked to speak to a supervisor - she put me on hold and came back on the phone and said that there was nothing a supervisor could do for me.

Basically this is no better than reverse marketing. They have sent me a phone, gave it a number and are billing me and making me cancel it. Now I have to go through the hassle of returning the phone. Even though this was not the information I received from the woman who insisted I take the phone.

]]> By: Edward Surowiec http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-48755 Edward Surowiec Tue, 04 Nov 2008 22:52:39 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-48755 Rogers can suck a dick. They have over the past two years continually fucked up my bill and payments. I think I'm gonna bite the bullet and pay to get out of my contract. The problem is who to go with. I came over from bell, useless twats as well. Maybe I'll start my own company called ,your getting fucked...........at least we will know what we signed up for. Rogers can suck a dick. They have over the past two years continually fucked up my bill and payments. I think I'm gonna bite the bullet and pay to get out of my contract. The problem is who to go with. I came over from bell, useless twats as well. Maybe I'll start my own company called ,your getting fucked...........at least we will know what we signed up for.

]]> By: Jean Naimard http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-41511 Jean Naimard Thu, 18 Sep 2008 17:33:40 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-41511 They don’t care. They don’t have to. They’re the phone company. * * * Got screwed by Fido (which is Rogers). I was pay-as-I-go, decided to switch to billed. So I call, $20 for 2000 minutes per month. Good deal (it seems), so I did the switch. First bill comes with a $7.00 “network access fee” tackled on. Never heard of this before. So, after a while, I decide to switch back, as they won’t wave the fees I never signed for. “Sure! There’ll be a $25 service charge for that”. — Okay, fine, cancel my account. They tried to keep me on with a $15/month for 50 minutes with no 911 account and no “access fees”. No, this is an even worse rip-off… They don’t care. They don’t have to.

They’re the phone company.

* * *

Got screwed by Fido (which is Rogers). I was pay-as-I-go, decided to switch to billed. So I call, $20 for 2000 minutes per month. Good deal (it seems), so I did the switch.
First bill comes with a $7.00 “network access fee” tackled on. Never heard of this before.
So, after a while, I decide to switch back, as they won’t wave the fees I never signed for.
“Sure! There’ll be a $25 service charge for that”.
— Okay, fine, cancel my account.
They tried to keep me on with a $15/month for 50 minutes with no 911 account and no “access fees”. No, this is an even worse rip-off…

]]> By: Joe Fresh http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-41497 Joe Fresh Thu, 18 Sep 2008 14:38:36 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-41497 My wife just got an i - phone last month for $250.00 at a rogers store. We went to a friends house who has wifi and he set up her phone to use it. But this month we get a bill for $1010.62. I am not making this up! her data charges are $585.55!!! that is for 12,035 KB. We called rogers and after 1 HR and 20 minutes on hold she was told by the rep that there was nothing she can do because we signed a waiver at the store. What a fucking rip off! My wife just got an i - phone last month for $250.00 at a rogers store. We went to a friends house who has wifi and he set up her phone to use it. But this month we get a bill for $1010.62. I am not making this up! her data charges are $585.55!!! that is for 12,035 KB. We called rogers and after 1 HR and 20 minutes on hold she was told by the rep that there was nothing she can do because we signed a waiver at the store. What a fucking rip off!

]]> By: Jay http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-38922 Jay Wed, 27 Aug 2008 20:12:33 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-38922 I hate ROGERS!! I can't fucking stand them... MY GF and I have had an account there for 3 years. I have changed a million things on the account, order phones, made payment arrangements etc. Our avg bill was around $250 a month, than last month it went too $605!! We are then sent text messages saying to pay the bill. My GF was away camping, so I make the call to see what is wrong with the account and why it was so much. I wait 10 mins or so to speak with the wrong rep, than a rep that can't tell me anything as they say I have no access to the account. After 3 years they apparently decide to start enforcing a policy that I was told existed for years. We were given 2 days to pay or we lose service and they wouldn't speak with me. My contract with them is up soon, and I will NEVER BUT ANYTHING FROM THEM AGAIN!!! TED ROGERS CAN KISS MY ASS!!! I WILL NEVER WATCH ANOTHER BLUE JAYS GAME IN TORONTO UNTIL THAT FUCKING PRICK SELLS!! I hate ROGERS!! I can't fucking stand them...

MY GF and I have had an account there for 3 years. I have changed a million things on the account, order phones, made payment arrangements etc.

Our avg bill was around $250 a month, than last month it went too $605!!

We are then sent text messages saying to pay the bill. My GF was away camping, so I make the call to see what is wrong with the account and why it was so much.

I wait 10 mins or so to speak with the wrong rep, than a rep that can't tell me anything as they say I have no access to the account. After 3 years they apparently decide to start enforcing a policy that I was told existed for years. We were given 2 days to pay or we lose service and they wouldn't speak with me.

My contract with them is up soon, and I will NEVER BUT ANYTHING FROM THEM AGAIN!!! TED ROGERS CAN KISS MY ASS!!! I WILL NEVER WATCH ANOTHER BLUE JAYS GAME IN TORONTO UNTIL THAT FUCKING PRICK SELLS!!

]]> By: kim http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/comment-page-1/#comment-38197 kim Tue, 19 Aug 2008 21:01:00 +0000 http://blog.fagstein.com/2007/12/06/my-rogers-nightmare-continues/#comment-38197 I made the mistake of switching to Rogers in January and have had absolutely nothing but problems since (if I can't get out of my contract before then, when it's up, I will not be renewing). Every bill has been wrong, they keep changing my account set-up and the last straw was a $60 charge for extra, over the allowable 2500, text messages - they claim my daughter sent over 3000 texts in a 30 day period. Her phone log and usual texting practices say otherwise. Rather than doing what they expected me to do and just pay the bill I paid the amount for the bill minus the extra texts and told them that I wouldn't pay for them until I saw proof of their having been sent. I quite reasonably asked for a printout of the sent text log and, surprise, surprise, two months later I am still waiting. They claim to be unable to provide me with this log for "security" reasons. Whose security are they protecting by not providing me with a simple list of texts sent from a phone that I own? I have filed a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS)*, rather than just accept their treatment. I made it quite clear in my complaint that I was not averse to paying the bill if, in fact, the texts had been sent but that, since it seemed unlikely, I required proof. Rogers is required to respond in writing to both the Commissioner and the complainant within 20 days of receipt of the complaint. Not at all surprisingly I got a phone message from them today requesting that I call them to "discuss" my complaint. I responded to them in writing asking them not to call me again but to respond in writing as required by the CCTS. I highly recommend that everyone having billing issues with Rogers file a complaint with the CCTS. I have some small hope that it may show them that we are not about to allow them to rip us off for the duration of our contracts and this may have some positive impact on their business practices. *http://www.ccts-cprst.ca/en/ I made the mistake of switching to Rogers in January and have had absolutely nothing but problems since (if I can't get out of my contract before then, when it's up, I will not be renewing). Every bill has been wrong, they keep changing my account set-up and the last straw was a $60 charge for extra, over the allowable 2500, text messages - they claim my daughter sent over 3000 texts in a 30 day period. Her phone log and usual texting practices say otherwise.

Rather than doing what they expected me to do and just pay the bill I paid the amount for the bill minus the extra texts and told them that I wouldn't pay for them until I saw proof of their having been sent. I quite reasonably asked for a printout of the sent text log and, surprise, surprise, two months later I am still waiting. They claim to be unable to provide me with this log for "security" reasons. Whose security are they protecting by not providing me with a simple list of texts sent from a phone that I own?

I have filed a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS)*, rather than just accept their treatment. I made it quite clear in my complaint that I was not averse to paying the bill if, in fact, the texts had been sent but that, since it seemed unlikely, I required proof. Rogers is required to respond in writing to both the Commissioner and the complainant within 20 days of receipt of the complaint. Not at all surprisingly I got a phone message from them today requesting that I call them to "discuss" my complaint. I responded to them in writing asking them not to call me again but to respond in writing as required by the CCTS.

I highly recommend that everyone having billing issues with Rogers file a complaint with the CCTS. I have some small hope that it may show them that we are not about to allow them to rip us off for the duration of our contracts and this may have some positive impact on their business practices.

*http://www.ccts-cprst.ca/en/

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