Comments on: My cable bill and Videotron’s profits http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/ Can you think of a better name? Fri, 10 Feb 2012 20:25:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sacha E http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-232812 Sacha E Sun, 20 Feb 2011 00:29:57 +0000 http://blog.fagstein.com/?p=5807#comment-232812 I just got a letter from Videotron stating that they are going to increase my rate by $1/month. Is this legal when I'm in a contract with them?? I can't see why they would be allowed to change the terms of the agreement which I am forced to live with as if I do cancel, I'll be forced to pay a penalty. I know there's a probably a cause in the agreement saying they can increase the price to whatever they want but from what I remember in my law course at university, these clauses are often no enforceable...Any lawyers here that can shed some light on this? Thanks! I just got a letter from Videotron stating that they are going to increase my rate by $1/month. Is this legal when I'm in a contract with them?? I can't see why they would be allowed to change the terms of the agreement which I am forced to live with as if I do cancel, I'll be forced to pay a penalty. I know there's a probably a cause in the agreement saying they can increase the price to whatever they want but from what I remember in my law course at university, these clauses are often no enforceable...Any lawyers here that can shed some light on this? Thanks!

]]> By: Canada is Canada http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-210791 Canada is Canada Tue, 05 Oct 2010 13:34:09 +0000 http://blog.fagstein.com/?p=5807#comment-210791 Okay, Videotron is expensive, so are all the other options in Canada. If you bundle you save. Pay more for one service and less for another, that is just how it works. However in terms of service, i have used videotron for twenty years, they never have MISTAKEN charges like bell, never lose reception like satellite providers and unlike most other providers they offer exceptional customer service and easy to use service, their quattro package is cheap no matter how you look at it. Quick Run Down: CELL PHONE: Videotron: bundles as low as 33 a month unlimited Montreal with two services, 125 tests and 50MB data. Bell: Released competting package as low as $50 with three services or $60 without, no data and no messages HOME PHONE: Videotron hand down even with 1000 minutes of Long Distance, more than enough runs about 35 a month. Bell: the same options with bell run about $75 Internet: Videotron: They are pricier at $55 for for 15MB connection Bell: for comparable service you pay $45 for 16MB connection and for $55 you get 25MB download speed, pretty fast. CABLE TELEVISION: Videotron: Okay, they have less channels for the same money, however, they offer a much better on demand service accessible via cable box or internet than bell. Bell: offers the most channels at the best price. For $100 you can get all the BASIC, Best channel package and two movie networks as well as east west on many channels no available on videotron. Overall, they both offer great bundles depending what you want. If you want a simple t.v package, internet for email and small tasks, and the lowest cell phone and home phone rates, videtron easily wins, if you want the BEST for the best value bell for internet and tv and videotron for home phone and cell phone. Good luck. Okay, Videotron is expensive, so are all the other options in Canada. If you bundle you save. Pay more for one service and less for another, that is just how it works.

However in terms of service, i have used videotron for twenty years, they never have MISTAKEN charges like bell, never lose reception like satellite providers and unlike most other providers they offer exceptional customer service and easy to use service, their quattro package is cheap no matter how you look at it.

Quick Run Down:

CELL PHONE:
Videotron: bundles as low as 33 a month unlimited Montreal with two services, 125 tests and 50MB data.
Bell: Released competting package as low as $50 with three services or $60 without, no data and no messages

HOME PHONE:
Videotron hand down even with 1000 minutes of Long Distance, more than enough runs about 35 a month.
Bell: the same options with bell run about $75

Internet:
Videotron: They are pricier at $55 for for 15MB connection
Bell: for comparable service you pay $45 for 16MB connection and for $55 you get 25MB download speed, pretty fast.

CABLE TELEVISION:
Videotron: Okay, they have less channels for the same money, however, they offer a much better on demand service accessible via cable box or internet than bell.
Bell: offers the most channels at the best price. For $100 you can get all the BASIC, Best channel package and two movie networks as well as east west on many channels no available on videotron.

Overall, they both offer great bundles depending what you want. If you want a simple t.v package, internet for email and small tasks, and the lowest cell phone and home phone rates, videtron easily wins, if you want the BEST for the best value bell for internet and tv and videotron for home phone and cell phone.

Good luck.

]]> By: DigitalAnger http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-115526 DigitalAnger Fri, 05 Feb 2010 11:43:41 +0000 http://blog.fagstein.com/?p=5807#comment-115526 Basic Digital does not give you any real channels. Only advertising channels. Videotron Advertising channels. Its a scam. A complete and total $15 cash grab. Basic Digital does not give you any real channels. Only advertising channels. Videotron Advertising channels. Its a scam. A complete and total $15 cash grab.

]]> By: Fagstein http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-82267 Fagstein Wed, 17 Jun 2009 16:44:54 +0000 http://blog.fagstein.com/?p=5807#comment-82267 It's $14.99, but you're forced to choose a package (anglo, franco, bilingual or a la carte) to go with it, so the price is closer to $30 for the cheapest service. It's $14.99, but you're forced to choose a package (anglo, franco, bilingual or a la carte) to go with it, so the price is closer to $30 for the cheapest service.

]]> By: Douglas http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-82258 Douglas Wed, 17 Jun 2009 16:11:26 +0000 http://blog.fagstein.com/?p=5807#comment-82258 Basic digital for $14.99 a month? Not bad. Here in Vancouver, Shaw's digital basic is $33.95 (plus $2.95 if you rent the digital box.) For analog basic, it's still the same price. High speed cable internet is $33.00 when bundled with cable TV. For the fuller TV lineups with internet, the prices easily go beyond $100. That's my two cents! Basic digital for $14.99 a month? Not bad. Here in Vancouver, Shaw's digital basic is $33.95 (plus $2.95 if you rent the digital box.) For analog basic, it's still the same price. High speed cable internet is $33.00 when bundled with cable TV. For the fuller TV lineups with internet, the prices easily go beyond $100. That's my two cents!

]]> By: Bickerbros http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81675 Bickerbros Sat, 13 Jun 2009 19:49:46 +0000 http://blog.fagstein.com/?p=5807#comment-81675 Don't despair, fellow Videotroners! The key is to call them up during regular weekday business hours (I'm sure this works with Bell too) once you get the annual we're-raising-your-bill-because-we-can letter. Politely tell the CSR that you're sick of the non-stop fee hikes, you've been a loyal customer for X years, etc. and threaten to cancel and move to Bell (or vice versa). The key is getting transferred to their Loyalty+Retentions department (français: département de la fidelité). It costs a company far less to keep a new customer than to go out and get a new one. Once transferred to L&R, you'll actually be treated as a valued customer! Politely explain your situation (mentioning Bell's competing current offer) and you'll probably be offered a pretty good deal to remain a loyal customer (at least until next year's hike). I finally started calling them up last year, after helplessly watching my bill inch high and higher every year. Since then, I've managed to shave almost $200 a year off my bill, which includes home phone, high-speed internet, and TV. Don't despair, fellow Videotroners! The key is to call them up during regular weekday business hours (I'm sure this works with Bell too) once you get the annual we're-raising-your-bill-because-we-can letter. Politely tell the CSR that you're sick of the non-stop fee hikes, you've been a loyal customer for X years, etc. and threaten to cancel and move to Bell (or vice versa). The key is getting transferred to their Loyalty+Retentions department (français: département de la fidelité). It costs a company far less to keep a new customer than to go out and get a new one. Once transferred to L&R, you'll actually be treated as a valued customer! Politely explain your situation (mentioning Bell's competing current offer) and you'll probably be offered a pretty good deal to remain a loyal customer (at least until next year's hike). I finally started calling them up last year, after helplessly watching my bill inch high and higher every year. Since then, I've managed to shave almost $200 a year off my bill, which includes home phone, high-speed internet, and TV.

]]> By: Fagstein http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81565 Fagstein Fri, 12 Jun 2009 20:51:40 +0000 http://blog.fagstein.com/?p=5807#comment-81565 I actually have the anglo package plus 20 extra channels, which gives me quite a bit more. I don't mind paying a bit for the extra channels, but I'm running out of new ones to try to replace the crap I'm seeing now. I actually have the anglo package plus 20 extra channels, which gives me quite a bit more. I don't mind paying a bit for the extra channels, but I'm running out of new ones to try to replace the crap I'm seeing now.

]]> By: JF http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81563 JF Fri, 12 Jun 2009 20:27:59 +0000 http://blog.fagstein.com/?p=5807#comment-81563 I had the same videotron package as you but recently I switched to 15 channels instead of 20. This was not available when I first subscribe. Lowered my monthly bill a bit but I still find it expensive at around 90$. I had the same videotron package as you but recently I switched to 15 channels instead of 20. This was not available when I first subscribe. Lowered my monthly bill a bit but I still find it expensive at around 90$.

]]> By: Maria Gatti http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81251 Maria Gatti Thu, 11 Jun 2009 02:06:40 +0000 http://blog.fagstein.com/?p=5807#comment-81251 Have you tried Cooptel? I don't have cable or any fancy phone stuff either. TV (given by mum, moving into a smaller place) almost never plugged in. Have you tried Cooptel?

I don't have cable or any fancy phone stuff either. TV (given by mum, moving into a smaller place) almost never plugged in.

]]> By: Richard http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81197 Richard Wed, 10 Jun 2009 18:13:26 +0000 http://blog.fagstein.com/?p=5807#comment-81197 I use Teksavvy (http://teksavvy.com); I switched from Bell a few months ago, and it's all good. They don't even charge QST/TVQ, so I even save a bit every month! But, I don't have cable and I have only basic phone options, so your mileage may vary if you get a package deal at videotron or bell. I use Teksavvy (http://teksavvy.com); I switched from Bell a few months ago, and it's all good. They don't even charge QST/TVQ, so I even save a bit every month!

But, I don't have cable and I have only basic phone options, so your mileage may vary if you get a package deal at videotron or bell.

]]> By: Fagstein http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81177 Fagstein Wed, 10 Jun 2009 16:05:30 +0000 http://blog.fagstein.com/?p=5807#comment-81177 7.5Mbps download. It's probably more than I need since I'm alone with my laptop, but the next lowest level is only 900kbps. 7.5Mbps download. It's probably more than I need since I'm alone with my laptop, but the next lowest level is only 900kbps.

]]> By: Caroline http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81175 Caroline Wed, 10 Jun 2009 15:39:40 +0000 http://blog.fagstein.com/?p=5807#comment-81175 Don't worry, bell is just as much as thief as Videotron is. This past week, I got 3 different letters announcing 3 different price hikes ( I think they really just wanted to rub it in! Couldn't they just have sent just 1 letter and saved 54 cents on stamps and pass me these savings? arghhhh) And it's not like we'll ever have any other alternative (maybe if we ever get Rogers tv, but let's not dream too much, shall we) so as they say... ...suck it up =( Don't worry, bell is just as much as thief as Videotron is. This past week, I got 3 different letters announcing 3 different price hikes ( I think they really just wanted to rub it in! Couldn't they just have sent just 1 letter and saved 54 cents on stamps and pass me these savings? arghhhh)

And it's not like we'll ever have any other alternative (maybe if we ever get Rogers tv, but let's not dream too much, shall we) so as they say...

...suck it up =(

]]> By: Jean Naimard http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81174 Jean Naimard Wed, 10 Jun 2009 15:21:58 +0000 http://blog.fagstein.com/?p=5807#comment-81174 Pay up and shut-up. Be very grateful that PKP will even consider selling you his wonderful cable “service”. Pay up and shut-up. Be very grateful that PKP will even consider selling you his wonderful cable “service”.

]]> By: Marc http://blog.fagstein.com/2009/06/10/my-cable-bill-and-videotrons-profits/comment-page-1/#comment-81152 Marc Wed, 10 Jun 2009 11:13:03 +0000 http://blog.fagstein.com/?p=5807#comment-81152 Ouch! What speed is your internet? I pay $29/month for my 5 Mbps DSL connection. And it's been at that price for over 10 years, which means it's actually been going down with repect to inflation. I've never been a fan of Videotron and their near-monopoly. Ouch! What speed is your internet? I pay $29/month for my 5 Mbps DSL connection. And it's been at that price for over 10 years, which means it's actually been going down with repect to inflation. I've never been a fan of Videotron and their near-monopoly.

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