Monthly Archives: June 2009

Dear NESTEA®

Thank you for your email inviting me to your marketing event. Actually, to be fair, it wasn't from you. The emails were from MS&L Worldwide, the company handling marketing for your marketing event.

And thank you for your second email three days later from another person at the same marketing company inviting me again to the same marketing event.

I guess that's what you mean by "aggressively represent the interests of our clients". Maybe that's what won you your Silver Anvil Award. How else can you deliver "measurable business results for many of the world's largest companies and most successful brands, including ... General Motors"? Your 70-year-old company whose history seems to be nothing but corporate merger after corporate merger, is clearly in the best position to do this kind of marketing. Especially when you're doing marketing of a Canadian event from your office in Ann Arbor, Mich., instead of Toronto (or, say, Montreal).

Such a big firm, I feel a bit silly doing this. But can I offer a few suggestions for future marketing campaigns?

  • Both emails begin with "Hi Steve". Why are we on a first-name basis? We've never met. Is it because you don't take bloggers seriously? Is it because you so desperately need to sound like you're part of our demographic that formalities have been deemed undesirable?
  • You constantly refer to the brand name NESTEA® in capital letters and with that R symbol (except for that one time you accidentally used the French "MD"). Are you afraid I'm going to steal your brand or something? Or worse, decapitalize it?
  • You're offering me an all-expenses-paid junket to Mont Tremblant to see your marketing event in exchange for talking about it "on my blog, Facebook and Twitter". Does this count? Is there something on my blog that gave you the impression that I can be bought like that? (Did you even read my blog before sending these emails?)
  • You've invited "pro athletes" (actually Olympic snowboarders, does that qualify as "professional athlete"?) and Sam Roberts to your event. I think the Virgin Festival at Jean Drapeau Park has you beat on the guest list. They've got New Kids on the Block and Jonathan Roy!
  • You've linked to your Twitter account, which has only a single update pointing to your press release. It's a wonder you only have six followers. Your corporate hash tag also doesn't inspire yet.
  • You use the word "awesome." You seem to be very attached to this word, judging from your forgettable Flash-based product placement video game. What 50-year-old middle manager decided that using "awesome" and "ultimate" would appeal to us?
  • Both your emails conclude with the standard corporate disclaimer boilerplate text, suggesting that I can't divulge its contents if I'm not the intended recipient. Should I email back to confirm that I'm the intended recipient? Maybe it was meant for some other Steve?
  • You link to your Facebook page. Actually, you don't. You link to it from your Twitter account and tell me to search for it in your email instead of just including a link. I took a peek, and noticed that there are lots of questions from the public on that page (click on "Just Fans" on the Wall), and none of them have answers. Your Facebook event page also leaves lots of questions unanswered (though you do repeat many times that it's free).
  • Your event doesn't have a website. Or at least none that I could find.

I had contemplated taking you up on your invitation of free food (I'm not crazy about skiing or snowboarding) and discovering just how such giant marketing events work, how spending so much money could "impact behavioral changes" enough to justify the expense. Unfortunately, I'm working on Saturday so I can't make it.

Besides, this is more fun. And I can keep my dignity. And I don't really care for iced tea.

Sincerely,

"Steve"

p.s. Building a snow hill in summer? That's crazy. I should blog about that.

Montreal Geography Trivia No. 40

Montreal Geography Trivia No. 40

What is the name of this bridge, and what two islands does it connect?

You only get points for a complete correct answer.

UPDATE: Michael Forian gets it right on all counts below. It's the Lachapalle Bridge, connecting the 117 from Montreal Island to Île Jésus. The photo is taken from a bike path that passes under the bridge on the Montreal side.

Quebecorvergence

You know, when the CRTC is talking about looking at "undue preference" online, I think this page is the kind of stuff that might come up.

In case it isn't obvious, Canoe is highlighting (literally) Quebecor-owned channels in its TV listings, including, hilariously, its only anglo cable channel, Men TV (owned jointly with Canwest).

C’est quoi le 24 juin? (UPDATED)

UPDATE: L'Autre St-Jean seems to have changed its mind again. See below.

Quebec flag

As an anglophone Quebecer, it always annoys me when people confuse "Québécois" with "French-Canadian". Not all Quebecers are francophone, and not all francophones in Canada live in Quebec.

It's not just the Rest of Canada that does this, it's also many of the Québécois themselves. Us anglos are really better off living in Toronto, where we belong. And French-speaking Canadians outside Quebec are ignored because they won't be part of the new sovereign country anyway.

Thankfully, these views aren't shared by the majority. Which is why I'm heartened at the near-universal outrage in the comments section of an article by La Presse's Martin Croteau about two anglophone bands being banned from Fête Nationale celebrations on June 23. (The fact that hell is being raised by francophone publications (see also Voir, Bang Bang, Josée Legault) instead of just The Gazette, CJAD, CTV or The Suburban is also nice. Those outlets would be quickly dismissed for bringing up stories like this first.) There's even a petition going around to bring them back (with requisite Facebook group).

It seems that the Autre St-Jean organizers were getting pressure from Fête Nationale directors (read: SSJB) and others to remove Bloodshot Bill and Lake of Stew from their event, even to the point where protests were threatened if they were allowed to go on. Though both are Quebec bands, their songs are in English, and that's just not right, they argue. Fête Nationale is about celebrating a French Quebec.

This, of course, comes mere days after celebrating the fact that they were including anglophone bands and being more inclusive.

UPDATE (June 15): A short, bilingual message posted on the event's website says they are "maintaining" their list of invitees, including the two anglo bands:

Montreal, June 15th 2009 – As the producer of L’AUTRE ST-JEAN, we, C4 productions, have been mandated by l’association Louis-Hébert to create an alternative musical event to celebrate our National Holiday.  In that sens, we maintain our choices for the line up of the event with Malajube, Vincent Vallières, Les Dales Hawerchuk, Marie-Pierre Arthur, Lake of Stew et Bloodshot Bill which represents forty minutes of anglophone music on a six hour show.

We wish that the event on June 23rd at Park ‘du Pélican’, which is, in our opinion, in the image of Québec and Montreal in 2009, will be peaceful.

More info will be communicated wednesday.

Mind you, in Quebec City, it's still French-only.

Whether or not they'll actually get to play, I think back to the basic question: What is the Fête Nationale supposed to be about anyway? Is it about language, culture, or about the province of Quebec?

If Wikipedia is to be believed, the Fête Saint-Jean-Baptiste was about language and culture before the Quebec government got its greedy little paws on it. It was about French culture, and by that logic you might consider having only francophone bands perform at such an event.

But the Quebec government turned it into the civic Fête nationale holiday, wrapping it in the fleur de lys, blocking off non-Quebec francophones and making it to Quebec what Canada Day is to Canada.

Perhaps it's because of their proximity on the calendar, combined with the political Quebec-vs-Canada divide that's overwhelmed our politics over the past half century that people see an equivalence. Patrick Lagacé suggests if we turned this around - francophones being banned from Canada Day celebrations because of threats of protests from Albertans who want it to be English-only - that the outrage would be much higher.

If we accept that le 24 juin is a civic holiday about celebrating the state, then the comparison has some credence. The only catch is that Quebec wants to be unilingual while Canada does not.

But if it's about culture, then a more apt comparison would be with St. Patrick's Day in Quebec (indeed, the holiday has its genesis from those who wanted a celebration of the Québécois on June 24 like that of the Irish on March 17). And anyone who's been to a St. Paddy's parade in this town knows they're very liberal when it comes to who can call themselves Irish. It's not just Scottish pipe bands that slip by. Ukrainians, Israelis, Chinese are all welcome. Just put a shamrock sticker on your cheek and some green in your beer and you're accepted into the club. So even then, anglophones (and any other language) should be welcome.

Provincial civic holiday, or francophone cultural celebration? Which is it? And which should it be?

What’s black and white while red’s all over?

Congrats, kids. You surprised everyone. Now go buy the DVD.

Red Wings merch is 20% off. That's gotta hurt.

If you're still in denial, feel free to order a Detroit Red Wings 2009 Stanley Cup Champions souvenir puck, or baseball cap, or T-shirt (also in red), or shot glass, or flag, or mouse pad, or license plate...

Buyouts offered at Gesca

Gesca, the company that owns La Presse, Cyberpresse and Le Soleil, told its employees this week it was seeking volunteers who want to take early retirement with a buyout.

Le Devoir and Argent have stories. Cyberpresse, of course, is entirely silent on the issue.

Le Soleil is apparently looking to eliminate 20-35 positions through buyouts of three weeks' pay per year of service, up to 52 weeks.

La Presse management has called a meeting of employees for Monday, at which point they'll explain what's going on at the flagship paper. Management hasn't quashed a rumour that the paper will cease publishing on Sundays.

Gesca had been one of the few major media companies to avoid large job cuts over the past two years. But it's clear with a plummeting advertising market that nobody is safe.

CRTC Roundup: Hands off our InterTubes

The big news is the CRTC's decision to extend its hands-off policy regarding regulation of content on the Internet. The decision, which is explained in some detail point-by-point, was praised by Internet providers and condemned by actors and writers unions (PDF), both for entirely self-serving financial reasons.

One thing the commission did decide to implement was a provision regulating "undue preference", which is when a media company uses its power in one industry to help affiliated companies in another. For example, if Rogers were to arrange for Rogers Cable to carry Rogers SportsNet but dump TSN, or if Videotron were to give sweet deals to TVA and LCN, that would be considered undue preference.

The CRTC is looking for rules that would extend this to the new media environment, citing the walled gardens of wireless carriers as Exhibit A that the industry isn't very good at self-regulating.

Michael Geist has more analysis.

Martial law: Weather Network in control

The CRTC has agreed to a scheme whereby Pelmorex, the company that owns the Weather Network and MétéoMédia, would become national emergency alert aggregators, providing emergency broadcast information to local broadcasters. This scratches an itch pointed out by Public Safety Canada, and satisfies the CRTC's wish for an industry-based solution.

But, of course, there's a catch. In exchange for providing this service, the CRTC agrees to require all digital cable and direct-to-home satellite providers to require mandatory carriage of the Weather Network and MétéoMédia for all subscribers, who will get charged the $0.23 per subscriber per month fee. Currently, the networks profit from mandatory carriage only on basic analog cable.

As more Canadians move to digital forms of television delivery, Pelmorex has been anxious to get the CRTC to force its channels (and fee) on subscribers. This is its second attempt at securing such an order. The first didn't have the emergency alert component but did propose a modest decrease in per-subscriber fee in exchange. In both cases, Pelmorex talks of the danger to its business model if television subscribers are given the option to choose not to carry the networks.

The decision (which features some absurdities like nothing that the stations have "100% Canadian content" and make "a significant contribution to the development of Canadian expresson") was not unanimous. Commissioner Len Katz was highly critical that a company that has a profit margin of about 25% could be in such serious danger.

The mandate is effective Sept. 1, 2010 and expires on Aug. 31, 2015, by which point Pelmorex will need to come to the CRTC to seek another order.

Welcome Current.tv Canada

The CRTC has approved an application from a company mostly owned by a company owned by the CBC to create a Canadian version of Al Gore's Current TV. Like its U.S. counterpart, the network would broadcast short-form user-generated content.

The CRTC took issue with the fact that Current TV has a 20% interest, and forced the CBC-controlled company to make amendments to ensure the U.S. interest couldn't assert any control over day-to-day operations.

The channel is a Category 2 digital specialty channel, which is what most new specialty channels are. That means it's discretionary and won't be on analog cable.

APTN wants Olympics exceptions

The Aboriginal Peoples' Television Network, which is part of the mega consortium of private broadcasters that will show the Olympics in Vancouver next winter, has asked the CRTC for some leeway on its obligations for the two-week event. Specifically, it wants to be relieved of its French-language, aboriginal-language and "priority programming" (i.e. drama) requirements for those two weeks.

The latter makes sense if they're devoting those weeks to sports. Clearly they will be Canadian productions. But the language requests don't make much sense, especially because CTV has argued that APTN would help in bringing French-language Olympics coverage to francophones outside Quebec.

TVA Sports, TVA Junior

Quebecor is looking to expand its cable channels with new uncreatively-named networks for sports and youth programming. The former would take advantage of recent loosening of policy restricting competition in sports networks, as well as provide an eventual outlet should Quebecor's bid for the Canadiens be successful.

One pipe, one policy?

CRTC chairman Konrad von Finkenstein did some public thinking, wondering if a single policy encompassing both broadcasting and telecommunications isn't the future of the commission. Of course, he says, that's up to Parliament to decide.

Take your time

The following approved specialty channels have been given extensions to launch them:

Most of these channels were approved around 2006 and still haven't launched yet. After a couple of extensions the CRTC forces you to start over from scratch. Expect most of these channels to expire before they ever see the light of day.

Quebecor Fund: From the kindness of their CRTC policy

Quebecor Media has released the list of television producers who will get $2.4 million from its non-profit Quebecor Fund.

Of course, neither the release nor the fund's website makes clear that the fund is a CRTC requirement for cable and satellite providers (like Quebecor's Videotron) and this money isn't being distributed out of the kindness of Pierre-Karl Péladeau's heart. In fact, Quebecor has been fighting to change the way television is funded, shutting down the Canadian Television Fund (now the Canadian Media Fund) and allowing Quebecor to give its money only to productions for its networks.

Then again, this behaviour is hardly uncommon in the industry. Broadcasters and distributors alike keep to CRTC minimums for Canadian content, original programming and funding, and then boast how much good they do to a public that's unfamiliar with CRTC policy. CTV's Save Local campaign is an example of this, as is Shaw's response to it.

But what gets me most about this release is this: the Quebecor Fund trumpets itself as supporting "shows that offer quality content and have undeniable durability" (as well as encouraging interactivity and new technologies).

The last item on the list of funding recipients: Occupation Double.

Camions interdit

Camions interdit

Is this sign insufficiently clear?

We see you, sign-ignoring truck driver.

Montreal Home (subprime mortgage?)

Montreal Home magazine's Stephanie Whittaker (left) and Leah Lipkowitz. (CTV)

Montreal Home magazine's Stephanie Whittaker (left) and Leah Lipkowitz. (CTV)

CFCF interviewed Montreal Home publisher Leah Lipkowitz and editor-in-chief Stephanie Whittaker (the latter you might recognize as a freelancer for many publications including The Gazette). The first question from Mutsumi Takahashi is (paraphrased) Are you insane starting up a new magazine in this economy?

Judging from the website, they're not giving anything away for free.