Posted in TV

Videotron makes HD customers a bit happier

TSN in SD (left) and HD (right)

If you’re one of those Videotron digital subscribers who had TSN and/or Rogers Sportsnet in standard definition but didn’t feel like coughing up $3 a month to get the same channels in HD, now you won’t have to.

Last week (in the middle of the Olympics), the cable provider unlocked TSN HD (660), Sportsnet HD (661) and TSN2 HD (681) for subscribers who had the equivalent channels in SD (TSN2 comes with TSN). That’s not an insignificant number of subscribers, since TSN and Sportsnet are in a lot of packages, including the very popular Anglo package.

When I asked her about it this week, Videotron vice-president Isabelle Dessureault said the company had come to new agreements with Bell (TSN) and Rogers (Sportsnet) that allow the channels to fit in with Videotron’s pricing structure. Under Videotron’s system, anyone who pays the HD service fee and adds a channel to their lineup gets it in both standard and high definition. The $3/month sports package was the only exception to that system until now.

The new contract comes into effect on Sept. 1, Dessureault said, so customers will stop being billed the extra $3 fee as of that date (pro-rated depending on each customer’s billing cycle).

But why are the channels being unblocked if people are still being charged? Dessureault said the company is still bound by its previous agreement until Sept. 1, so has to keep charging the way it did. But whether the channel is unblocked or not is decided in a different way, usually at the discretion of the broadcaster. She admitted it may not make much sense logically, but it’s the way they have to operate.

People interested in saving a few cents can call up Videotron customer service and ask to cancel the package immediately.

Videotron wouldn’t say how many people subscribe to the $3/month sports HD package.

New HD channels coming

Sports channels aren’t the only new HD channels some people are going to be seeing on Videotron. The company confirmed via social media that Showcase, Food Network and HGTV will be launching in HD soon.

I’m told the date is Aug. 29, and that they will be on channels 676, 682 and 683, respectively. (The last two don’t correspond to SD channels – 102 and 103 – but 602, 603, 702 and 703 are already assigned.) As with other channels, those who have the SD channel and pay the HD service fee get the HD version without extra charge.

Also launching Aug. 29 with a free preview is Nat Geo Wild Canada, SD only, at Channel 118. The Shaw-owned channel launched earlier this year and is available on Shaw and Rogers systems.

Finally, Videotron is adding Prise 2 HD, which sounds really strange because Prise 2 airs reruns of old shows. TVA says it’s launching it in HD because it plans to introduce original nostalgia-themed programming.

The additions will help quell some complaints about Videotron’s poor selection among English HD channels (Showcase was definitely a noticeably absent one). But the company still lags far behind Bell in English HD selection. Other channels that should be on Videotron’s list include MuchMusic, Comedy and secondary Movie Network channels (currently the main channel and HBO Canada are the only ones in HD, leading MExcess, MFest and MFun in SD only).

UPDATE (Aug. 31): The HD channels and Nat Geo Wild launched as scheduled on those channels. Prise 2 has launched on channel 695.

17 thoughts on “Videotron makes HD customers a bit happier

  1. Scotty

    An area where Videotron lags seriously behind Bell is for free on-demand network shows in English. If you miss an episode of most popular Network shows on Bell you can watch them after theit initial broadcast in HD for free. With Corruption you can only do that for TVA
    shows (surprise, surprise) and only in SD (they charge for the HD version). Plus their choice of TMN/HBO on-demand content is only about 50-60% of the titles listed on the TMN website as available.

    I’m currently planning a switch to Fibe TV and itlooks like I’ll save about $40-50 / month!

    Reply
  2. Derek Cassoff

    Bound by a new agreement with Bell? Then why do Bell Fibe customers like me have to pay extra if we want TSN in HD? I only wish Bell treated its own customers as well as it treated its rivals’ customers.

    Reply
    1. Fagstein Post author

      Bound by a new agreement with Bell? Then why do Bell Fibe customers like me have to pay extra if we want TSN in HD? I only wish Bell treated its own customers as well as it treated its rivals’ customers.

      We don’t know what’s in these contracts, so it’s hard to say whether Bell Media’s deal with Videotron is better than its deal with Bell Fibe. There could be other compromises in place that make the Bell deal better.

      Reply
  3. K

    I don’t understand why our neighbors to the south have everything in HD. DTV in the states and it is one price for TLC, Discovery, HGTV, DIY, ESPN, movies ETC everything is 100% HD. why pay so much for a tv when the providers can’t provide a service that is wanted??

    Reply
    1. Fagstein Post author

      I don’t understand why our neighbors to the south have everything in HD. DTV in the states and it is one price for TLC, Discovery, HGTV, DIY, ESPN, movies ETC everything is 100% HD. why pay so much for a tv when the providers can’t provide a service that is wanted??

      Lots of things are different in the U.S. The regulatory system is different, the population is larger, population density is larger, there’s more competition…

      But there are some ways Canada is better. For one thing, carriage disputes that lead to broadcasters pulling dozens of channels off a cable or satellite system are far less common here (there are CRTC rules to prevent this), and in the U.S. local stations are allowed to charge cable companies for their signals.

      Reply
    1. Fagstein Post author

      Any idea when other AMC and Disney XD might be coming to videotron and why they aren’t there yet??

      AMC is probably the most requested channel not already available on Videotron. The reason it hasn’t been added is that Videotron hasn’t been able to come to a carriage agreement with the channel. It’s unclear if this is just an issue of the wholesale fee or if there are other conditions AMC would want to set that Videotron isn’t prepared for.

      I didn’t even know Disney XD wasn’t on Videotron. I don’t think it’s a highly requested channel.

      Reply
    1. Fagstein Post author

      Would you have any idea when Bell Fibe TV will be offering TSN In HD at no extra cost.

      I have no reason to believe this is in their plans. You should call up customer service and ask them.

      Reply

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