Tag Archives: advertising

Does “Special Information Feature” clearly mean “Advertisement”?

The Sierra Club of Canada is complaining about a series that appeared in Canwest newspapers over the past few weeks sponsored by Shell Canada about the environment and the oil sands in Alberta. (The series also ran in the Toronto Star.)

Coverage by Canadian Press, Fast Forward Weekly, Marketing Magazine.

Shell ad in The Gazette last Saturday

Their complaint is that the advertisement, like most advertorials, tries to pass itself off as news. It's got headlines and sidebars just like a newspaper page. It's not obviously trying to sell anything, but instead is presenting information in a journalistic sense. And the word "advertisement" doesn't appear anywhere.

Instead, it's described as a "special Canwest information feature on climate change, in partnership with Shell Canada", lending Canwest's name (and, presumably, its journalistic integrity) to the advertorial.

What's interesting to me is that the Sierra Club isn't complaining to Canwest or to a press council or the Canadian Association of Journalists or Canadian Newspaper Association. Instead, they're complaining to Advertising Standards Canada.

In other words, they're not arguing that the newspaper acted unethically. They're arguing that the advertiser acted unethically, and they're appealing to the advertiser's code of ethics.

It really says something, I think, when an advertiser is expected to have better journalistic ethics than a major newspaper chain.

The Sierra Club's complaint is essentially one about labelling. It's not labelled as an advertisement or advertorial, but as a "special information feature", which could mean anything and isn't clear.

Canwest's response, to Canadian Press and others, is this:

Canwest communications director Phyllise Gelfand said the stories were printed in a different typeface and laid out in a different style than the rest of the paper. Shell's "partnership" was referred to at the top of the page.

"That's enough," she said. "The average reader would notice the difference."

I don't agree. I'm a (former) newspaper editor, and a media critic, and it's tough for me to understand sometimes what is editorial and what is advertising.

Advertisers and newspaper publishers have come up with all sorts of euphemisms to refer to advertorial content (the word "advertorial" itself, for one). Special information feature. Advertising feature. Marketing feature. Joint venture. Advertising section. Do any of these really clearly say "advertisement" to you, the average reader?

(And the argument about it being in a different typeface holds in print, but not online, where it looks like any other news story except for the byline and the Shell ad)

Of course, if clarity were the goal, it would just come out and say "advertisement". But the goal isn't clarity, it's confusion. It's for the advertiser to piggyback on the journalistic integrity of the publication and convince readers that the publication somehow endorses what's being said.

And newspapers are only to happy to comply, sacrificing their integrity bit by bit for short-term financial gain.

You’re going nowhere, Sanka, and you’re thrilled to death about it

From The Gazette, Feb. 10

Saw this ad in the paper today. It's nice that MoneyGram is willing to support athletes going to the Games, not to mention athletes from another country - and advertising it in a Canadian newspaper. But, of course, the Jamaican Bobsled Team gets support from all corners of the globe (at least ever since Cool Runnings came out).

It's unfortunate that the team didn't qualify and won't be there.

The Globe Ad Fail

Newspaper advertisements - both in print and online - often suffer from failure of context, where the ad seems inconsiderate next to specific kinds of news stories (usually bad ones).

In newspapers, it tends to happen because advertisers don't know what copy will appear next to their ads, and copy editors often (for good reason) don't know what ads will appear next to their copy. The most obvious example is an ad for an airline next to a story about a plane crash (which is why airlines regularly pull their ads after plane crashes, and editors are told not to put plane crash stories next to airline ads).

The Globe and Mail Jan. 20 Pages A8-A9

In today's Globe and Mail, American Express has one of those special-order ads, the ones with a weird shape that dominate pages without filling them, purposefully leaving holes for editorial copy so that readers' eyes will stay on the page.

The ad reads: "Tired of standing in line?" (or, more accurately, "Tired of standing in liiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiine?" - the lower-case "I"s like little stick figures weaving across the two-page spread), with a kicker that talks about travel (it doesn't say so explicitly, but the assumption is plane travel for a vacation).

You can probably figure out where this is going by now.

Two editorial holes appear on the page, and both contain news about Haiti. On the top, two standalone pictures from photographer Peter Powell of people struggling for survival. The headline reads: "Where food and water are worth fighting for". On the bottom, an article from Paul Koring about the overtaxed Port-au-Prince airport.

It's not just an ad fail, it's a huge, spectacular double fail filling a two-page spread in the middle of the A section of Canada's national newspaper. Making fun of standing in line is cute anywhere in a newspaper except next to a picture of starving Haitians beating each other up for the necessities of life. And having an ad about vacation travel works everywhere except next to a piece on how the airport is congested at the most awful place on the planet right now.

It's not like it was a massive coincidence that this stuff ended up on this page. Haiti coverage is all over this paper, and has been for the past week.

So, then, I have to ask: Did no one at American Express Canada (wow that's a silly name) think for a moment that the holes they left for editorial content might be filled by news from a disaster that's already a week old, and that such coverage might not play well with their campaign? Did no one in the Globe's advertising department put two and two together?

This is the risk you run when you book these kinds of ads, especially in the A section. Advertiser beware.

See also: Timothy Hunt, who points to a similar problem with a similar ad in another edition.

The special section

Le Devoir's Stéphane Baillargeon laments the lack of prominence given to reporting about poverty in the media these days, even through a serious recession.

The reason, of course, is simple: poverty doesn't pay.

It's one of those unfortunate realities of the media that, no matter how many barriers you put up between editorial and advertising, there will always be pressure for the latter to affect the former, and a tendency for that wall to slowly crumble.

One prime example of this (and it's not a recent development) is so-called "special sections". Long ago, some newspaper advertising department genius discovered that you're more likely to attract advertising if the editorial content appeals to the advertiser.

Because automotive companies have among the largest advertising budgets, special sections related to cars are among the most prevalent. In fact, most newspapers have multiple automotive sections every week, even now despite their shrinking sizes. Other attractive topics include sports, employment, real estate, investing, travel, health, home electronics and fashion.

In some cases, the idea of editorial freedom is chucked out the window completely and the section designated "advertorial" (or the more nuanced "special advertising section" or other euphemisms for such). In others, that wall between editorial and advertising is maintained, and the advertisers have no say in the content, except, of course, that it be on a certain topic.

And that's the problem, because not all topics have big-money advertisers willing to bankroll newspaper sections. Books sections are disappearing from newspapers because book publishers don't have large advertising budgets. Poverty doesn't have a financial backer, which is why you never see special sections about it. Homeless shelters don't have large advertising budgets (that won't change no matter how many people subscribe to this blog), and neither do so many issues that don't involve people buying expensive things. Forget reporting on international issues, human relationships, political corruption, the food industry, philosophy, science or other matters that don't involve excess consumption. Instead, they all have to share space in the cramped, overworked general news section, along with the political horse-race stories and cop briefs.

The environment is a bit of an exception to this. A lot of advertisers are pushing green initiatives, either because they think they'll make money off of it or just because they're trying to drum up some good cred. But otherwise, money is a more important factor than importance. That's why there's no special section on science but two on RRSPs and one on golf.

The problem is only getting worse as newspapers cut back. Choosing between a books section that loses a lot of money and an automotive section that pays for itself, newspapers will keep the latter.

Contrast the special sections in commercial newspapers with the special sections in student newspapers and the differences show clearly. The student paper I worked for had special sections on gender, sexuality, disability, poverty, and all sorts of other topics that don't usually get special attention in the mainstream media.

Mainstream media, that is, except Le Devoir. That's why it's so small. It could make a lot of money filling its pages with advertiser-friendly fluff, but it has chosen to build a stronger wall to protect its editorial side. Either that, or it's just being particularly hoity-toity about the type of content it produces.

Do fuckfriends offend you?

Ad from Tuesday Gazette's Page A5 (click for full image)

Ad from Tuesday Gazette's Page A5 (click for full image)

On Tuesday, for World AIDS Day, a full-page ad appeared in the Gazette that was designed to catch attention and promote safe sex. On the background of six really long condoms were over 200 fake personal classified ads, some flirty but others raunchy or crude, promoting anonymous sex but also safe sex. Many mentioned condoms being a must, or made vague references to cleanliness and "safe"-ness.

Three of the more ... graphic of the ads

Three of the more ... graphic of the ads

Although AIDS awareness campaigns are almost always designed to shock with this kind of crudeness, having it right up front of the A section of a newspaper was a bit much for some readers, who have sent in letters to complain, particularly about the unmangled use of F-words:"long fucks", "seeks fuckfriend", "gang bangs", "want to fuck now and again", "meal & fuck session over the holidays", "fuckfest", etc.

You had to scan a while to find the first one, and they're in the minority, but you can imagine some underage children having a few giggles (and scratching their heads).

Was it too much? Should the ad have been partially censored? Or is our collective Victorian attitude toward sex a small price ot pay to prevent people from getting a horrible disease? (One might argue that people's naive delusions about sex are part of the problems AIDS battlers face.)

For me, I'm just impressed the creators of this ad came up with over 200 fake classifieds without repeating them.

More 515 confusion

515 bus with Casino wrap

515 bus with Casino wrap

You know, if you're going to wrap a bus with the logo of the Montreal Casino, maybe you should do it to a bus that, you know, actually goes to the casino?

The fact that this spot is just across the street from a bus that does actually go to the casino makes this even more silly.

Why am I fascinated by this ad?

Tiki-Ming advertisement

There's just something that seems odd about it. Perhaps some irony somewhere...

UPDATE: Ah yes, of course, as commenters point out, it's because there's nothing "authentic" about General Tao chicken.

Rogers reverse graffiti ads are a ridiculous waste

A worker pressure-washes the sidewalk through a Rogers ad template

A worker pressure-washes the sidewalk through a Rogers ad template

The other night, leaving work just after midnight, I noticed a pair of guys with a truck doing some cleaning. It's not uncommon for graffiti removal pressure-washing to take place late at night downtown, since that's when pedestrian and other traffic is at its lowest.

But I noticed something odd: They were spraying a board of some sort.

The Rogers template up close

The Rogers template up close

Getting a closer look, I saw it was an ad for Rogers, and put two and two together: these guys were part of some guerilla marketing campaign for Rogers, engaging in "reverse graffiti"

Now, reverse graffiti is not a new concept. It's been used before to great effect artistically, and it's been usurped by corporate forces too. So despite what the marketing genius behind this thinks, there's no new ground being broken here.

But that's not what bothers me.

Read More »

I wanna know what I wanna eat, you know?

This is a promotional video for Montreal-based Web startup Orderin.ca, which is sort of a one-stop online delivery shop. It's a good idea, especially for smaller restaurants who don't have the money to setup complex websites, but the video ...

The future of street advertising

Tourist guide pillar at Ste. Catherine and Peel

Tourist guide pillar at Ste. Catherine and Peel

Earlier this month, the city installed a new one of those tourist guide pillars on Ste. Catherine St. just east of Peel. Since that's just outside the Gazette office, my colleagues quickly took notice. A bit bigger than the three-sided pillar it replaced (but not as big as those giant cylindrical ones), it is noteworthy because the map side is actually an interactive touch screen.

An information screen above a larger touch screen with tourist information

An information screen above a larger touch screen with tourist information

In fact, it's two screens working in concert, though the top one is easily ignored because its black background blends in so well.

It's a prototype developed by Astral Media, which owns the other pillars. Right now the touch screen consists solely of a downtown map and some buttons that allows you to locate various types of locations on it (metro stations, hotels, etc.). There's also a video camera to deter vandalism or attempted theft.

Ads are slightly less static too

Ads are slightly less static too

The other two sides have static display ads. Though there's some "innovation" there too. The ads are actually scrolled (I mean that literally) back and forth to either allow some timesharing or just impress some marketing executives.

Tourist information runs on Windows

Tourist information runs on Windows

Oh, and in case you didn't notice, the touch screen runs on Windows. Here it's asking me to help install new hardware (perhaps the touch screen itself, since touching didn't work).

H&R Block tries social media marketing

The big wigs at H&R Block have apparently heard that social media marketing is the new thing, so they've apparently hired some kids to shoot videos of themselves going places as part of a campaign called "Refund Road Trip"

The one-minute "webisodes" (20 seconds of which are text intros, teasers or ads for H&R Block) are on their website at RefundRoadTrip.ca and on YouTube, where they've gotten a massive modest pathetic view count ranging from 348 views to three views (plus about 800 for the trailer).

On the website, visitors are encouraged to enter a contest (for a whopping $5,000!) where they put together maps of their proposed road trips, where they do the responsible thing and blow their hard-earned money playing tourist.

To me it seems kind of silly in this recession environment to be encouraging people to spend tax refund money on unnecessary trips instead of retirement savings or paying down debt, but those things just aren't as fun as taking an RV and going across the country.

I mention this (and sadly give H&R free publicity) because the Refund Road Trip makes a stop in Montreal. The videos of the Montreal portion of the trip start at Episode 24 (which is on YouTube but hasn't been posted to the H&R website yet).

After that you can see the fun of hauling luggage up stairs, putting on makeup and walking around taking pictures.

My favourite though is Episode 27, in which "Cassidy" (who knows/cares if that's his real name) walks out of an apartment next to Café Chaos on St. Denis and somehow ends up on an OC Transpo bus holding a copy of Ottawa's 24 Hours daily before the sun comes up. That's some fast walking!

Ad placement is everything

Daily Mirror, June 13, 2008

Daily Mirror, June 13, 2008

This page from London's Daily Mirror from last year is getting passed around online as of late. A fellow editor spotted it on LiveJournal. It's also on Reddit, which pointed directly to an image on Joey deVilla's blog. Here's his blog post from June, where the image originates.

The layout of the article here looks funny to me, but that's because I work for a broadsheet instead of a tabloid. It also shows the problem when editorial and advertising put together parts of a page without seeing what the other is doing until after edition.

OutSOURCEd

Trouvez l'erreur

Trouvez l'erreur

Got a flyer from The Source a couple of weeks back. I noticed this ad on one of the inside pages. It caught my eye because it looked unusual.

I guess that whole bankruptcy thing means you gotta cut costs, which evidently include fact-checkers.

Bell answers to no one

A standards body that Bell Canada doesn't belong to has reached a decision in a case that Bell refused to participate in, where the only evidence was heard by Bell's chief rival (Rogers), and has ruled against Bell, only to have Bell outright reject the ruling and do nothing about it.

Doesn't that make you feel better?

Now Bell can continue to claim to be Canada's fastest network, even though a ridiculously one-sided decision has said that's not true.

Koodo: We don’t mean what we say in our ads

Paul Jay at CBCNews.ca called Koodo out over the fact that they call fixed-term contracts and system access fees "sleazy" in an ad when Telus, which owns Koodo, has fixed-term contracts and charges system access fees.

A day later, Koodo responded, saying they don't really mean that the others are "sleazy" but they just needed to attract people's attention in the ad:

I don't think here we have any belief that there is anything really being done by any of the other carriers to trick or to be sleazy...

So there you go. Don't believe Koodo's ads, because Koodo doesn't even believe them.

Trouvez l’erreur

Something's not quite right here.

Not that high definition would have changed anything tonight. Stupid Stampeders.

CHOM ferme ses portes

Ad in Metro (Sept. 22)

Ad in Metro (Sept. 22)

Cute. Though it did confuse a lot of people. And I still don't quite get it.

Boom de ah dah, eh?

Discovery Channel Canada has started airing its version of the adorably awesome 60-second "Boom de ah dah" commercial developed by its American counterpart. See if you can spot the lame Canadian insertions.

Another gigantic waste of money from Bell

Bell billboard on St. Jacques St. West

Bell billboard on St. Jacques St. West

Unless you've been living under a rock, you've been exposed to ads in print, television, online, outside, in the metro and elsewhere from Bell Canada, which recently changed its logo, dumped its beavers and has launched a massive ad campaign to ... introduce their new logo, I guess.

As if to underline the pointlessness of the redesign and the ad campaign, Bell first put up anonymous ads in the metro, with little slivers of the logo. I'm sure some marketing genius thought that would get people's attention (they certainly bought enough space to get noticed). But really, nobody cared enough to look into it, gossip about it, or put the ad puzzle pieces together to figure out their source. (Well, almost nobody).

When the ad campaign launched, it introduced taglines in both French and English. The French version is "la vie est Bell," which is a cute but obvious pun. In English, the taglines all end with a bolded, coloured "er", as in "today just got better", which makes no sense and has no connection with Bell.

Combined with ads for Telus's Koodo service, expect to be bombarded with cellphone-related advertising, expecially in the metro.

Bell is also heavily promoting the Samsung Instinct, which it paradoxically promotes as both the "hottest phone of the year" and an "Apple killer" (sorry, "killer"), all with a straight face, in a desperate (and desperately transparent) attempt to show that not having the iPhone doesn't make Bell executives cry at night.

But the worst part for Bell customers: Every one of the millions and millions of dollars spent on advertising, marketing experts and website designers is a dollar that is not spent improving customer service, lowering rates or expanding the network.

La vie est Bell, indeed.

Koodo using crappy game to get attention

Interactive Koodo ad at Peel metro

Interactive Koodo ad at Peel metro

Last weekend, some metro station platform ads were replaced by a television screen inviting people to "train" with some Koodo-branded games. Koodo, you'll recall, is the Telus-owned "discount" cellphone service which competes with Rogers's Fido and Bell's Solo Mobile services. It unexplicably uses cheesy 80s workout clichés as the basis for its branding.

A user interacts with a Koodo ad at Berri-UQAM metro station

A user interacts with a Koodo ad at Berri-UQAM metro station

Lo and behold, it worked. People on a metro platform waiting for a train are a notoriously bored bunch (even if they're in a hurry). Shiny things with buttons will quickly find people willing to press them.

Unfortunately, the games themselves weren't that good. In fact, one wasn't even a game, it was just a menu filled with information about Koodo's cellphone plans. The only actual "game" is a Where's Waldo-style search game that requires the user to "scroll" through the map because it doesn't all fit on the screen.

The game had clearly not been usability tested, because I couldn't figure out how the scrolling worked. Tapping near the corner caused it to slowly scroll in that direction by about an inch. Dragging a finger toward the corner caused the screen to quickly scroll in that direction and then quickly scroll back. Dragging a finger away from the corner caused about the same thing to happen. (UPDATE Aug. 27: I'm not the only one to notice this failure.)

Also:

Unexpected click gives a 404 error

Unexpected click gives a 404 error

I'm not quite sure how I did this, but I somehow created a new tab in Internet Explorer (which this apparently runs on) and sent it to a page which doesn't exist.

Closeup of Koodo ad 404 error

Closeup of Koodo ad 404 error

So apparently these ads are running on Windows servers using a two-year-old version of the Apache web server. (On the plus side, the system resets itself after a minute or two of inactivity)

I have to give Koodo credit for this one. After all, I'm blogging about it, which was the point. But it doesn't make me want to get a Koodo phone plan any more.

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