Tag Archives: GoJIT

GoJIT: “There was a loss”

This Week in Me features an interview with Serge Duchaine of GoJIT, the Dorval-based transportation company which lost a lawsuit last month and was ordered to pay over $118,000 to a St. Tite company for $90,000 of lost cowboy boots.

Doing the interview, I learned something interesting about standard practices in the industry (emphasis mine):

Gazette: Why did you offer only $6,000 in compensation for $90,000 of lost merchandise?

Duchaine: When you don’t insure goods, you’re automatically insured for $2 per pound. All the rates are based on the value you’re carrying. So the guy says: “It’s not enough, I’d like to protect all our merchandise.” There’s an insurance fee that every transport company has in the industry. More than 95 per cent of clients take a calculated risk. It doesn’t happen enough for them to buy this coverage. If someone says they want more protection, they have to buy it from an insurance company.

Ironically, it’s GoJIT which had insurance in this case: liability insurance. So the insurance company, which would have to foot the bill, is appealing the decision.

Still, it would be nice to know how 88 boxes on six palettes, over 100 square feet of warehouse floor space, just disappeared without a trace.

Gross negligence is an understatement

Gojit logo

Ever consider using GoJit or Dicom for deliveries? You might want to reconsider, because apparently they don’t keep track of their packages, and won’t reimburse you when gross negligence causes tonnes of merchandise to grow legs and disappear right under their noses.

Last week Quebec Superior Court ruled that the company was liable for $90,000 of boots that were lost in 2004. The company had offered a laughable $6,000 compensation when the 88 cartons over six palettes disappeared, and never called the police to report a theft.

Considering these actions take “gross incompetence” to a new level, the $118,307.65
judgment against them (plus interest retroactive to 2004) seems small.

UPDATE (Aug 8th): Just got off the phone with a VP at GoJIT. Apparently they haven’t received the decision yet from their lawyer, so won’t comment (too much) on the legal case. But apparently the compensation situation is an industry standard, and not just GoJIT policy. Look out for the interview in an upcoming article.