Tag Archives: technical difficulties

A bad morning at Global Montreal

On the bright side, we know Global Montreal Morning News has some viewers, because they complained the show wasn’t on the air on Thursday morning.

Apparently a major computer failure, whose nature we don’t know, caused Morning News to be delayed well past its start time. it wasn’t until after 8am that the show finally got on the air in an abbreviated version.

The Twitter feed from host Richard Dagenais was active during the non-show, as frustrated Montreal staff cold only sit and watch.

Asked about the problem, Global News spokesperson Samantha Simic said it was a computer problem.

As you know, working with computers has made life infinitely simpler but they can occasionally make things complicated and difficult to resolve.  That’s what happened this morning.  Our technical problem was made all the more challenging by the fact that it was a computer problem.

Global Montreal station manager Karen Macdonald didn’t respond to a request for comment, but staff in Montreal made it clear via social media that the problem was not local to Montreal.

The show is produced and directed in Montreal, but with computers that work off of servers in Vancouver. It’s not clear if that’s where the problem was or if there was something else that kept them off the air.

Technical problems have been common at the show since it started airing in late January, but at least in this case it seems the problems were not the fault of anyone in the offices at Peel and Ste-Catherine.

The technical difficulties came on the same day that Global launched Global News BC 1, its new regional all-news specialty channel based in Vancouver. The channel is available so far only to Shaw digital cable subscribers in B.C.

UPDATE (March 16): Dagenais offers some insight into the problem on his blog.

New Fox 44 newscast still has kinks to iron out

Tonight was the premiere of WFFF Fox 44‘s ingeniously-named 10pm local newscast “Fox 44 News at Ten.”

Before today, the Burlington/Plattsburgh/other small Vermont/upstate New York towns nobody’s ever heard of market (ranked 92nd in the U.S.) had only two local newscasts, despite its five network stations (six if you count PBS twice):

The premiere was preceded with what I’d like to say was great fanfare, but was really just a brief by Associated Press and a story in the Burlington Free Press. I didn’t even hear about it until I noticed it was on.

The format is pretty basic. Two anchors, one male (Greg Navarro) one female (Lauren Maloney), a weatherman (Jason Caterina) whose accuracy has to be constantly reaffirmed through mentions of SkyTracker technology, and a sports guy (Kristian Read) who talks about local minor sports leagues and some major-league stuff out of Boston.

The newscast’s set is just as generic. The same red, blue, white and black colours of Fox News, graphics with blurred swooshes and 3D lines and all sorts of unnecessary noise. The set itself consists mainly of large flat-panel HDTV monitors that the anchors stand in front of.

The only particularly interesting thing about the show is the use of high-definition (WFFF-44 is available in HD on channel 43 over the air, or Videotron Illico channel 654). Anchor segments and even most (but not all) locally-produced reports are in HD format. (To demonstrate how much this matters to them above everything else, take a drink every time this story mentions that the program is in HD.)

The station hired 22 people to prepare the newscast, which is three less than what WVNY fired when it cancelled theirs.

The Free Press story notes that they’ve been preparing for the newscast for a month, even doing rehearsals. So when it came to actually airing the newscast, it should have been down to a science, right?

Wrong.

The premiere half-hour broadcast was riddled with technical glitches and timing flubs. Some of these are to be expected from a team that was just built from scratch, but the sheer number was kind of embarrassing, considering how important first impressions are. (My favourite was a reporter introducing a local business story by saying “It’s retail central in downtown Berlin.”)

Among some of the problems:

  • Dead air (shots would continue far longer than they were supposed to with no audio)
  • Sound cut-outs (one report was almost unintelligible)
  • Video cut-outs
  • Mid-sentence sound level changes
  • Overlapping audio feeds
  • Control room orders making it to air
  • Static image where video (of something else) should be
  • Jumping the gun on timing between segments
  • Music being played over anchors’ voices

These things are all forgivable and will no doubt get better as the show matures (though I’d argue that trying to run a local newscast with only 22 people is part of the problem). What annoyed me most though is how the anchors handled the situation. Rather than acknowledge their technical clutziness and relax, having some fun at their own expense, they put on fake smiles, telling bad pre-written fake-ad-libbed jokes. Hopefully it was just first-show jitters and that too will improve.

At the very least, the anchors have to start developing personalities. Maloney in particular has the same annoying mannerisms that other anchors feel makes them somehow communicate better: A head tilt any time she speaks, asudden lateral head-movement mid-sentence, followed by a nod at the end, as if to reaffirm what she just said. Words are overemphasized, and she has the same tone and expression for every kind of story, which sucks when she’s reporting on bad news or fatal accidents because her expression includes a slight smirk.

Editorially, the show was entirely forgettable. News stories focused on the fact that snow fell today, and that Christmas is coming up, and then a bunch of briefs. That’s all I can remember. No investigative journalism, no in-depth reports. Nothing that would make me want to watch this show on a regular basis, much less a compelling reason to switch from WCAX or WPTZ.

The team clearly hope that smoke and mirrors are going to get them viewers. Everything is either “team coverage” or “continuing coverage” (and includes the time-wasting giant graphic to remind you about that), which is kind of laughable considering how woefully understaffed they are.

They’re going to have to do better than a cookie-cutter format in HD if they want to be successful.

Fox 44 News at Ten airs at 10pm daily on WFFF Fox 44.

UPDATE (Dec. 4): The second episode was a bit better technically. Still some video and audio problems and still plenty of timing issues (a segment starting up half a second before the previous one has finished).

A couple of additional things I noticed this time around:

  1. They have segments that include video from across the country (I imagine from other Fox affiliates and Fox News). For some reason a lot of these are police videos.
  2. Republican presidential candidates are really milking this show, trying to get into the heads of New Hampshire primary voters.

UPDATE (Dec. 12): Vermont’s Seven Days has a short interview with General Manager Bill Sally and News Director Kathleen Harrington.