
Monthly Archives: June 2013
TUM TUM TUM TUM, TUM TUM TUM TUM TUM!

In our office, there are a few relics of the pre-Internet era, including pagers similar to the one pictured here. They’re called TUMs, which stand for téléavertisseur d’urgence médiatique. The idea is actually pretty smart, if antiquated: Quebec media are assigned these devices, and all emergency services, whether SQ or local police or fire departments or Transport Quebec or transit agencies, can send short messages about emergency events to everyone at the same time. The messages, written in all-caps, will alert the media to a breaking story, say where it’s happening and give a phone number to call for more information. They even have codes, “rouge” for deaths or life-threatening events, “jaune” for major events that are not life-threatening, and “vert” for information that usually doesn’t relate to an emergency. (You can find the full instructions on its use here)
As the Internet has taken on a larger role, the system has shown its age, and emergency services don’t seem to use it very reliably. So reporters call them up anyway at regular intervals to ask what’s up.
Recently, the group behind this system started emailing those alerts out to journalists using a distribution list. (They’re also on Twitter.) The messages are identical (even still being in all-caps), but email is more reliable, because you don’t forget where you put your email or realize three days later that its battery is dead.
At 1:22pm on Wednesday, an alert went out that said this:
SPVM JAUNE COLIS SUSPECT AU CUSM NON FONDE INFO 514-280-2777
This alerts journalists that a suspicious package found at the MUHC construction site was, in fact, a false alarm.
Two minutes later, journalist Maxime Deland of QMI did a reply-all to the message, apparently accidentally, saying “Je m’occupe de la mise à jour du txt.” Clearly a message that was supposed to be internal to QMI. Except, because it was replied to both the sending address and the receiving one, it went through the distribution list. Which is fine because that list is only one email address.
Normally, a distribution list like this would have protections so that only authorized messages would be sent out. A list run by emergency services that goes out to journalists you’d think would be very concerned about such security. But apparently this one allows any email (or any email from a list member) to be sent through the list to everyone else on it.
You can imagine what happens next: Three minutes later, a Reuters journalist says “Please take my name off these messages.” Ten minutes later, one from Le Droit: “Moi aussi SVP. Je suis en Outaouais… Veuillez me retirer de votre liste d’envois.” Two minutes after that: “Moi aussi svp. Je suis à Québec.”
By 2:12pm (the messages abruptly stop at that point), I count 38 messages sent to this list, including about half a dozen reply-all messages asking people to stop doing reply-alls, a few jokes about how technologically illiterate we all are, and one reply from CJAD asking to ignore a previous reply from CJAD asking to remove it from the distribution list.
Annoying as hell for a bunch of journalists, but for most it gives them something to talk to each other about around the water cooler. (Do they still have water coolers?)
Mohawk Girls get noticed
And that's a wrap!!! What a fantastic team! Thanks to everyone for your continued support, lots more to come! pic.twitter.com/rlrlKmeQFK
— Mohawk Girls (@MohawkGirls) June 3, 2013
Mohawk Girls, a “dramedy” produced jointly by the Aboriginal Peoples Television Network and Rogers’s OMNI television, wrapped up shooting last week in Kahnawake.
Since Rogers sent out a press release a month ago announcing the series, it’s gotten some decent attention in the local media. Enough that I don’t feel compelled to repeat their work. Here are links to the coverage the series has gotten:
- Brendan Kelly of The Gazette, focused on director and creator Tracy Deer
- Christine Long of CTV Montreal, about the universality of the subjects that come up
- Anna Asimakopulos of CBC Montreal, about Mohawk women finally getting a chance to tell their stories
- Global Montreal’s Richard Dagenais interviews Deer and actor Brittany Leborgne about what they want to get out of this series
- Tom Fennario of APTN on Deer’s experiences on set
- Daniel J. Rowe of the Eastern Door on how the series affected Kahnawake, and how Kahnawake affected its cast
The seven-episode, 30-minute series will air on APTN and OMNI in 2014. You can follow it through social media. It’s on Twitter and Facebook.
CBC jumps into semantic nightmare with “ICI” debacle
http://www.youtube.com/watch?v=nC9fvbN8-6E
I thought nothing short of an alien invasion would unite the country. Heck, even then I’m sure the PQ would blame the federal government. But the CBC managed to do so last week when it announced that it was rebranding all its French-language services as “ICI”.
But the move has been so universally condemned, from the left, from the right, from its enemies and its friends, that I feel the urge to play contrarian and find some reason to support it. But I can’t.
The reasons to dislike it just pile up:
- It’s confusing. Are they changing the name Radio-Canada? No. Except yes. They’re not changing their name, but just adopting a new “brand identity”, or using a “term”, or “denominator”. Just the list of synonyms for the word “name” they used (including the word “name” itself) created needless confusion. Even CBC and Radio-Canada journalists couldn’t figure out what “ICI” was, exactly.
- It’s expensive. This rebranding exercise cost $400,000. You can see that as a tiny part of the corporation’s $1-billion annual subsidy from the Canadian government, or you could see that as a handful of well-paid full-time jobs for a year. Rebranding is an expensive endeavour that does little to further the CBC’s mandate.
- It’s unnecessary. The closest thing I got to a reason for this whole thing in the first place is a video (now deleted) in which someone put a confused look on their face when explained that “Radio-Canada” means both radio and television. I get that, in a sense. You’ll recall that Télé-Québec used to be called Radio-Québec. But is this really a problem for a brand that’s existed for 75 years? Does anyone who lives in Canada and speaks French actually get confused?
- It’s consultantism at its finest. The CBC loves consultants. People who tell them that newscasts have to look a certain way, or that Peter Mansbridge should stand at all times. Some consulting is good. You want to focus-group television shows or expensive concepts before putting them into motion. But consultants are also good at convincing people to buy things they don’t need. I don’t know if that happened in this case, but it certainly gives that impression.
- It’s abandoning a strong brand. Rebranding is something you do when your brand isn’t working. Maybe you’re involved in a scandal, or your name doesn’t reflect what you do anymore, or it’s not politically correct. But Radio-Canada is a very strong brand. People know what it is and expect good things from it. Why would you mess with that? Even the federal government got involved to complain.
- It’s anti-patriotic. Fuelling the exaggerated notion that Radio-Canada is filled with separatists (as if half of Quebec wasn’t), cutting “Radio-Canada” in favour of “ICI” has been seized by some in English Canada has a political move. “ICI” is also being seen as reinforcing the Quebec-centric view of Radio-Canada by groups that feel the corporation all but ignores francophones in the rest of Canada.
- It’s a generic word with little meaning. The Abbott and Costello routine from Jean Lapierre and Mario Dumont might be a caricature of the problem, but there’s a very serious lack of meaning in the term “ici”. It’s a generic word, an adverb, and they’re trying to use it as a noun. “ICI” has been the name of a bunch of things, including a weekly alternative newspaper in Montreal. “ICI Montréal” was even registered as a trademark by Télé-Métropole, which is now TVA, in 1985.
But the biggest problem with this rebrand is this: It’s screwing the little guy.
Here’s that little guy. His name is Sam Nowrouzzahrai, but he does business as Sam Norouzi because he wants to save people the trouble of always looking up how to spell and pronounce his name. He’s the man behind a new ethnic television station in Montreal. It’s a mom-and-pop shop, owned by his family and run as a producers’ cooperative. He’s not looking to get rich off of this, just find work for some ethnic broadcasters and bring local ethnic television back to one of Canada’s most diverse cities.
He wanted to call the station International Channel/Canal International, or “ICI” for short.
As I explain in this story in The Gazette, Norouzi did his homework, applying for a registered trademark and waiting for it to get approved as the CRTC application process followed its course. Now, weeks before the station is set to go on the air, he has to deal with the CBC’s lawyers who are trying to take his name from him. And while he has a legal team to deal with that, it’s taking up a lot of his time too. “There’s not a day that goes by that there’s not an issue I have to deal with” involving the case, he said.
I first wrote about this story in March, but now Norouzi has decided he’s ready to play offence in his David-vs-Goliath battle. Articles in the Journal de Montréal, La Presse, the Globe and Mail, the National Post, even the New York Times. An interview on CBC Radio’s As it Happens. An angry column from Sophie Durocher. And while he told me back in March that he didn’t have the funds to take this matter to court, he now says he’s ready to fight.
“We have full rights to go forward with the name and we intend to do so,” Norouzi told me. “We will defend ourselves. For us it’s really a question of principle.”
CBC by a technicality
So what kind of case does the CBC have here? Can they really force Norouzi to give up his name?
Companies don’t have to register their trademarks for them to be legal. They just have to use them. Same thing with government bodies and their “official marks” according to the Trade-marks Act. But it helps. And Norouzi’s application for ICI came a year before CBC’s 31 applications for ICI-branded services. (The only CBC mark that predates Norouzi’s is one from 1969 for “Éditions Ici Radio-Canada”.)
I spoke with Pascal Lauzon, a lawyer and trademark agent with BCF. He said most of the case is “very debatable on both sides.” He pointed out that the registrar of trademarks looks through the database when a trademark is applied for. The process also includes a two-month waiting period so opponents can file oppositions to proposed registrations.
But Lauzon also said that there’s a five-year period during which someone can apply to the federal court to expunge a trademark.
Obviously not in a position to prejudge a case like this, Lauzon said the CBC has a strong case, not so much because it can prove it used the name first, but because of what amounts to a technicality.
Part of the trademark registration process is the filing of what’s called a “declaration of use.” This tells the Canadian Intellectual Property Office that you have actually used the trademark you’ve applied for on a good or in connection with a service. Norouzi filed this on Aug. 20, 2012. But his station wasn’t on the air at that time. We didn’t even know it existed because the application for it wasn’t published until a month later.
The CBC alleges in its lawsuit that, because Norouzi did not appear to be actually using the trademark, his declaration of use was “materially false.”
That, Lauzon said, is enough to have the entire trademark registration thrown out. If that happens, Norouzi would have to file for a new one, but that would put his application behind those 31 marks of CBC-Radio-Canada, and would weaken his case considerably.
“He should have waited” until the station was on the air, Lauzon said. He had three years to file a declaration of use, and waiting would not have made his initial filing date of August 2011 any less valid. “If he had waited, he would be in a much better position,” Lauzon said.
An amicable solution is the best solution
There is another way for this to end: The CBC could see the error of its ways and abandon the whole “ICI” plan entirely. Or it could offer to pay the costs associated with Norouzi’s station taking another name. I don’t know if either of those are likely.
Norouzi tells me he has had no communication with the CBC other than through its lawyers, who first contacted him last November complaining about possible confusion. (Norouzi dismissed those claims since they came long before anyone had any idea that Radio-Canada would be rebranding.) The CBC won’t comment except through written communication that goes through its legal department. Which means I didn’t get a response from them by press time. (I’ll update this post with what I hear back.)
The CBC has already started to back away from ICI. On Monday, president Hubert Lacroix apologized for the “confusion” and announced that some services, including the main TV and radio networks, would retain the Radio-Canada name. You can see a full list here (PDF). Names like “ICI Radio-Canada Télé” and “ICI Radio-Canada Première” sound like awful compromises, taking names that were long and making them even longer.
This backtrack was after days of trying to re-explain a move that should have been self-explanatory.
It hurts to throw away a $400,000 project. But sticking with a bad idea isn’t a better option.
UPDATE: I asked for additional comment from CBC about this case. Hours after the request, I was asked to submit written questions. Almost 24 hours later, I finally got this as a response from Radio-Canada’s Marc Pichette:
In response to your questions sent yesterday (and I apologize for the delay), the term “ICI” has been closely tied to Radio-Canada’s identity for over 75 years. That it has risen to increased prominence recently is only a reflection of the close association our audience makes between that word and our brand.
Confusion is in no one’s interest. That’s why the matter to which you refer is part of an ongoing legal process which is before the Federal Court. I hope you will understand that I cannot comment on the specifics.
Montreal radio ratings: Not much new here
BBM Canada put out its ratings for spring 2013 on Thursday. The top-line data is here (PDF), and as usual the various radio stations did their best to spin things in their favour (see 98.5’s here).
The big picture is that not much has changed. On the English side, CJAD is still the most-listened-to station among all listeners, and The Beat is ahead of Virgin for the second straight quarter. They’re followed by CHOM, CBC Radio One, Radio Two, TSN 690 and classical station CJPX, followed by the French stations.
But while The Beat lays claim to “MONTREAL’S #1 MUSIC STATION”, it’s not the one with the most listeners. When you count the francophone audience, Virgin comes out way ahead. Virgin also claims just about every advertiser-friendly demographic, including ones like people with children at home and people looking to buy a new or used car.
Virgin also claims to be gaining in those demographics.
Among francophone audiences, the top stations among 2+ audiences are 98.5, Rythme FM, Première Chaîne, Rouge FM, NRJ, Virgin, CKOI and CHOM in that order. Nothing surprising here.
Astral crows that Rouge FM has its best showing ever in a PPM survey, including a win For Joël Legendre over Rythme FM’s Véronique Cloutier at lunch hour among adults 25-54 and women 25-54. Overall, the station is still third in adults 25-54, but only one point behind Rythme FM. The only other station to show two straight quarters of audience growth in adults 25-54 is Radio X, but that was a growth to a 2% share (3% among men 25-54).
Broken down by time period, Rouge has gained in weekday mornings, late mornings and early afternoons over two straight quarters. Others have stagnated or dropped. Isabelle Maréchal at 98.5fm has lost almost a third of her 25-54 audience from 10am to noon on weekdays in the past year. Eric Duhaime saw a spike in his noon-hour audience at Radio X, more than doubling since last fall, but still behind Radio Classique among adults 25-54. Virgin has taken the lead back from The Beat among adults 25-54 during the three periods of the workday.
Analysis
Infopresse has Cogeco Force Radio’s analysis, which includes the above chart showing ratings by time period.
You can read Astral’s ratings analysis here. You can also read their analysis of Quebec City, Saguenay, Trois-Rivières, Sherbrooke and Gatineau markets, which are measured by semi-annual surveys.
In Saturday’s Gazette, Brendan Kelly looks at the phenomenon of more French-speaking listeners tuning into English radio stations than English-speaking ones, and a bit of history that explains why Montreal doesn’t have any bilingual stations. A sidebar to it looks at the latest ratings, and notes a boost for Virgin in Andrea Collins’s new time slot of late mornings. (There’s also a recovery in early afternoons when it’s Ryan Seacrest on the air.)
The Journal de Montréal also has a ratings story focused on 98.5fm.
Caption Canada AM’s Marci Ien and Beverly Thomson

CTV Montreal newscast goes HD on Monday
Some of you have been waiting for this for years, cursing, complaining, being sarcastic or otherwise criticizing as the months go by. On Monday, CTV Montreal’s newscasts finally switch to high definition.
The station has spent the past few months converting the last piece of its big puzzle, the control room, to high definition. In fact, the transition has required the creation of a second control room as the first one has continued operating. Studio cameras, field cameras and editing suites have been in HD for quite some time, requiring an awkward HD-to-SD conversion, which goes back to HD for air.
The final switches will happen over the weekend, which means the weekend newscasts will move to the newsroom, the same place they were done from in the summer of 2011 when the station rebuilt its studios.
Among the changes happening over the weekend, a wall being moved about two feet to make room for a wider (16:9) chroma key wall used for weather.
Monday’s noon newscast will be the first in HD.
CTV Montreal has been slower than its competitors to make the transition. Publicly and privately, people in charge have admitted that there’s little competitive pressure to make the very expensive switch. Even with black bars beside a squarish image, CTV Montreal far outdoes competing newscasts from CBC and Global in the ratings.
Montreal is about the middle of the pack for CTV in the transition in major markets. Toronto, Edmonton, Calgary and Vancouver have already switched.
New control room means five retirements
The new control room will be run by OverDrive, an automated control room system by Canadian company Ross Video. The new automation will reduce the number of people needed in the control room, though CTV Montreal is keeping a lot of control in human hands.
Five jobs will be lost when the transition to the automated system is complete. All five, says Operations Manager Dave Maynard, are voluntary retirees. They include CTV Montreal union local president Doug Kelly.
“To get that point took a helluva lot of work, but the end result is that we have a positive, even enthusiastic work environment that welcomes this automation system,” Maynard said.
The automation system will be phased in, starting with the late-night newscast. A week later, the noon newscast will be produced with OverDrive. The 6pm newscast will switch to the automation system on June 22.

CTV Montreal Operations Manager Dave Maynard
The transition will be of personal significance for Maynard. He won’t be directing under the OverDrive system, and is giving up his director’s seat in the control room in order to focus full-time on his job as operations manager for the station. His last newscast as a director will be at 6pm on June 21.
Don’t worry. He still has her email address.
Alexandre Despatie, Joanne Vrakas named hosts of City Montreal’s Breakfast Television

Alexandre Despatie and Joanne Vrakas (Photo: Rogers Media)
Hours ahead of their Upfront presentation to advertisers, City Montreal has named the two people who will host Breakfast Television when it launches in August: Alexandre Despatie, the former world champion diver who announced his retirement from competitive diving only two days ago, and Joanne Vrakas, the radio and TV personality whose previous job was a TV reporter for CBC Montreal.
You can read more about the announcement in this story in The Gazette, which includes excerpts of an interview with Despatie and Vrakas.
The announcement of Despatie in particular has been enough to capture the interest of French-language media in Quebec, who could normally not care less about local English-language television. Brief stories in HuffPost Quebec, 98.5fm, Hollywood PQ, Agence QMI, and an interview with Rogers-owned L’Actualité. Also in English, a story from Canadian Press that will get posted everywhere, and one from J-Source.
(UPDATE: More from the Journal de Montréal and TVA Sports, and an interview with Pénélope McQuade)
The two hosts have been doing the rounds at Breakfast Televisions across the country this morning, which is a bit odd because people who watch those shows won’t be watching BT Montreal. Here’s their interview with Winnipeg and Toronto, the latter of which is ridiculously labelled an “exclusive.”
Joining Vrakas and Despatie will be Wilder Weir, the co-host of Montreal Connected. Weir will be a roving “Live Eye” host.

Breakfast Television hosts Joanne Vrakas, Wilder Weir and Alexandre Despatie are shown off to advertisers on Thursday evening.
Jeffrey Feldman, who has been a Montreal-based producer for eTalk and Fashion Television, had previously been announced as supervising producer for the morning show. Also previously announced is Elias Makos, formerly CTV Montreal’s tech columnist, who is now City’s New Media Producer. He will appear daily on Breakfast Television.
Canada AM broadcasts from Montreal on Thursday

Ever wanted to travel downtown at 5am on a weekday so you can see the hosts of a national morning show, watch a performance from 98 Degrees and maybe have people spot you in a crowd? No? Well, you’ll get a chance to do it anyway as Canada AM broadcasts from the esplanade of Place des Arts on Thursday morning.
CRTC’s Wireless Code vs. Quebec’s Bill 60
On Monday morning, the Canadian Radio-television and Telecommunications Commission issued its final Wireless Code, a set of rules all wireless service providers in Canada have to abide by. I was curious how this code compares to the rules the Quebec government put into place in 2009 that similarly protect consumers in cellphone (and other) service contracts.
The result is this story in The Gazette, which appears in Wednesday’s paper. It lists point by point the provisions of both. In general, they’re very similar in terms of how cancellation fees are calculated, how major elements of contracts can’t be changed unilaterally, and how renewals are done. Bill 60 also includes a prohibition on late-payment fees or additional fees for pay-as-you-go services. But most of the advantage for the consumer is in the CRTC’s code, which specifically deals with wireless service. It includes a de facto two-year maximum on contracts, a 15-day trial period, a right to unlock phones, notification of data roaming and caps on data overage and data roaming fees.
You can read the CRTC’s decision here setting the Wireless Code into place and explaining its reasoning. Quebec’s Bill 60 became law in 2009, and the text of it is here (PDF).
The Wireless Code comes into effect with contracts signed on or after Dec. 2, though providers can start applying the new rules to new contracts as soon as they’re drawn up. Since it’s not really in their interest for people to wait, I would expect the code’s provisions to be in new contracts by the major wireless companies before then.
If your main concern is contract length, by the way, you can go ahead and sign now. As of two years from now, all contracts must comply with the code, which means in two years you won’t have a cancellation fee, even if your contract right now says you will.
How will this be paid for?
The big question now is how these changes (particularly contract length) will be reflected in the marketplace. Having phones subsidized over two years instead of three will mean one of three things:
- Higher prices for new handsets. I’m guessing this is the most likely option. Instead of getting, say, a $360 subsidy on a phone, which works out to $10 a month for 36 months, the subsidy might only be $240, which means the phone will be $120 more expensive. Expect fewer $0 smartphones.
- Higher monthly rates. If subsidies are done over two years instead of three, then they have to be 50% higher on a monthly basis. So that $10 a month subsidy now has to be $15 a month if the total subsidy is the same. But in my experience there hasn’t been much flexibility in monthly pricing based on device subsidy, and monthly fees have much more competitive pressure than initial handset cost. Prices might inch up slowly, but only if all the major providers agree their profit margin at the lower price is unsustainable.
- Lower profits. Yeah, go ahead and laugh. But wireless providers make decisions all the time that result in lower profits, hoping that they might result in higher profits down the road. Acquiring new customers has a large price to it (beyond just the phone subsidy), but if you can lock them in for three years or longer, you’ll make much of that money back. Reducing the contract to two years will mean less time to recoup this acquisition cost. We may see an effect on the bottom line here.
Because, in two years from now, all contracts will have to have zero-fee cancellation after two years, expect new handset costs to go up quickly. Which means even though it sounds like it might be a good idea to wait until December, now might actually be the best time to get a new phone.



