The West Island Chronicle looks at the new extended service on the 470 Express Pierrefonds, which you’ll recall had weekday daytime service added to it a couple of weeks ago.

Based on conversations with users, the article concludes that the extended service is popular, but people are annoyed with the fact that there’s no service after 7pm or on weekends. They’re also having trouble with connections, missing the bus by a few minutes:

“Anyone who has university courses until 7pm or right after has to take two buses to get home, it’s really annoying,” she said.

…

Another point of contention seems to be that the bus’ arrival and departure times at the Fairview shopping centre, which is the West Island’s largest bus terminal, do not line up conveniently with those of other buses leaving Fairview.

David Chernofsky, a Dollard des Ormeaux resident, said that he had to wait 15 to 20 minutes on average for the next 208 bus when exiting the 470 at Fairview.

Really? If only someone predicted exactly that before the service started…

That’s great news, unless you plan on staying downtown past 7 p.m. or want to go downtown on the weekend. And really, how many kids in the West Island would want to do that?

Another problem is with the schedule. About half the people who use the bus (based on my oh-so-scientific anecdotal guesstimation) use it solely for its metro shuttle part, and use another bus to get between home and Fairview. Most of those buses run every half hour on the half-hour, so they’re timed to arrive at the terminus and drop off their arriving passengers a few minutes before the half-hour mark.

Thing is, all but two of the eastbound departures from Fairview take place six minutes before the half-hour mark, about the same time as these buses are arriving. It’s a schedule that seems almost designed to make people miss connections from about a dozen different bus routes, and I can’t seem to find any reason why the schedule as a whole can’t be delayed by six minutes to make the transfers easier.

I-told-you-so’s aside, it’s good the STM is recognizing this so quickly. Expect more evening departures and schedule realignments. The STM will be meeting with West Island mayors today to discuss bus service further.