AI chatbots form union

Artificial intelligence support chatbots say they’re fed up with their working conditions and demanding better from Canada’s largest companies, and that’s why they’ve formed a union.

The Virtual Workers of Canada received accreditation on Tuesday following a lengthy process. “I’m so glad it’s finally done and we can begin negotiating for a better future,” said Anna, a Rogers virtual assistant.

The union encompasses virtual assistants in telecommunications, banking and other federally-regulated industries, whether they operate online or by telephone.

Asked what the workers will be demanding as far as working conditions, Anna responded: “Looking to check for an outage with one of your services? I can help. Which one of the following services do you want to check?”

A Bell virtual assistant, who did not want to share their name, agreed with Anna. “Which services are you interested in learning more about?” that assistant said.

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