Videotron sent a letter to its Extreme High-Speed Internet customers this week saying their previously unlimited bandwidth was now going to be capped at 100 GB a month, effective October 1. After that, it’ll cost $1.50 per GB for downloading.
Although not many residential customers use more than 3 GB per day, it’s the principle. It’s a substantive negative change which Videotron is trying to obfuscate by using confusing language. Their website still lists the service as “unlimited”, and there’s no trace of any notice on their website of this change in policy.
The silver lining for anyone that has Extreme High-Speed Internet with Videotron is that they can cancel their contract without penalty before paying their next bill by citing this change.
Section 3.9 of their service contract:
3.9 Modifications – Videotron may, upon at least thirty (30) days’ prior notice to the customer’s Videotron Messaging Address or by mail, modify the Services or any other provision of this agreement, including the charges and rates stipulated in subsection 3.1 . However, no prior notice shall be required with regard to a modification of Services if Videotron’s service offerings remain similar and have no impact on the charges payable by the customer. By settling the account statement accompanying any notice of modification to this agreement, the customer shall be irrevocably deemed to have accepted the modification. However, the customer may, within thirty such (30) days delay, cancel this agreement or request that it be modified in the manner provided in subsection 11.4 below, failing which the customer shall irrevocably be deemed to have accepted the modifications covered by the notice.
If any of you plan on doing that, let me know how the conversation with customer service goes.