CIBC not above outright spam

I was going through my junk mail folder and I came across an email from CIBC whose subject line is in French. French-language spam is pretty rare, so I tend to give it a second look.

Turns out it’s a legitimate CIBC email (they have a copy of it on their website) having something to do with their VISA card.

And just like the Chapters email I got last month (their email provider promised to get back to me “ASAP” but I never heard from them again), it’s something I never asked for, sent to an address that gets just about nothing but spam, from a company I’ve never done business with in my entire life. Neither I nor anyone in my family does banking with CIBC, and I have no idea how they would have my email address.

Like I did with Chapters, I checked their unsubscribe process. The link sends me to this web page which asks for, among other things, my name, phone number and last four digits of my CIBC VISA credit card. All fields are, of course, required.

There’s a few problems with this:

  1. The URL for this page starts with www.email.cibccards.com. Sounds kinda phishy to me.
  2. The fact that they ask for part of my credit card number based on an unsolicited email makes this even more worrisome. It’s encouraging bad habits and horrible security practices.
  3. Why is anything beyond my email address needed to unsubscribe from a mailing list?
  4. I don’t have a CIBC VISA credit card number because I’m not a CIBC customer! Since they require information from me that simply doesn’t exist, I can only conclude that it is impossible for me to unsubscribe from this mailing list.

Considering that this message seems to clearly violate CIBC’s own anti-phishing policy, as well as being outright spam, I’ve sent them an email asking for an explanation. I’ll update this post if they provide one.

I’ve copied the email to Komunik, makers of Konversation, the CIBC’s email marketing provider, demanding to know how they don’t consider this spam.

2 thoughts on “CIBC not above outright spam

  1. dw

    I agree CIBC and PC bank suck and have no idea what customer service is. I have had many problems and complained about most of them. For my complaints and frustration that was all caused by PC bank, i got nothing but grief and frustration. For being angry with them for screwing up my accounts, they told me i should bank somewhere else. PC bank and CIBC suck. They lie, and give up. They will say anything just to get the problem to go away because they dont seem capable of handling it. I urge everyone to find another bank. PC bank and CIBC suck. I have never been so offended by a corporation until now. I think they do not deserve to be in business. They are useless and not worthy of trust.

    Reply

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