It’s March 1, 2016, which means the Canadian Radio-television and Telecommunications Commission’s new rules about TV packaging take effect.
To explain it, I wrote this piece for Tuesday’s Gazette, which also lists exactly what you’ll find in a skinny basic package in Montreal.
But in hearing people talk about the new rules, it seems there are some misconceptions or assumptions that people have that will cause disappointments when they actually try to take advantage of the new rules. Here are the ones I can explain so far:
1. In Quebec, not much changes
Videotron, the market leader here, has offered a small basic package and build-your-own bundles for many years now. And until December, when it has to offer almost all channels à la carte, they really don’t have to change how they operate.
Videotron’s new $25 a month basic package is pretty similar to the old one, with a few exceptions:
- RDI is not included. CBC News Network is, because of an order that news networks be distributed in minority language communities (at reduced prices). Outside Quebec, it’s the reverse: RDI is mandatory, CBCNN is not.
- Stingray music channels are not included
- Some out-of-market over-the-air channels are not included. The CRTC rules say stations from other cities can only be included if there are fewer than 10 local stations, and even then can be added to reach a total of no more than 10. That means Montreal’s basic package loses CJOH (CTV Ottawa, included for historical reasons because the station’s transmitter in Cornwall reached into western Quebec), Granby and Sherbrooke lose Canal Savoir, and Gatineau loses most Montreal stations. Videotron asked for special permission to keep these stations, but was denied.
2. The $25 maximum doesn’t include set-top box rental, installation fees or taxes
The CRTC is clear that the $25 price is for programming only. Renting a set-top box will cost between $5 and $10 a month depending on provider, and if you’re not already a customer you’ll need to pay extra for installation.
3. Providers aren’t offering special deals or discounts on skinny basic
It’s very clear that none of the major TV providers are really promoting this new package. CBC even found out about Bell ordering its customer service representatives not to discuss it unless asked, even though that’s a clear violation of the CRTC’s rules.
Other attempts to downplay are more subtle. Most providers list the package at the bottom of web pages. Shaw calls it “Limited TV”, Rogers calls it a “Starter package” as does Bell Fibe. Telus calls it “Lite”.
But even if the CRTC forces them to offer the same amount of visibility, they aren’t obligated to offer the same deals. Free equipment rental, new customer discounts, customer retention discounts, even bundle discounts don’t apply to this package (though Telus offers it at $5 off if you bundle with other services).
New IPTV providers are more aggressive, however. Zazeen, which is used by Distributel in Quebec, offers an Internet-based basic package for $10 a month if you prepay for 12 months. VMedia (which isn’t available here yet) offers it for $18 a month.
4. The channels you want to add will be the most expensive
If all you care about are TSN and Sportsnet, because everything else you can watch online, well I have bad news for you. The wholesale prices for those channels averaged $3 per subscriber per month in 2014, and they’re going up. Those costs are being passed on to you. To get them on Videotron you need at least the basic + 10 channels package, which is $50 a month. Shaw customers can add them for $8 each or $12 for both.
While the retail cost of the basic package is regulated at $25 a month, the cost of add-ons isn’t regulated at all. And nothing requires all channels to be offered at the same price. You could be charged $5 a channel or $20 for a pick-your-own package with a lot of exceptions.
5. No, you can’t get HBO for 1/5 the price of The Movie Network
While most channels will be available à la carte, in some cases there are multiple channels tied to a single licence. That’s the case for TSN, the four main Sportsnet channels, and The Movie Network. If you spend $15 a month for TMN and its five channels, you won’t be able to get just HBO Canada for $3 a month.
The CRTC is reviewing its rules for multiplexed channels and will remove the requirement that they be sold as one unit. But don’t expect HBO Canada to be offered anywhere near that cheaply.
6. It’ll probably be cheaper for you to keep your current package
If you’re interested in more than a couple of channels, chances are you’re better getting a big bundle, even if it might have some channels you don’t care about. It’s in the providers’ interest, and the broadcasters’, that as many people subscribe to as many channels as possible to spread the cost around. Simple economics will encourage you to buy more, just like a grocery store encourages you to buy in bulk.
7. Some channels will die
This is particularly true of independent channels like Vision, OUTtv and iChannel, that don’t have free advertising on CTV, Global or TVA. Some CRTC rules encourage providers to carry them, but if their number of subscribers goes down, they’re in big trouble financially.
8. Many channels will try to generate maximum demand at minimum cost
Consider a channel like AMC or FX. They’ve got some expensive must-watch shows during primetime, but the rest of their schedules are largely filler, with old movies or reruns. Expect a lot of channels to have one or two high-quality shows to get you to subscribe, but not much else for the other 22 hours of the day.
9. It’s competition, not regulation, that will really bring prices down
Part of the problem with TV service in this country is that because very few places have more than one incumbent cable company, there’s little competition (there’s satellite TV, but that has technical limitations). Bell and Telus are doing their part building up their fibre-optic networks to allow them to offer IPTV service.
But what would really make a difference are more independent third-party IPTV providers like Zazeen, VMedia and Colba.net. Those are still in their infancy and lack the kind of channel selection and quality the big guys have.
The CRTC has been doing a lot to make it easier for these guys to start up. New TV providers, even those operating in big urban centres, don’t need to have a licence until they reach a large enough subscriber base. Such exempt services also don’t have as many rules to follow. Plus they can use existing telecommunications infrastructure, similar to the way independent Internet providers do. And new rules about how the big broadcasters negotiate carriage will create less headaches for independent providers when signing carriage contracts.
But we’re still a while from these independents creating real competition for established TV providers.
10. No one really knows what the TV market will look like after this
We know that it will be more expensive to buy a set number of channels individually than in a bundle. We know that skinny basic will make less money for providers if they don’t have lots of add-ons. But how the economics will look exactly isn’t known.
Will we see channels go high-quality and expensive, like HBO, TSN and Sportsnet? Will they go cheap to maximize the number of subscribers? Will we see an explosion in the number of channels as the big guys try to maximize subscription revenue by splitting up their most in-demand programming? Will free previews be more or less common? Will this encourage more over-the-top offers for specialty channels wanting to bypass TV providers all together?
We’re not following the U.S. here, even though politicians there are trying to push for more consumer choice. So we’ll have to wait and see.
But it’s still a good idea
Skinny basic and packaging choice are good things. There are a lot of channels out there (*cough*BookTV*cough*) that survive almost solely on being included in large packages and have had nothing new to offer for years. Those deserve to reform or die.
But TV providers are going to do whatever they can to protect their bottom lines so long as they don’t have to worry about competition. So, unless you only want a few channels, and you don’t like sports, don’t expect to save too much under these new rules.
Instead, be happy that the money you pay is more likely to go toward channels and programming you care about than zombie services that profit from resistance to change.
UPDATE (March 1): I had a discussion with CBC Radio’s Q about the changes and what they mean for consumers.
