Tag Archives: CBC

CBC’s “renewal” cuts budget, expands newscasts

Today the CBC announced Part 17 of its huge cost-cutting operation, in which 70 people in its English news department lose their jobs.

The headlines at CBC talk about “24-hour coverage” and “better service” without giving too many details of what that means. CP has the first actual detail: regional supper-hour newscasts will be expanded to 90 minutes (you’ll recall they were just recently expanded from half an hour to an hour), and would start at 5pm instead of 6. Coronation Street would fill the half-hour betwen 6:30 and 7.

This certainly makes sense for Montreal, which currently has three English-language local newscasts competing against each other at 6pm (and two of them always losing that battle). Starting earlier might be the ticket to a larger audience.

Of course the question remains how CBC is supposed to have more product with a smaller staff. We’ll find that out over the coming months.

CBC isn’t afraid to talk about itself

By now just about everyone has heard about the 800 job cuts at the CBC and various other cost-cutting measures being taken. The cuts got quite a bit of attention, both from the media and from politicians. More than similar cuts from CTV, Canwest and others that preceded it.

The main reason is that the CBC is publicly funded. Nobody can do anything about private media cutting jobs, but the government can do something about the CBC’s budget (and, of course, opposition MPs can grandstand and complain about the government without offering any budget-friendly suggestions on what they should be doing differently).

Perhaps the media outlet that best covered the CBC cuts is the CBC itself. In fact, some might argue that CBC News spent a bit too much time talking about its own financial troubles to the detriment of other news stories, though others argue that Radio-Canada hasn’t been quite as vocal as its English counterpart.

Second perhaps only to Canadian Press and certain bloggers, the CBC has been very interested in stories about the media. There’s even a section on its news page devoted to it (though it unfortunately throws in pop culture stories there too).

I would argue that there’s a different culture at the CBC when it coms to newsgathering and transparency. When they said they were laying off 800 people, they put the word “layoffs” right in the headline of the press release. They didn’t talk about “streamlining” or “reductions” or “stop gap measures” that try to obscure the truth. CBC’s president, Hubert Lacroix, became a willing interview subject on just about every news show that would have him, explaining what this decision meant without any marketingese.

The CBC not only tolerates but endorses a blog about the corporation that (while it’s accused by some of toeing the party line) is the most liberal such blog I’ve ever seen, with the freedom to criticize the CBC where such criticism is deserved.

There’s an element of not just legally-mandated transparency but honesty at CBC that I think is sorely lacking at other publications and broadcasters. Bad news sucks, but news consumers are adults and they’ll understand decisions if they’re explained properly and honestly. They’re certainly much more willing to accept such decisions if they feel that they are part of the conversation and their concerns are being heard.

One of the latest decisions to come to light is the cancellation of CBC News: Sunday, which has spawned a Facebook group in protest. Rather than try to pretend it doesn’t exist, the show’s website opened up a forum for viewers to express their feelings about the decision.

I think there are lessons here for private news companies. Those who will survive the media collapse will be those who can connect with their consumers on a human level. It’s much easier to do that when they can trust you. Having a human face, warts and all, is a good way to start.

CBC cuts 800 jobs

560 at Canwest

600 at Sun Media

100 at Rogers

105 at CTV, plus another 118 at A-Channel

In an environment where about one journalist in six in Canada has lost their job, that number just got a lot worse. CBC/Radio-Canada announced 800 job cuts today (about half split between the two sides to maintain political correctness) as part of an effort to balance a $171-million budget deficit. Even then, most of the money will come not from job cuts but from sales of assets (CBC owns quite a bit of land, for example, including the Maison Radio-Canada downtown, which it is hoping to convert into condos) and other vaguely-described programming cuts. Senior executives’ salaries are also being reduced by 20%.

Some statistics:

  • 393 cuts in English services, 336 cuts in French services, 70 cuts at the corporate level
  • 80% of cuts will come at the network level, 20% at regions. The CBC says it won’t shut down any regional stations
  • 17% of cuts are in radio, 83% in television. No plans to introduce advertising on CBC Radio, and the television schedule is to remain “largely intact” with no additional U.S. programming

Perhaps most telling, the CBC’s Hubert Lacroix said the network wants to transition “from being a TV provider to a provider of video content” (and similarly for radio). Not quite sure what that means exactly, but it sounds nice, doesn’t it?

CBC to become a lot less fashionable

Steven and Chris in all their Photoshopped glory (CBC photo)

Steven and Chris in all their Photoshopped glory (CBC photo)

After the federal government said there would be no “bridge financing” to help the CBC in a time of advertising drought and general media sadness, the mother corp has already begun its cost-cutting initiatives, cancelling Steven and Chris and Fashion File at the end of this season. 65 jobs are affected, most of them freelance.

Perhaps more sad is that they won’t be replaced. Instead, CBC will run repeats of the shows in their regular time slots next year.

UPDATE: Bill Brioux looks at the numbers, and says it was ratings more than the economy that brought Steven and Chris down.

Being Erica’s regrets

Two months and nine episodes into the series, the team behind CBC’s one-hour drama Being Erica seem a bit more comfortable in their gimmick format. But unfortunately, that comfort hasn’t boosted its ratings, which slowly eroded into Sophie territory through a change from Monday to Wednesday nights.

Faced with tens of thousands abandoning the show every week, and ratings dropping to just over 400,000, the show sexed it up this week, promising HOT GIRL-ON-GIRL action. As a red-blooded male, that got me interested, as it did plenty of other TV-watching-watchers.

Nudity and sexuality are my two favourite words

Nudity and sexuality are my two favourite words

That was a good start. Unfortunately the warning neglected to mention Spice Girls music, which I think requires the most viewer discretion.

Those of you in Canada can watch last night’s episode (and all the other episodes) on CBC’s website in pretty-good-definition. If you’re wondering how far the sex scene goes, here’s the juiciest bits:

Kissing close-up

Topless

Even more topless

That’s about as far as it gets before an (admittedly hilarious) interruption. But that’s still pretty hot. Of course, Erin Karpluk could spend an entire episode reading the phone book and I’d be entranced, so perhaps I’m not the best judge. And Anna Silk (whom you might remember from that Nicoderm commercial) kind of looks like Mary-Louise Parker, another of my many TV crushes.

The reviews range from “lesberrific” to … well, I’ll let you know. In any case, it did see a ratings boost of about 100,000 viewers. Bill Brioux says that might have as much to do with less competition than increased interest.

Mid-season review

I’m not a TV critic any more than I’m an art critic, so I can’t tell you if the show is good or not, topless scenes notwithstanding. I can’t even tell you whether or not I like it, because I just don’t know. I think I’m stuck between liking it and not liking it. I’m still annoyed a bit by the constant references to Toronto, as if living in Toronto to Being Erica is like living in New York to Sex and the City.

But the show is growing on me. It’s becoming a bit less cliché, a bit less predictable. And most importantly, I’m still watching it.

New media get old quickly

One disappointment I have with the show is its apparent abandonment of new media marketing. The thing that first got me attached to it was the pre-launch campaign which included a blog and YouTube videos, which were actually pretty entertaining. But the blog and YouTube channel stopped being updated after the show launched, and I don’t see any original new media outreach. Since the show is plunging in the ratings and desperately trying to gain an audience, this would seem to be the last time to abandon marketing efforts.

Americans like us!

A couple of weeks ago, Being Erica premiered on ABC’s SoapNet cable channel. That led to reviews in U.S. media, most of which were positive (and all of which I got off the most excellent TV, Eh? blog).

  • New York Times: Likes, especially compared to previous Canadian imports
  • Detroit News: Likes, saying it fills the void left by Sex and the City.
  • Variety: Likes, calling it “frothy” and “refreshing”, but pointing out that its very premise (that changing the past doesn’t help) will make it difficult to sustain the show for long
  • Boston Herald: Likes, following that whole “it’s Canadian so it’s exotic” motif, but saying it’s more relatable and likable than over-Botoxed American fare.
  • South Coast Today: Likes, calling it smart and sympathetic
  • The Jewish Week: Likes, because of the strong Jewish identity of the family

So if it’s so good and we can relate to it so well, why aren’t we? Is Being Erica’s cancellation something we’ll end up regretting?

Is CBC moderating comments enough?

Aboriginal leaders in Manitoba are apparently upset with comment moderation on the CBC’s website, which they say let through a bunch of racist comments on stories about native communities.

CBC moderates comments on news stories, but they’re fairly liberal about it, leaving in many which come close to the line.

Also of note here is that CBC outsources comment moderation to an outfit called ICUC, which moderates many Canadian media websites. It’s unclear if they let the comments through or if it was done by CBC staff, but (The Globe says ICUC does handle moderation services.) This underscores the fact that those moderating comments need to have very good training in laws concerning libel and hate speech.

UPDATE: The Globe and Mail explores the issue, with some examples of offending comments. CBC News also covers it, with quotes from management saying they’re taking a look at the issue, and there’s a post at Inside the CBC as well.

CBC union approves contract

A new contract (PDF) between the CBC and the Canadian Media Guild (which represents its employees outside Quebec and Moncton) has been approved by 93% of members. It runs until March 31, 2014. Inside the CBC has a list of the details.

The mood in the negotiation of this contract was a huge departure from the previous one, which was negotiated after the CBC locked out its employees in 2005. They were out almost two months before they approved a contract to bring them back to work.

The other union, the Syndicat des Communications de Radio-Canada, has a contract that expires on March 29. They are currently in negotiations, though first they are dealing with unsettled grievances based on their current contract.

It’s time to add freelancers to media union contracts

In a half-hour panel discussion with Radio-Canada’s Christiane Charette on Wednesday, some of the most respected minds in Quebec media analysis discussed the lockout at the Journal de Montréal and the debate over whether freelance columnists like Richard Martineau, Stéphane Gendron and Joseph Facal should continue writing their columns.

One comment (there were a bunch of guys there and it’s hard to distinguish them by voice alone) was that unions and freelancers need to come together and not see each other as the enemy. One of the arguments Martineau and others use for continuing to write is that the union does nothing for them, they wouldn’t get strike pay nor would the union intervene if they were suddenly fired.

Now, Martineau is a world-class douchebag. He’s a product of the Quebecor Media empire, with a column in the Journal, a blog at Canoë and a show on LCN. He’s paid to be a blowhard and scream fake outrage at everything while being politically incorrect for its own sake. (This is a stark contrast to his work at Les Francs-Tireurs, which I actually like because there he asks people questions and listens to their answers.) He holds quite a bit of influence and wouldn’t be on the street if he stood with the locked-out journalists. He’s refusing to stop on principle, and to continue being a douchebag.

But he’s right. The union does nothing for him. It does nothing for any freelancer. And neither do most unions.

That needs to change.

Freelance isn’t free

Way back when, before my time, the idea of a freelance columnist was a rarity. Really, it seems like such a contradiction in terms: a columnist is relied upon to have a regular presence in a newspaper, whereas a freelancer is a one-time contributor who’s being given a few bucks for an article.

But freelancing has become such a useful tool for media companies: You can fire freelancers whenever you want, there’s an almost endless supply of them, they don’t take vacations, and they’ll sign just about any contract you put in front of their faces. When taking total cost into account, it’s much cheaper and more flexible to get a freelancer than a full-time or part-time employee.

And so we enter the age of the freelance columnist. Some are that way by choice, because they want the freedom to work for other organizations, or to syndicate their content. Some are former columnist-employees who have taken buyouts but decided to continue their columns under a different contractual relationship. And some are just people who have real day jobs in other industries and don’t want to become full-time journalists.

Along with these vedettes, though, are the freelancers who aren’t that way by choice. Those aspiring young journalists whose souls haven’t yet been crushed. The ones who sign overly abusive contracts, work for peanuts and beg for more. With such a compacted media landscape, and so few corporations in charge of so much media, they have no choice but to accept whatever abuse is thrown at them in order to realize their dream of being a journalist.

But it doesn’t have to be that way.

CBC provides an example

Take a look at the contract (which is about to expire) between the CBC and the Canadian Media Guild (PDF), which represents all employees outside of Quebec and Moncton, N.B. (which are represented by another union). The deal was worked out after the 2005 lockout, and speaks quite a bit about contract and freelance work. Specifically:

  • It sets minimum wage rates for specific types of original freelance work, and requires additional remuneration for additional use of the work
  • It provides certain minimum rights (copyright, moral rights) for freelance work
  • It includes a provision which spells out that related expenses are paid by the employer
  • It bans working “on spec”, in which work is done before it is sold, and provides for a minimum “kill fee”, for work that’s approved but then never used.
  • It bans employees working freelance gigs on the side and requires that such work be paid at overtime rates
  • Finally, it states that the freelancer is (for the limited purposes of the contract) a member of the union (the union even has a freelance chapter and a guide for freelancers), and must pay dues from the freelance pay.

The standardized contract is probably the most important part of this. The company can’t go around and start demanding more rights of powerless freelancers without first getting it approved by the more powerful union. It’s part of the reason why the Periodical Writers Association of Canada supported the union in the lockout.

It’s not perfect, and it’s been criticized as not doing enough, but it’s much more than most media union contracts have to give rights to freelancers.

And by protecting freelancers, the union makes it less attractive for employers to use them instead of salaried employees to save money. Instead, freelancers are used where they are supposed to: For occasional work that can’t be done by regular employees.

While regular employees aren’t exactly swimming in cash at the CBC, freelancers at least are not overly exploited (so-called “casuals” are another problem entirely, and that’s another post).

Wishful thinking

Of course, this is the worst time for media unions to start demanding sweeping new rights. A union in negotiation going to the employer and trying to set a standardized contract for freelancers would quickly get laughed out of the room. The time to create a common front between freelancers and employees was years or even decades ago, and it’s not coming back anytime soon.

And so Martineau is right. Sadly. He’s not turning the other cheek, and he’s siding with the employer in a dispute with the employees, making it easier to continue putting out the newspaper and try to break the union. He’s being a douchebag, but he has every right to be.

If the union had focused more on bringing freelancers into the fold and less on protecting their short work week and inflating their salaries, they might not be in this boat now.

$662.50 for cops to tell you who they tasered

Every year, the Canadian Newspaper Association coordinates a “freedom of information audit” by getting its members to anonymously issue standard freedom-of-information requests to local government agencies and report the results.

Journalists employ FOI requests on a regular basis (and usually slap an “EXCLUSIVE” label on whatever juicy stuff the government agency has helpfully compiled for them). The difference here is that the audit’s test pretend to be from average citizens, who may be less (or more) likely to get information from the government in line with the law.

The fourth annual audit, which was featured in an article in The Gazette on Saturday and the Journal on Sunday, focuses, naturally, on all the ones that caused problems instead of the ones that were answered quickly and painlessly. Among the main highlights is the CBC’s refusal to give information on the salaries of its  top employees.

The audit ranks individual cities, provinces and federal institutions. The City of Saskatoon and the Province of Saskatchewan had the highest marks, while the lowest, an F, went to Quebec City. Montreal and Quebec were in the middle.

The Gazette describes Montreal’s performance as mediocre, with none of the requests being released in full without fee. Two of them the City said there were no records to offer. One of them was denied in full. The remaining two cases (one for the city and the other Montreal Police) requested fees for the information. The police wanted $662.50 to compile reports of incidents involving Tasers.

Yeah, we get it, Being Erica is set in Toronto

Being Erica

I just watched the premiere of CBC’s Being Erica, a show I was hopeful about a few weeks ago because of stuff it produced that it turns out has nothing to do with the show.

I was worried that this would turn into another amateur-produced series with cliché-crammed scripts that scream “this is a Canadian-produced show that wouldn’t survive 10 seconds south of the border”.

After the first episode, it’s too early to tell either way whether the show is worth watching. There’s plenty of cliché in it (rain starts pouring instantaneously when her date totally disses her). But there’s just enough nudity insanity later on to make up for it… I think.

I’ll let you know when I form an opinion. Until then you can watch it and form your own.

One thing that does annoy me (and, I imagine, most of the country) is the constant unnecessary references to Toronto. The high-school setting is set in 1992 (and makes a joke about a home computer that is at least a decade older than that), and references to the Blue Jays winning the World Series are inserted everywhere. The actual printed word “Toronto” appears at least four times in the 45-minute episode by my count. Even Sex and the City doesn’t reference its home city as often.

I’m starting to wonder if the city doesn’t have some product placement contract with the series somewhere, or if the Torontonians behind CBC television programming are really that obsessed with name-dropping their home town.

UPDATE: The premiere’s ratings were good or awful, depending on who you ask, but it’s hard to judge because the World Junior Hockey Championship on TSN sucked away most Canadian viewers. Nevertheless, critics seem to like it.

Inside the CBC has a post about Being Erica’s social media strategy (which will no doubt be analyzed to death on every Canadian social media blog). It includes the blog and YouTube videos I raved about earlier, as well as a fake Facebook profile (isn’t that a no-no on Facebook?).

UPDATE (Jan. 16): I just watched Episode 2, which apparently tried to make up for all the Torontoing of the pilot by mentioning Montreal seven too many times, and name-dropping some other towns too (Etobicoke?). Is the CanCon Committee paying them for every mention of Canadiana?

CBC’s Being Erica almost sounds good

The CBC, apparently excited by the fact that its show about a neurotic 30-something single white brunette consistently comes in dead last in the ratings with a pathetic 300,000 viewers (about a third of what Air Farce brought in on a regular basis), it’s developing a new show about a neurotic 30-something single white brunette called Being Erica (heavy Flash/automatic video play warning), which premieres Jan. 5.

The CBC’s description of the show is somewhat lacking, but it seems to have something to do with a woman being sent back in time by her therapist to fix all of the things she did wrong in high school and make her life better. Or something. It’s unclear if this is supposed to be really happening in some sci-fi way or if this is just in her mind. Whatever, I’m sure CBC will find some way to make it suck.

What piqued my interest though is this blog they’ve setup to drum up interest for the show (via TV, eh?). It features one-minute video blogs of Erica in her cubicle at work, ranting about this crazy coworker she has who leaves passive-agressive post-its everywhere. It’s like she works in The Office, only she actually has a pulse and doesn’t use awkward silences for conversation.

I actually like the videos. Enough that I almost wish the CBC would ditch the TV show entirely and focus their efforts on this instead. (Imagine if they started really thinking outside the 30-minute-sitcom box, the things they could accomplish.) I’m not sure if it’s just how well Erin Karpluk delivers the rants, or if it’s the writing behind them, but I’m entertained in a way I haven’t been by the CBC in quite a while.

The buzz (which can’t entirely be trusted, since it thinks Sophie was a hit) suggests that the show is very entertaining. More tellingly, it’s also been sold already to ABC’s Soapnet and BBC Worldwide.

That might be enough for me to try to remember where CBC is on my TV dial.

CBC Ombudsman clears reporter Erickson

The CBC’s Ombudsman released his report on Friday concerning Krista Erickson, a reporter who was accused of “planting” questions with the opposition to use during Question Period in the House of Commons. The Conservative Party found out about this and complained to the CBC, and CBC management disciplined her by deciding to transfer her from Ottawa to Toronto.

Erickson successfully fought the disciplinary measure and had it reversed in a mediated settlement in June. She has resumed reporting from Ottawa (she never was transferred), and has already filed some political pieces.

The report from Vince Carlin largely clears Erickson of intentional wrongdoing, and places blame on the CBC for having an inexperienced reporter assigned to Parliament Hill.

Among the specific points in the report (PDF):

  • The CBC does not have a direct written policy concerning this type of journalistic activity (prompting politicians to ask questions during Question Period, or feeding them information that could embarrass their opposition). The Ottawa bureau did, however, have an unwritten rule that this should be avoided. Carlin blames himself partially for not putting that rule in writing back when he was running the bureau and the CBC drafted its journalistic guidelines. He also notes that the Globe and Mail has a direct, written policy prohibiting this.
  • Before it was banned, this type of activity was commonplace. Carlin also hints that other networks may still engage in this practice, though that has no bearing on CBC policy.
  • Erickson is a good reporter and her motivation was journalistic zeal, not partisan strategy. No one has accused her of being inaccurate in her stories.
  • Beat reporters and their subjects have a “symbiotic” relationship which is necessarily informal. A “give and take” of information is normal in this relationship and helps journalists in their job.
  • Erickson joined the Ottawa bureau in 2006 having very little political reporting experience. Normally reporters assigned to Parliament Hill have experience covering local or provincial politics, where the subtleties of journalism ethics in dealing with politicians is learned.
  • Erickson came forward to her superiors when other journalists suggested that her providing direct questions to the opposition might have been unethical.

In short, Erickson did not violate policy, but she did cross the line. But she didn’t know she crossed the line, and that’s the CBC’s fault for not training her enough.

Erickson, who alerted me to the judgment via email, wouldn’t comment on her reaction to the report, on whether she agreed that this kind of thing should be unethical and whether she agreed that she was unqualified for a job on Parliament Hill. She referred questions to the Canadian Media Guild (the CBC’s union), which said it was “satisfied with the report”.

The Ombudsman’s report is clear, honest and makes a lot of sense (in fact, it sounds a lot like what I wrote in January). Little of it is surprising (except perhaps the part where this exact issue was discussed and decided upon by both the CBC and Globe long ago), and it makes clear that while Erickson made a mistake, her intentions were honourable.

Political activists will, of course, view the report through the filter of their partisanship, which will tell them before they read the report whether they approve or disapprove of it. But it’s hard to argue with the points made in it. And other journalists should take note of those points, to avoid making the same mistakes in the future.

UPDATE (Dec. 9): The National Post’s Jonathan Kay posts thoughts about this as well, calling it a “quasi-exoneration.”

CBC is in the tinkering mood again

Someone at CBC has been doing “market research” again, which means a few good ideas and a lot of really bad ones (The Tea Makers has some more details with the usual marketing and managingese):

  • Replacing “Saturday Report” and “Sunday Report” with “The National”: Good. It’s your evening news show, why should it have different names on different days? Sure, it doesn’t have The Mans, but that’s not the end all and be all of CBC Television
  • Rebranding CBC Newsworld: Bad. Anyone who hasn’t heard of Newsworld either doesn’t have cable or doesn’t use it to get news. Neither of these things will change with a new name.
  • Putting L-shape on-screen graphics on CBC Newsworld: Bad. I mean, there is some room for improvement in the graphics department, but using CP24 as a guide is a bad way to start, and the idea of putting a bunch of graphics on screen like weather reports and news crawlers (does anyone read those things?) will just make it look like CTV Newsnet, in a bad way.
  • De-formalizing The National: To make it more like The Hour? Gonna have Mansbridge stop wearing ties and give the news while breakdancing? I doubt people ignore this program because of its formality.
  • Reporting rumours: You’re kidding me, right? Quoting directly from the Globe: “Newsworld will not necessarily wait for the definitive word on a story before beginning to report.” If that’s true, it means Newsworld’s journalism standards have taken a major hit.
  • 10-minute The National podcast by 6pm: Good. Probably will have a limited audience, but so long as the resources put into it are limited, it makes sense.
  • More transparency in news reporting: Absolutely. Journalists (and more importantly their managers) need to get out of the mindset that they should hide where they get their ideas from. Yeah, it sucks when you get scooped. Live with it. Trying to deceive your public will only backfire on you.
  • Merging local news with The National: This one wasn’t explained very well, but seemed to involve having a local anchor take over at the end of the show and give some local news. It sounds good in theory, but it also sounds a lot like the CBC News Now or whatever that 6pm project was called that had Ian Hanomansing doing fake handoffs to local news anchors.
  • Renaming CBC Radio News as CBC Audio News: Stupid.
  • More foreign correspondents: CBC’s getting second thoughts since they don’t have someone stationed in India. But they also just fired a bunch of foreign correspondents. So this probably won’t happen, even though it should.
  • More exciting language: Bad. Anchors will be encouraged to keep viewers hooked using CNN-style marketing hype, always saying they’re covering an issue and more information is coming. I’m always surprised when news organizations believe that inserting marketing language into editorial content is OK when all you’re hyping is yourself
  • Online-first policy for breaking news: Good. Holding stories so broadcast can get first crack at them is just asking for someone to scoop you on it. Neither medium should wait for the other.
  • Extending afternoon local radio: Great. It always amazed me that CBC Radio One’s local office essentially shut down at 6pm and that even the weather reports aired after that were pre-recorded. The new plan would have 6:30 and 7pm local newscasts.
  • Live afternoon TV news breaks: Why not? The private networks do it. If your choice during a commercial break is between an in-house commercial pulled from a drawer and a live news update with a local anchor, go for the latter.

Quebecor source of CBC ATI requests, CP says

Canadian Press has put two and two together and concluded that the single source for all those access-to-information requests the CBC has been complaining about is Quebecor (the Journal and TVA).

On one hand, I’m glad it’s news media and not a politician making all these requests. On the other hand, the CBC has a point that Quebecor is abusing this right to get a strategic advantage on a competitor (and without TQS anymore, their only TV competitor).