Category Archives: My articles

| My articles

Bouchard-Taylor love wasting paper (literally)

So as I was taking a short break from doing my job yesterday, I downloaded this report that everyone’s talking about, in its original French. I expected a long report taking up far more paper than is necessary, and I wasn’t disappointed.

But I noticed something on one of the pages of the report:

I thought that was funny because the report had so many blank pages in it, to serve as bookends for the title pages. I did a quick count of the blank pages and mentioned to my boss that of the 310 pages in the report, 34 were entirely blank (not a single dot of ink).

She asked me to give her a couple of paragraphs saying that, and it turned into the shortest article I’ve ever written, in today’s paper. (It was a bit longer than that to begin with, but it was cut down for space, and also because it went on a bit too long, by a ruthless copy editor who ironically turned out to be myself).

Admittedly, both the environmental policies and the blank pages are common practice in government reports. The Johnson Commission report (PDF) has a similar notice (though it actually calculates how much of the planet you’re saving), and also has blank pages (though not as many).

Without the blank pages and title pages (including pages that repeat the title page or just include photos of the commission chairs, but not including the environmental/copyright notice above which is on an otherwise blank page), the Bouchard-Taylor report would have 60 fewer pages, for a 19% reduction in paper use.

Wouldn’t that have been better for the environment?

| My articles

Myanmar 101

This week’s Bluffer’s Guide is by yours truly, about the crisis in Myanmar following Cyclone Nargis.

I was actually responsible for the entire Seven Days page this week, replacing the vacationing Peter Cooney. So I ended up filing the story to myself (literally, in that I emailed it to my work address from home).

For those who don’t subscribe to the paper, Seven Days also includes a summary of headlines from the week, quotes from each day, editorial cartoons from papers around the world (this week it’s all about Myanmar’s reluctance to accept aid and its decision to keep on with a constitutional referendum to give its governing junta more power) and a few items from this week in history (it was 15 years ago this week, for example, that the Expos retired their first jersey, No. 10 Rusty Staub)

No online link for the bluffer’s guide, so I’ve included it below:

So, what happened? On May 2, Cyclone Nargis made landfall in Myanmar, and became the deadliest natural disaster in the country’s history, killing tens of thousands. International relief efforts have been stymied by the government’s reluctance to issue visas.

Wait, wasn’t that Burma? Yeah, it’s confusing. In 1989, the military junta unilaterally changed the English version of the country’s official name from Burma to Myanmar. Democracy activists reject the legitimacy of that decision and continue to use the name Burma, along with countries such as the United States and Canada. The United Nations, however, recognizes Myanmar.

So how bad was this cyclone? Bad. The storm grew in the Bay of Bengal during the last week of April. It then began weakening, before rapidly intensifying the day before it hit the coast. By that point, it had reached peak wind speeds of 215 kilometres per hour, the equivalent of a Category 3 or Category 4 hurricane.

What’s the death toll? Nobody knows for sure. The UN confirmed 38,000 deaths, while the Red Cross says the number could be anywhere from 60,000 to 130,000. The official government figure is 130,000 dead or missing. It is probably the deadliest cyclone since a 1991 storm hit Bangladesh, killing 138,000 people.

What’s being done to help? Western governments and the United Nations have begun relief efforts, but report frustration that the Myanmar government is being slow to grant visas into the country.

How are neighbouring countries responding? Indonesia, Malaysia and Thailand, countries hardest hit by the 2004 Indian Ocean earthquake (and receiving no assistance from Myanmar) offered millions of dollars worth of money, food and medicine. India, which still has close ties to Myanmar, has led efforts with 140 tonnes of materials.

What is Canada doing? The federal government has promised $2 million in relief aid, including 2,000 shelter kits that left Canada on Wednesday and are being handed off to the International Red Cross in Thailand.

Why is Myanmar resisting aid? Because it makes them look bad. Myanmar has been a military dictatorship ever since a coup d’état in 1962. Free elections in 1990 resulted in a landslide victory for democracy activist Aung San Suu Kyi, but the results were ignored by the government which refused to step down. Opposition political parties are banned, the Internet is strictly regulated, the media (what little of it is not run by the government) is thoroughly censored and prisons are filled with political prisoners.

Is anything getting in? Yes. Though the government accepted money and supplies from other countries (which it would then proudly hand out to its citizens to improve its image), foreign aid workers would embarrass the military junta, and are being resisted to an extent the UN World Food Programme called “unprecedented” in modern history. The first U.S. military relief plane was only allowed to land in the country 10 days after the disaster.

How will this affect the food crisis? It doesn’t look good. Myanmar is a fertile source of rice, and the cyclone hit at a critical time. Farmers lost 149,000 water buffaloes, which won’t be replaced before the critical plowing season. Aid groups are trying to replace them with Chinese-built machines, but time is running out. Farmers also need tonnes of rice seeds after the ones they had just planted were washed away. If the harvest isn’t saved, a famine might dramatically increase the number of casualties.

Bad timing: Only 10 days after the disaster in Myanmar, a major earthquake in neighbouring China (magnitude 7.9) caused a catastrophe on a similarly devastating scale. The earthquake has affected relief efforts in the region, which must now split between helping both areas.

Worse timing: In the aftermath of the disaster, the Myanmar government decided to proceed with a controversial constitutional referendum, delaying the vote only in the worst affected areas until May 24. The new constitution, which the government said was approved by over 90 per cent of voters and a 99 per cent turnout, reserves parliamentary seats for military officers and restricts who can run for president.

Open-ended discussion question: How would this diaster have affected Myanmar if the country had a free and democratic government and a healthy economy like its neighbours?

| Blogosphere, My articles

I’m a lover not a hater

My latest local blog profile is Angry French Guy (Somewhat ironic since his latest post totally disses me. The profile was written weeks ago and has been sitting in the can while this whole .qc craziness erupted)

Angry French Guy, aka Georges Boulanger, is a francophone who is trying to explain the perspective of francophones to us anglos.

“Driving a truck is not a healthy lifestyle,” he says. “Getting angry about the reasonable accommodation debate, Jan Wong and other nonsense from home while listening to my satellite radio was putting my life in danger.”

And for that, he’s gotten grief from both sides of the divide, with some fellow francos calling him a traitor:

His response: “Fighting off Barbara Kay on one side and now these clowns on the other. I must be doing something right.”

Anger really is the great motivator.

| My articles

That whole Zimbabwe thing

Today’s paper features a Bluffer’s Guide by yours truly on the political situation in Zimbabwe. A full week after the vote, presidential election results have yet to be released. Unofficial tallies though put opposition leader Morgan Tsvangirai in the lead with just under half the votes. If Tsvangirai defeats president Robert Mugabe in a runoff (required when no candidate gets more than 50 per cent of the vote), it would be Mugabe’s first election defeat since taking office 28 years ago.

Something to think about as I’ll spend the equivalent of 500 million Zimbabwean dollars tonight on a fast-food dinner.

| Business, My articles, Opinion, Technology

Don’t pay contributors (but don’t treat them like crap either)

In today’s Business Observer section, I have an article about whether or not companies setting up user-generated websites should consider paying those users for their content.

Revver tried it (paying users $1 million in its first year), but the overwhelming reach of YouTube has greatly limited their success. People who post videos to Revver have to also post them to YouTube or find someone else doing it for them.

And, of course, there’s Capazoo, whose business model involved having its users “tip” each other and getting a cut of that pie. This week, they appear to have died a horrible, horrible death, though it seems to have been more about bad management than a bad business idea.

I spoke to Evan Prodromou, who wrote an essay last July about the problems inherent with paying wiki contributors. The arguments hold true for video-sharing sites, blogs and just about anything where users are expected to work to give your site value.

His conclusion is that “it just doesn’t make a lot of sense” that websites pay for users, because payment makes it seem like work. Instead, they should focus on building communities, where work is valued in a non-monetary sense, and more importantly where the contributions provide value to the users themselves. YouTube allows you to share videos and give them a global reach. Same with Flickr on the photo side. These are user-generated websites, but they’re seen primarily as free services to users.

Many clueless latecomers to the user content game (and especially many media organizations) have been trying to push user participation to the point where they’re beating us over the head with it. Newspapers cut and paste uninteresting, anonymous comments from their message boards. TV weather presenters introduce photos of snow (and dogs in snow) taken by viewers. They all plead with you to share your news tips so they can get the exclusive (and not credit you for it) — provided that news tip doesn’t require too much investigation, of course.

When you try to share your family photos or stories about grandma, shocked that such dreck actually gets published/broadcast, you’re met with 1,000-word user agreements that state IN ALL CAPS that you give up all rights to your content including moral rights and (effectively) copyright, and they can do whatever they want with it without asking you or paying you a dime, even if it has nothing to do with the reason you submitted it. Oh yeah, and it also gives them the right to seize your home, take your dog and copy everything from your hard drive. Didn’t you read that part?

The result is that we get a lot of fluff, but very little useful information. Uninformed opinion, but little news. In other words, a whole lot of junk.

As a freelancer, I’m tempted to say that paying people is the answer. Forget this user-generated crap and get real journalists, photographers, videographers and writers to give you quality news and information. But that plea would fall on deaf ears of money-crunching media executives who see Web 2.0 as a magic ticket to free labour.

One of the lessons that should probably be taken away from this is that in order to get good content from your users, you have to respect them and at least not seem to be evil. They have to feel like they’re doing something valuable that’s worth their time (paid or not). Right now, getting your picture in the paper or on TV is still a pretty big reward for those seeking their 15 minutes. But if nobody reads that paper or watches that TV station because they don’t have quality content, will that continue?

As the article mentions, there are some coming out on the pro-payment bandwagon. Jason Calacanis says that top contributors (that 1-2% who represent the majority of content) are providing much more value to these websites than they’re taking back, and it makes sense to pay them if only to keep them loyal.

Even Wikimedia (which runs Wikipedia and related sites) is paying contributors for the first time with its Philip Greenspun Illustration Project. It’s an exceptional case, with money donated for a very specific purpose. But it represents a step toward paying users for their work.

Prodromou himself agrees that some work should probably be paid for. Administrative work, editing and other non-sexy contributions probably wouldn’t get done otherwise. It makes sense to have a small staff of employees to concentrate on that work. At the same time, web projects must be careful about not instilling a sense of resentment among its non-paid users. It’s a fine line to travel.

But what do you think? Does paying users cheapen what they contribute? Should only extreme superusers get paid for what they do? Or should the economy be allowed to give a monetary value to even the smallest contribution, even though for most people payment would be orders of magnitude less than what we would consider a minimum wage?

(Side note: This article sets a new record for the delay between filing and publication. I completed the article in November, and it sat on the shelf while the Business Observer section was being planned. Since it wasn’t particularly timely, it stayed there until just this week.)

| My articles, Technology

Facebook watches you poop

Facebook

This morning’s paper features a big story by yours truly on the issue of privacy on Facebook.

Specifically, it talks about Montrealer Steven Mansour, who last summer found out that in order to delete his Facebook account he would have to first delete every wall post, comment, photo, note, everything he had ever done since he first registered his account. One at a time. It took him 2,504 steps. He’s not crazy about having to go through all that effort.

The same issue annoyed UK blogger Alan Burlison and others, but Facebook wouldn’t budge until the New York Times took it up last month. That led to the company proclaiming it would be easier, without making clear exactly what it was changing about the process.

Currently, on Facebook, you can “deactivate” accounts, which makes them inaccessible (though reports of fragments being left behind are common). But deleting them completely requires an outside-the-box email exchange with Facebook staff.

Not unexpectedly, Facebook didn’t respond to my request for a clarification about their policy.

Neither did Canada’s Privacy Commissioner’s Office, when I asked whether it had received a complaint from Mansour and/or were investigating Facebook. The office’s PR contact got back to me finally, and says he’s looking into whether there are any investigations concerning Facebook.

Mansour has a roundup on his blog of reaction to his story and other Facebook privacy issues. Only some involve conspiracy theories about links to the CIA and stuff.

The article also touches on TRUSTe, an organization that counts Facebook as a member and seems to do nothing to rein them in; Facebook’s draconian terms of use; and what Mansour thinks needs to be done to safeguard privacy rights online.

| Fun, Montreal, My articles

The underground city scavenger hunt

Underground City scavenger hunt participants

I have to admit, part of me totally expected last weekend’s underground city scavenger hunt to be a complete dud. It’s happened before with these organized-on-Facebook just-for-fun events. Facebook had 35 people attending, but those numbers are always hyperinflated due to the way Facebook works.

As it turns out, there were 39 participants, and that was way more than was needed to have fun.

For my article in today’s Gazette, I spoke to organizer Robin Friedman while boyfriend-and-co-organizer Jody McIntyre was registering people. I then followed a team through the two-hour hunt.

Photos, the list and more after the jump below.

Continue reading →

| Business, My articles

Getting biblical about spam

As promised, today’s article in Business Observer discusses brick-and-mortar companies who violate email netiquette and send unsolicited marketing emails to people. It’s based on three companies I talked about in my “not above outright spam” series:

  • Kanuk (which is still sending me such emails)
  • Rogers (my wireless provider, who seem to think being a customer is carte blanche for spamming)
  • CIBC

In all three cases, I can only theorize about why my email was added to these marketing lists, because not one of them responded to repeated requests for an explanation, the first as a regular spam victim, the second as a reporter researching a story. CIBC’s media relations guy asked for more information about the email, but I never heard from them or their email services provider Komunik again.

A fourth company, Chapters/Indigo, was left out because (a) the article was already way too long, (b) they responded to my request and investigated promptly, and (c) their investigation determined that my mother signed up for an account there two years ago. Here’s what it would have looked like:

Company: Indigo Books and Music
Date: Sept. 24, 2007
What they were selling: Book bargains
Email service provider: ThinData

Indigo’s email followed what has apparently become an industry standard of having people fill out web forms before they can unsubscribe from email lists. And like other companies, it assumed I have an account and wouldn’t let me unsubscribe unless I logged in. But Indigo responded promptly to my initial complaint with a thorough investigation.

Well, actually ThinData found a blog post I wrote with the complaint and then alerted the company. Within two days I had a response from Indigo’s customer service director explaining that someone else (my mother) had used the address to set up an account in 2005, and they have “only recently been reaching out to our past customers.” He unsubscribed me from the list and apologized for problems I had unsubscribing. Both Indigo and ThinData provided copies of extensive privacy and anti-spam policies.

The original message violated some best practices for email marketing that ThinData swears by, such as providing a simple one-click way to unsubscribe. Nevertheless, the provider accepted the response from Indigo and said they “consider this matter resolved.”

That last part sort of irked me. Despite promises that they’re 100% against spam, these companies seem to defer to their clients when it comes to actually determining whether policies are being followed. Explanations are accepted at face value and no independent investigations are done.

The article also includes some suggested best practices for commercial email marketers, compiled from industry sources and the Canadian Task Force on Spam. Hopefully some companies will be a bit more strict about conforming to them.

I’ll let you know if any of these companies decide to respond now that the article is out. In the meantime, do you have any spam gripes about companies that should know better?

| Blogosphere, Montreal, My articles

TWIM: Mitsou-inspired cultural blogging

My latest blog profile is the relatively new Comme les Chinois, by Spacing Montreal contributor Cedric Sam. It talks about Chinatown, the local Chinese community, profiles local Chinese people, and basically talks about everything that relates to being Chinese in Montreal.

The blog’s name comes from Les Chinois, a 1988 pop single by Quebec singer Mitsou, the lyrics of which suggest Chinese people treat their lovers well. On his blog, Sam took a lyric from that song, “regarde les chinois” literally, and one of its regular features is interviews members of Montreal’s Chinese community.

UPDATE: Kate blogs about Spacing’s blogging about my article about Cedric’s blog. So I figured I’d blog that.

| Business, Montreal, My articles

TWIM: Are speeding tickets a government conspiracy?

This week’s Justify Your Existence is Alfredo Munoz of S.O.S. Ticket. You’ll recall earlier this month there was some dust kicked up at a new service from this ticket-fighting brigade setup by a former police officer. That service alerts drivers to radar speed traps, so they can slow down and not get a ticket.

The article (which Kate thinks has an editorializing headline but I think is a legitimate question, even though I didn’t write it) is cut off online. Here’s the missing text:

Alerts are given to drivers by text message on their cellphones. Doesn’t that encourage dangerous cellphone use while driving?

We can walk and chew gum at the same time. It takes a second to read, and you can hold the cellphone in front of you as you read it, to keep your eyes on the road. It doesn’t worry me. We’ve studied this. Ads on the side of the road or drinking a coffee are more of a distraction than a text message.

I talked with Munoz last week in the small company’s log-cabin-like offices in Old Montreal, around the corner from the municipal courthouse. He sat me down on his expensive-looking leather couch and we talked for a while about the ethics of his service and tickets in general.

Munoz, a young technically-proficient businessman, not only didn’t agree that what he was doing was morally questionable. He feels he’s helping society through this service:

  • It keeps the idea of speed traps in drivers’ heads, so they’re conscious that they need to slow down
  • Because it relies on members reporting speed traps, it’s not 100% and won’t encourage people to drive faster because they can never be sure a cop isn’t there
  • Everyone speeds anyway. It isn’t less safe
  • Speeding tickets don’t make highways safer, they just bring in more money to the police
  • Dangerous driving is caused by 16-18-year-olds who are taught about signage and the highway code but not how to drive safely or keep a car under control in an emergency

Munoz sees S.O.S. Ticket as the only true force representing regular car drivers. He philosophizes that nobody has ever changed the world by being liked by everyone.

Whether he does more good than harm is something for you to decide.

| In the news, Montreal, My articles, Public transit

TWIM: Kenya and bus schedules

This week’s Bluffer’s Guide concerns the unstable political situation in Kenya, which has already claimed hundreds of lives in a country that was supposed to be one of Africa’s democratic leaders. Worth taking a look in case you feel bad knowing more about the status of Jamie Lynn Spears’s pregnancy than about the difference between Kenya and Rwanda. For more, check out the excellent special sections from The Guardian and BBC News.

This week’s Justify Your Existence concerns the STM’s bus service improvements I mentioned a week and a half ago. Asked why three buses (18 Beaubien, 24 Sherbrooke and 121 Sauvé/Côte-Vertu) had reductions in service (primarily on the weekend) when they were announcing service improvements, the response was that these are normal seasonal variations in service for these lines. The STM changes schedules four times a year, and compared to the winter schedule of January-March 2007, there are no reductions in service:

At each schedule change, we look at the weekend offering, and we adjust based on customer demand. The 24 line, for example, mostly serves business workers, so fewer people take it during the weekend. There will be about 14 hours less service on the weekend for those three lines, but we’re adding over 115 hours of service to those lines during the week.

| Media, My articles, Video

Should letters to the editor be paid for?

Thursday’s Gazette features some letters to the business editor responding to last week’s inaugural Business Observer section, and particularly my opinion piece about independent video producers being exploited by big media.

One of those letters asks an interesting question (which I jokingly alluded to last week): Should letter writers be paid for their opinions?

You are asking us for our opinion on using Web content with no payment to the producer. Well, how about you guys at the Gazette? Why don’t you pay the author when you publish his opinion, or even a letter to the editor? Writing something for publication doesn’t exactly take only a few minutes of his time. An opinion piece, or letter to the editor can take the author hours of his time.

So let’s be upright about this. When The Gazette (or any publication) publishes anything, there should be automatic payment for the author.

Martin Plant, Montreal

At some point, we have to have a discussion as a society over what line exists between freelance journalism (which should be paid for) and reader interaction (which shouldn’t).

| Blogosphere, My articles

TWIM: Ron Paul and other things sketchy

This week’s Justify Your Existence is Jacques Grondin, a member of the Montreal Ron Paul Meetup Group. Despite being a Canadian citizen, and not an American one, he’s campaigning for Paul here in Montreal, trying to raise his profile among American expatriates and Canadians who will be affected by this presidential race.

Montreal isn’t part of the U.S. Why campaign here?

Grondin: It’s a dilemma. Most of the people we talk to are Canadians and not Americans. But there are plenty of Americans in Montreal, plenty of tourists. Pierre Trudeau was very popular in the U.S. John F. Kennedy was popular in Canada and around the world. Paul fits into that class.

You’re Canadian. Why not get involved in Canadian politics, instead?

Grondin: There is no Ron Paul in Canada. The closest thing you’ll find is the Canadian Action Party, and I’m a member of that, as well. But getting into the White House is a bigger goal.

Also this week is a short profile of Matthew Forsythe’s blog at comingupforair.net. He’s an accomplished illustrator who likes to make sketches of the world around him. (He’s already put out the welcome mat for readers.)