Category Archives: Opinion

Journal discovers fast food is greasy

The Journal de Montréal loves to manufacture controversy to sell papers. It’s what they do best. Sometimes it works, and leads to government action political grand-standing.

Other times, it just leaves you shaking your head.

Today, I was handed a Journal free outside the metro station. On its cover (while everyone else was talking about this silly Kosovo thing), a special EXCLUSIVE report about fast food.

It seems the Journal had “grand chef” Thierry Daraize (actually, he’s more of a chef-turned-food-columnist, for newspapers including the Journal, which makes me wonder why he didn’t write the stories himself), and had him apply UNDER COVER to work at fast food restaurants like McDonald’s, Burger King, and KFC.

His conclusions:

  • The restaurants’ policies emphasize speed over quality of food
  • Fast food is prepared in advance and kept warm for hours at a time
  • Fast food is greasy
  • Burgers are not prepared carefully — ingredients are just slapped onto the bun
  • Food ingredients come pre-cut so employees don’t waste time chopping veggies
  • Soft drinks are dispensed through a machine that combines a concentrated syrup with carbonated water — and those drinks are watered down

That’s it. No rats, secret poisons, spitting into the burgers, crimes against humanity. Nothing but a bunch of tidbits that any idiot who’s worked in the industry already knows.

And yet the Journal devoted their first four pages this morning, plus the cover, to this non-story. And they’ll be continuing the series for two more days. Somehow I doubt his findings will suddenly become more interesting.

The Journal doesn’t have a monopoly on overblown giant features that waste journalistic resources stating the obvious, or talk about insanely uninteresting things, for days on end (*cough*). But they seem to have turned it into an art.

The McKibbin’s kinda-non-story

I should give fair play to Jamie Orchard. My last post about her blog was unflattering. But her latest post, about the whole McKibbin’s language-police debacle, is much more interesting:

The OLF insists that all the owner has to do is write back and explain that the signs are artifacts. In fact, when the OLF saw our TV footage of the signs, they said right away the case could be solved easily – here’s the quote from Gerald Paquette:

There are many Irish pubs in Quebec that have these kinds of artifacts and they have all asked for an exception.”

We told this to the owner of the pub on Thursday, and he seemed relieved. But then, on Friday, the co-owner of the pub was on talk radio insisting that he would have to go to court to fight this, making a big show of inviting the premier to his pub to look at the signs, insisting he would refuse to pay the fine. He was getting all the sympathy in the world from the host, from the callers, from everyone, and never once did he mention it could all be solved with a simple letter.

I like this post (especially compared to the previous one) for two reasons:

  1. It’s a simple, rational, thought-out opinion rather than an uninformed reactionary “stupid OLF” rant
  2. It brings some new information to the table (Global’s conversation with the bar’s owner) that is perfectly placed in a journalist’s blog.

I’m not going to leave the OLF (actually the OQLF) off the hook entirely, since they did, in fact, bring up these signs in their complaint (which was from a customer who said he wasn’t served in French and an outdoor menu was in English only).

But it’s clear the media (and I have to include myself here, since I edited the big article in Friday’s Gazette about it) played up the signs and outrage campaign while burying the other complaints and the comments from the OQLF that they could easily get an exemption. (Second-day stories are pointing these things out, but that wouldn’t have been necessary if they weren’t buried in the first place.)

And McKibbin’s owners are clearly using this as an excuse to launch an anti-OQLF publicity campaign to boost anglo business and line their pockets with outrage money (or just get their name in the news). They’ve already got a Facebook group. And another. And another. And another. And another.

Elsewhere in the blogosphere:

UPDATE (Feb. 27): A video on YouTube shows the original letter from the OQLF to McKibbin’s, which clearly is much more about the posters than the office later suggested to reporters. Also plenty of discussion on some franco forums.

Is “unedited” a good thing now?

CNN’s new social news site iReport.com bills itself as “Unedited. Unfiltered. News.”

Is this a good thing? Perhaps I’m a bit sensitive since I’m a copy editor and I take my job very seriously. But I’d think that journalism in general is (at least in part) about filtering and editing to take out the junk.

Of course, filtering and editing requires human intervention, and that means hiring employees who cost money. Sucker-generated content is free, and also hip. So it’s worth it to take in the pounds and pounds of dreck with the occasional half-decent video.

Maybe I’m wrong. Maybe “Sleds on a Hill” really is the future of journalism.

PicApp: Ads for copyright compliance?

If you know what Getty Images is, chances are you’ve seen some of their stock photos used on blog posts to add some visual flair. Some times they’re used under a license, other times not so much.

In an attempt to capitalize on bloggers who steal photos without permission, an outfit called PicApp has reached a deal with Getty in which they’ll provide photos free of charge, along with ads to offset licensing costs.

The service is in private beta, but you can see it in action on PicApp’s blog. Basically, it’s a complicated JavaScript/Flash combination that, if you’re lucky, won’t crash your browser. It’s also annoying as hell, but that’s the entire point.

Perhaps I’m just being cynical, but I don’t see bloggers going through setting this up and dealing with these ads just so they can comply with copyright law, something they tend not to care too much about anyway.

Blogosphere PR is a waste of money

The Gazette today has an essay from Mitch Joel (so great they published it twice), republished and edited from a blog post, about how media has changed and companies should monitor the blogosphere and respond to people’s complaints as if they were news articles.

Joel’s essay makes several very valid points, about how Google can bring a critical blog post about your company into the limelight, and about how the media is spread out and includes a lot of online outlets.

But his conclusion is wrong. It makes little sense for big companies to care what bloggers say about them. And the reason is quite depressing: Customers don’t care about crappy customer service (at least until it happens to them).

Just look at Bell Canada. Their Mobility wireless and Sympatico Internet brands have by far the worst customer service reputation in the country, which is not an easy feat. (Imagine a company that responds to a service collapse by shutting down their customer service department temporarily.) Blogs and message boards are filled with complaints, vows to never do business with them again. CEO Michael Sabia lies through his teeth that customer service is their “number one priority,” but nothing seems to change.

And yet, ironically on the same day this article is published, we hear that Bell Canada’s wireless division is seeing soaring profits, in part because of new people signing up for wireless service. The article talks about how Bell has to focus on keeping and obtaining customers, and “increasing profitability.” Michael Sabia doesn’t mention “customer service” once.

Why is this? How could a company with the worst service be getting more people signed up?

  1. Customer service is expensive. And the better it is, the more expensive it is. Human resources are always the most important part of any large company’s bottom line. The more they can save on these positions, the better off they’ll be.
  2. One person doesn’t mean much to a big company. In fact, if you’re the kind of person with a complicated situation who’s going to spend a lot of effort fighting them on it, you’re probably the kind of customer they don’t want. When a company has millions of customers, it really doesn’t matter if one gets screwed.
  3. Few people have serious problems with service. While most people have had to deal with customer service reps once or twice a year, the vast, vast majority of customers use the service and pay their bills without talking to anyone at the company. The very few who have serious problems, bad enough to warrant a blog post, are considered acceptable losses.
  4. Everyone does it. Don’t like Bell Mobility? Who are you going to switch to? Telus? Rogers? They’re not much better. There’s an de facto industry standard of great sales but horrible service that everyone reaches eventually. And the few customers Bell loses to Rogers because of customer service nightmares will be offset by customers Rogers loses to Bell for the same reason.
  5. Customers care about price, not service. There’s a reason we buy all our crap from China, get the cheap imported fruit from the grocery store, eat at McDonald’s and shop at Ikea for borderline-disposable furniture. It’s cheap. And in the battle for cheap vs. quality, cheap will win almost every time. Lots of people check price lists but very few look Google customer service stories before choosing a service provider.

Complaining about customer service in blogs or the media does tend to work. Mike Boone and Jean-François Mercier both got Bell to solve their problems after going public with them.

So by all means, blog about your problems, because they’re more likely to get solved that way. But don’t expect the company to change the way it does business just because you’re unhappy. It’s easier for them to give gold-plated service to a newspaper columnist or two than to hire three or four more full-time customer service reps for the rest of us.

Much as we’d like to think that top-notch customer service is good for the bottom line, looking at the industry clearly shows the opposite. It’s like environmental-friendliness: Better to do something symbolic yet meaningless (like change your packaging’s colour to green) than sacrifice profits to make a difference.

Having a few bloggers trashing your company is just part of the game. Fixing their problems on an individual basis might help some people feel better about your company, but it’s not going to help your bottom line.

And any unnecessary expense that doesn’t increase profit is a waste of money.

Videotron’s new service could cost you $24,315.00 a month

Videotron is rolling out a new ultra-super-mega-speed cable Internet service, 50 megabits per second, starting in Laval. Unfortunately there are two problems with it:

  1. It’s expensive. $90 a month ($80 with a 12-month subscription)
  2. There’s a 50GB cap (combined upload/download), $1.50/GB after that, with no upper limit on bandwidth-related overcharges. This cap is actually lower than their 10 megabit “Extreme High-Speed” service, which is only $75/month and has a 100GB/month cap.

According to my l33t math skills, it would take just over two hours at the maximum download speed to surpass the cap. In the theoretical (but practically impossible) situation where you were using that bandwidth non-stop for a 30-day month, the overage charges would amount to $24,225.00.

Roberto offers that you won’t be using the top speed all the time, which is true. At just about anything beyond 10 or 15 megabits, the bottleneck is going to be on the other side.

But if you’re not going to use the top speed, why pay for it? The 30-megabit service is $15 less per month, and still faster than you’ll really need unless you have a dozen people in your family downloading movies at the same time.

This service sounds good on pamphlets and in press releases, but the cap ensures that the people who would really find such service useful aren’t the ones they want using it.

UPDATE (March 15): Criticism of Videotron’s marketing campaign, which seems to be targetted at movie downloaders.

Nothing says environmentalism like the NHL

For those of you wondering when Québec solidaire would sell out to the lowest common denominator: They’ve added “bring hockey games back to Radio-Canada” to their platform.

As for their argument that so many people don’t have access to RDS, I’d point out that only 13% of households with televisions in Canada don’t have cable or satellite service, and that number is going down. It’s not trivial, but it’s not that big either.

Montreal West wins this round

Montreal West has won a judgment in its favour concerning the whole Broughton Rd. Montreal West/Ville Saint-Pierre saga. Already Montreal West is being cheered by its residents and Lachine is vowing to appeal.

The dispute is over concrete barriers Montreal West put up at the border between the two towns in March. MoWest said it was to curb dangerous traffic that speeds through town as a shortcut to Highway 20 West. Lachine/VSP said it was class warfare, designed to separate the rich residents of Montreal West from the poor working class down the hill.

Of course, they’re both right.

The barrier will stay down until the appeal is decided.

Will Standout Jobs stand out?

One of the nuclear-launch-codes-level super-secret Montreal startup operations has finally launched this week. Standout Jobs is a career-search site that focuses more on building mini sites for each company than providing a big boring job-search database.

Unfortunately, despite all the emphasis from local startups, including Standout Jobs, on the local technology scene, the company launched itself not here but in California. Its website design also looks like the kind of cookie-cutter rounded-corners Web 2.0 template that’s been on every other website that’s launched in the past year. (And as Heri points out, the company portal pages are just a bunch of widgets and could be simplified, especially since the only reason you’re going to go there is to see what jobs they have available and what kind of company it is to work for.)

It remains to be seen how successful the company will be. That will come down to whether they can find enough companies willing to pay $149 a month for a recruiting site that they could mostly duplicate on Facebook or recreate on their own.

UPDATE (Jan. 31): Yoskoblog has video of the demo. The tools to post to job boards and keep track of candidates automatically are pretty cool, and underpresented on the StandoutJobs.com site.

Insurance companies aren’t heroes

Insurance Bureau of Canada ice storm ad

This ad ran in the paper last week from the Insurance Bureau of Canada. It talks of the 10th anniversary of the ice storm, and the recovery efforts that brought everyone together. It also notes how proud the insurance industry is of the “vital role” it played in that recovery.

It’s along similar lines to this letter from a couple of weeks ago, talking about the heroic insurance adjusters who processed hundreds of thousands of claims in the weeks that followed.

OK sure, it was a lot of work and I’m sure those insurance people had to work overtime. And unlike airline pilots or police officers, insurance adjusters rarely have moments of great triumph in their profession. But this ad makes them out to be heroes, just for processing some forms and cutting some cheques.

Had the insurance companies gone out of their way, above and beyond in compensating policy holders, I might have let them shamelessly suck in the pats on the back. But they didn’t. Instead, they warned people without power not to leave their homes unless they were forced to by the government, saying they wouldn’t be compensated for additional living expenses. A class-action lawsuit is still being fought to get policy holders compensated.

Perhaps instead of spending so much money on advertising masturbation they could settle the lawsuit and give their clients the money they’re owed.

Should journalists start checking ID?

The Agence France-Presse news agency has banned its journalists from using Wikipedia and Facebook as sources in news stories. This comes after it was caught with its pants down quoting liberally from a fake Facebook profile setup in the name of Bilawal Bhutto Zardari, the son of slain former Pakistani Prime Minister Benazir Bhutto.

On one hand, many non-journalists might argue that it’s obvious such user-generated sites should not be considered authoritative.

But this story exposes one of journalism’s Achilles heels: In general, we take people at their word that they are who they say they are. Unless there is something suspicious that would lead us to believe otherwise (like someone giving their name as Hugh Jass), we ask people for their names and we trust that they’re not fooling us.

Is this wrong? No matter how good we get at our jobs, journalists will always be vulnerable to pranksters and others who intentionally try to mislead us. (Insert Iraq war comparison here.)

Should we just accept that as an occupational hazard, or should we start checking ID whenever we want to quote someone by name?

Jamie Orchard takes the bus

Global Quebec likes to run the occasional 5-second ad for anchor Jamie Orchard’s blog. I find this odd, because she updates it about once a month, which hardly makes it qualify as a blog, much less make it advertising-worthy.

Today, she added her first new post since Dec. 4, complaining about bus service on the island. It’s an example of what not to do with blogs.

Let me explain:

  1. It’s a subject that anyone can write about. In fact, as evidenced by two letters she cuts-and-pastes into the blog post, anyone has written about it. Orchard’s experience having buses show up late and not wanting to bike in the winter are not unique and she provides no unique insight into them. Journalists’ blogs should provide new information if not personal insight. They shouldn’t repeat what everyone else is saying.
  2. It’s blowhardism instead of journalism. Instead of explaining that delays are a result of a bus shortage, she rants about how “Montreal must do more” for public transit. Such comments make us feel good but are completely devoid of meaning.

There are other minor things like the horrible formatting, but those two are the most important.

Mainstream media outlets are clueless about this blog thing and are just throwing stuff out there to see what sticks. Unfortunately, that leaves us with a lot of junk. I don’t want my journalists to sound just like those uninformed idiots on MySpace. I want something new and interesting. The faster journalist-bloggers (and the media companies who don’t want to pay them a cent to do this extra work) understand that, the faster we’ll see blogs that are worth our attention.

And while I sympathize with people whose buses arrive late, I don’t think exaggeration is warranted here. This isn’t some third-world country. The vast majority of buses do arrive on time and take people to their destination without incident.

I lived for five years in the West Island taking a bus every day downtown to study. Up to three hours of transit time each day. Sometimes buses wouldn’t show up, and I’d be left out in the cold for up to an hour. But even when I got frustrated, I never condemned the entire system like others have. I moved closer to the city, next to a metro station where I don’t have to worry about catching a bus to get downtown.

Yes, Montreal (and Quebec, and the unions, and STM management and everyone else) should do more to ensure quality public transit. But Montrealers need to be a bit more tolerant toward small disruptions in service. Montreal’s transit network is among the most reliable in the world, and I think we’ve taken that for granted.

CRTC may radically change cable TV as we know it

Those of you who have been following the TQS saga know that the CRTC has decided to reconsider whether over-the-air broadcasters should be able to request licensing payments from cable and satellite companies that retransmit their signals to Canadian homes.

But the hearings set to take place in April go far beyond that, and touch just about every regulatory aspect of cable and satellite distribution systems across the country.

It’s referenced as Notice of Public Hearing 2007-10, and is currently in the comment/reply phase. In it, the CRTC says it is considering changes to the following rules:

  1. The rule that so-called “Category 1 specialty services” (a handful of digital TV specialty channels that are protected as to format) be immune from direct competition in terms of format from other channels. This ties into a larger debate about whether specialty channels in general should have government-imposed monopolies, when in practice they tend to compete. (For example, TSN and Rogers Sportsnet are licensed as national and regional channels, though they compete for coverage of hockey games; CBC NewsWorld and CTV NewsNet are similarly technically-different-but-realistically-competing channels)
  2. Similarly, how distinctions between channels with high original Canadian content (like say Discovery Channel or TSN) and those with little original Canadian content (Spike TV, Mystery Television) should be measured, and what incentives should be given to those who have more CanCon (channel placement, mandatory availability, more advertising time, free cookies, etc.).
  3. The rule that more than half of the channels available to any customer must be Canadian. (I can’t legally choose a package that includes more American channels than Canadian ones, though this is rarely a problem in practice because of the dozens of mandatory Canadian channels that are added as part of basic cable service)
  4. Whether a rule should be added requiring distributors to have one minority-language channel for every 10 majority-language channels they add.
  5. Rules that restrict distributors in terms of related channels owned by the same company. (Specifically, whether distributors should have to prove that related channels did not get undue preferential treatment instead of putting the onus on complainants who do not have access to internal documents)
  6. Rules that set minimum requirements for third-language programming.
  7. In general, how HD versions of standard-definition channels should be regulated.
  8. The rule that requires distributors wanting to add a third-language non-Canadian service to make a Canadian service in the same language (if one exists) also available.
  9. Rules that require some specialty channels to get 75% of their content from “independent producers” unaffiliated with the network.
  10. Rules that prohibit on-demand and pay-per-view networks from including advertising
  11. What rules, if any, should be added to prevent on-demand services from competing with regular specialty channels
  12. The rule limiting specialty channels to 12 minutes of advertising an hour (this limit is already being phased out for over-the-air broadcasters)
  13. What rules, if any, should be added to require more vigorous vetting of specialty channel applications (according to the CRTC’s calculations, only 14% of the networks they’ve approved have launched and are still in operation)
  14. What rules the CRTC should not allow exemptions for on a case-by-case basis
  15. The rule that requires community channels be distributed as part of the basic service
  16. What basic service should mean for direct-to-home satellite providers Bell ExpressVu and StarChoice (who for technological reasons have to provide the same channels to the entire country)
  17. Whether the CRTC should get involved with customer service complaints concerning cable and satellite companies
  18. Rules that govern the ownership and use of cable infrastructure inside residential buildings (does your cable company own the physical cable coming into your home, and can they prevent others from using it for competing services?)

Basically, just about everything is up in the air here, as the CRTC looks to simplify and deregulate the industry.

The broadness of the hearing resulted in an overwhelming 213 comments from everyone involved on both sides. Most were positive about the idea of deregulation. The largest out cry came from small-market community stations who panicked at the idea their stations would no longer be required on basic cable. That should be sufficient to get the CRTC to drop discussion of changes in those regulations.

Many of the proposed changes are a result of the Dunbar/Leblanc report into broadcast regulations, which recommended sweeping changes to deregulate the broadcast industry. They include:

  1. Easing of genre protections in specialty TV services and merging the different classes of channels
  2. Removing limits on advertising (since most stations use much less than the maximum allowed, they argue that market forces are doing more to self-regulate this)
  3. Encouraging more competition in over-the-air networks by putting less emphasis on how new broadcasters will affect existing broadcasters’ advertising revenue and bottom line
  4. Eliminating many rules that restrict how distributors can offer non-Canadian channels (requirements that they must be packaged together with similar Canadian offerings, for example)
  5. Fine-tuning “priority programming” rules so that broadcasters can’t save money by creating cheap reality shows and showing them during prime-time wastelands like Friday and Saturday nights during the summer
  6. Radically changing or even eliminating simultaneous substitution requirements that give Canadian networks a huge economic incentive to simply rebroadcast American prime-time programming instead of developing their own
  7. Reducing requirements for broadcasters to use programming from independent producers
  8. Adding incentives for networks that have increased Canadian content in terms of mandatory carriage and other perks
  9. Drop the idea that “channel placement” means anything anymore (seriously, are you less likely to view a programming because it’s on a higher-numbered channel?)
  10. Allow the CRTC to impose administrative fines for violations of license, instead of brandishing the increasingly hollow threat of license revocation.
  11. Give up trying to regulate the Internet
  12. Delete the rule that requires all Category 1 channels to be distributed as a package
  13. Eliminate “winback” rules that prohibit cable companies from marketing to customers who have just cancelled their service
  14. Stop obsessing over format when licensing new FM radio stations since they can just go around and change their format without CRTC approval anyway
  15. Easing restrictions on campus community radio stations, eliminating advertising caps and allowing more flexibility in terms of programming

The report, unsurprisingly was praised by potential newcomers to the market and condemned by existing broadcasters, who say it’s “far-reaching,” particularly in recommendations for simultaneous substitution, the golden goose for CTV and Global.

I’d like to focus on a few of these issues that affect television consumers:

Simultaneous substitution

Simultaneous substitution has been an important part of cable TV for over 30 years. Put simply, it’s the rule that when a Canadian and American channel are showing the same show, the cable company has to replace the American signal with the Canadian one, including all Canadian commercials. So when you’re watching House on Fox, you’re actually watching the Global feed instead of the Fox feed.

The reasoning behind this is so Canadian advertising gets preference over American advertising. Advertising revenue stays in Canada and supports our networks instead of American ones.

There are minor annoyances with this rule:

  • Shows are not synchronized to the second, so you end up watching the beginning of an episode and then two minutes later have to re-watch it from the beginning.
  • We don’t get to watch the way-cool Super Bowl commercials in Canada
  • Though the CRTC requirement provides for replacement only when signals are of “equal or better quality,” in practice the quality is never better and in many cases worse, though not enough for the cable companies to want to fight over it.

But the big problem with simultaneous substitution is an economic one. Unlike CRTC rules that encourage the development of original Canadian programming, this does the opposite. It encourages CTV and Global to buy Canadian rights to American programming at a tenth of the price it would cost them to produce their own, and simply rebroadcast it with their own commercials. As a result, both networks try their best to max out on American simulcasts, to the detriment of Canadian programming.

Getting rid of simsub would force Canadian networks to compete with American ones. They could continue to simply simulcast the programming, and lose half their audience (assuming people just randomly select the Canadian or American channel), they could negotiate better deals with the American networks (whose border affiliates could charge more for advertising), air the shows at different times (so Canadians would have more choice of when to watch popular programs) or they could create their own programming.

Simultaneous substitution is nothing but easy money for Canadian broadcasters. It is a cancer on Canadian broadcasting and it needs to be stopped.

Unfortunately, the words “simultaneous substitution” appear nowhere in the notice of public hearing. Which probably means it’s off the table, and the CRTC is too chicken to seriously discuss eliminating it.

Specialty service competition

I still get confused about the different classes of licenses for specialty TV channels. Some are required on basic cable, others are discretionary. Some are analog, others digital. Some must be available on digital services but not necessarily as part of the basic package. It goes on.

The CRTC is looking to reduce the number of categories, which separate channels based more on when they began than what they offer. One of the goals would be to allow more competition between some channels which currently enjoy a government-regulated monopoly on their genre. Channels like MuchMusic, TSN, Comedy Network and others are prohibited from having direct competition.

In practice, these kinds of things are hard to enforce, and networks that are technically different are competing with each other. But this isn’t a loophole to be closed, it’s an evolution to be encouraged. The barrier to entry isn’t the same as it was in the 1980s when there were a dozen channels. With the exception of a few special-interest channels like CPAC (which aren’t likely to have competition anyway), these channels are profit-driven enterprises and shouldn’t enjoy special access to niche markets.

Commercial advertising

It’s interesting that not everyone is maxing out on their allowed advertising minutes. I remain a bit skeptical that some networks won’t increase advertising significantly if they get desperate for money, and I would recommend that programming minimums that are currently expressed in half-hour blocks that include advertising instead be converted to minimums that exclude advertising. That way networks can’t save costs on original programming by simply adding more commercials and making their length shorter.

The CRTC’s suggested approach, phasing the limits out and carefully monitoring the situation afterward, seems prudent and justified.

Regulation of the Internet

When news first came out in the fall that the CRTC was considering Internet regulation the response from the public was immediate and overwhelming. They have since backed down.

Besides the fact that there are no barriers to entry on the Internet, no finite public airwaves to distribute fairly, and (net neutrality notwithstanding) no undue commercial pressures that favour some content over others, the simple fact remains that Internet regulation is pointless because it’s impossible to enforce.

The CRTC has seen the light on this, so thankfully we can move on.

The hearing is scheduled for April 7, 2008 in Gatineau. Comments are accepted until Friday. 

Newspaper editors can never please everyone

I love it when the radical pundits of the Israeli/Palestinian conflict complain to the news media about their coverage.

A letter last week in the Gazette complains about a headline used on a story about two Israelis and two Palestinians dying: “Two Israelis, two Palestinians killed in West Bank clash.” You’ll note the article was published more than three weeks before the letter from Mike Fegelman of Honest Reporting Canada, an organization whose name sounds like they value fairness, but concentrates its efforts solely on trying to influence news coverage to make it more favourable to Israel.

The complaint in this particular case was that the headline did not make clear that the Palestinians instigated the attack and were killed in self-defence by the Israeli soldiers.

The idea that headlines should tell the whole story is a common complaint against newspapers. But headlines can’t tell the whole story by virtue of the lack of space available. If they could tell the whole story, there wouldn’t be articles underneath them.

But still, how about I suggest a headline The Gazette should have used for this brief article:

Two hero Israeli soldiers massacred by evil satanic terrorist Palestinian homicide killers in unprovoked cowardly attack, return fire in self-defence before tragically succumbing to their injuries; attackers also die in the fighting, ridding the world of two useless pieces of enemy scum

Now, that headline is a bit longer than the previous one, but it would more honestly tell the story, no?

Screw the court of law

The other complaint about The Gazette’s editing comes from both Honest Reporting and The Suburban, “Quebec’s largest English newspaper” (huh?). Both take issue with the paper’s removal of the adjective “terrorist” to describe attacks in a CanWest News Service news article.

The reason this “heavy-handed editing” (the removal of two words) happened is obvious: Despite its very public support of Israel, CanWest secretly employs Palestinian terrorist-sympathizing editors at The Gazette, who sneak into articles and try their best to skew the news against Israel.

The alternative explanation, that describing something as “terrorist” is a moral judgment and not a journalistic one (and if all Palestinian attacks are somehow by definition terrorist attacks, why do we need to add the word in the first place?) is too ludicrous to consider.

What gets me most about this argument is that it’s entirely academic in nature. Nobody seriously suggests that Palestinian attacks against Israeli civilians are not terrorist in nature. Whether or not you believe the attacks are justified, or whether new Israeli settlements are justified, the nature of the attacks are very clear. It’s like arguing over whether we should call it murder when we say that a man shot his wife.

But the fact that people get so worked up over the use or non-use of a single word shows just how seriously people take this conflict and its most important front: the battle for public opinion.

News should learn from Krista Erickson

CBCgate

CBC announced today that reporter Krista Erickson has been punished for breaking journalistic ethics in the most horrible way possible: They’re sending her to Toronto.

In what Jonathan Kay calls Pablogate, and Mario Asselin calls CBCgate, and is really not a gate at all, Erickson fed questions to Liberal MP Pablo Rodriguez about Brian Mulroney’s connection to the current Conservative Party, which Rodriguez asked Mulroney during the Mulroney/Schreiber inquiry over the Airbus affair.

Through this story there’s been a lot of outrage but not much analysis of what exactly went wrong here. The CBC says there was no partisan or unethical intent, and I believe them. It was an unconventional method of getting answers to tricky political questions.

What this story is more indicative of, however, is the amount of informality in beat reporting. It’s nothing new. Reporters and the people they report on have been chummy for decades. That’s how they get the scoops, how they know what’s going on, how they get access to important people.

But the downside is that there can be a perception of partiality when there’s the slightest hint of cooperation between the two. It’s a real problem, and it needs to be tackled in a realistic way by news organizations rather than arbitrarily decided on a case-by-case basis when someone complains.

News organizations should learn from this incident, and update their codes of ethics to cover the problems inherent in beat reporting. The paragraphs the CBC quoted in their statement are far too vague. At the very least, add this situation as an example of what not to do.

UPDATE (Jan. 23): The CBC News Editors Blog discusses the subject without mentioning Erickson’s name (what are we, idiots?). Though it talks briefly about the problems of becoming part of the story and the need to be “inside” while still staying objective, it fails to go into depth about the familiarity problem other than to deny it exists.

Meanwhile (via the Tea Makers) Facebook groups supporting and against Erickson have popped up. Do I even have to point out that the pro-Erickson group was started by a Liberal Party activist and the anti-Erickson group by a Mike Huckabee-supporting Tory?