Skip navigation

Tagged media errors

More “clarifications”

Media outlets not used to issuing corrections will tend to want to downplay them. Some (like CTV) will call them “clarifications” even if they’re outright falsehoods, to make it seem less serious.

A similar thing happens at the West Island Chronicle, which issued this “clarification” for an article it printed last week (which is no longer online):

In an article called “Catering to a tinier crowd,” (The Chronicle, Aug. 13, 2008, Back to School p. 3), it was implied that Yummy Tummy Catering will provide individual hot lunches for schoolchildren as well as for larger daycare centre orders. The company will only provide cold lunches for individual order. The article also implied the catering company was told by Lester B. Pearson school board it could go meet with individual schools to see whether or not they could do business with them. However, this was the company’s own initiative. Yummy Tummy can be contacted at 514-967-9318, not the number reported erroneously in the original article. The Chronicle regrets the error.

First of all, there is more than one error here. “Clarification” and “error” should be plural.

The first error says that it was “implied” that the company would provide individual hot lunches. But the article more than implied it:

When Andrea Levy and Stacey Park noticed some of their acquaintances simply did not have the time to prepare food for their children to take to school but did not want to leave them without a home-cooked meal for lunch, they had an idea. … “Not everybody takes part in the hot lunches (provided) at the schools,” explained Levy … The idea is to provide hot lunches to kids who need it at school … Officials at the latter told them they would have to meet with individual schools to find out where hot lunches are provided …

The second and third errors are simple factual errors (bad phone numbers are a common problem, and this one was off by one digit).

This isn’t a clarification, it’s a series of corrections.

Let’s get it right next time, folks.

CTV Montreal’s $23,600 “clarification”

CTV Montreal issued a rare on-air apology today to Pointe Claire Mayor Bill McMurchie for saying he spent $23,600 on meals at taxpayer’s expense (about $65 a day):

Last July 15, we reported on several occasions that Bill McMurchie, mayor of the city of Pointe-Claire, had spent $23,600 on meals at taxpayers’ expense.

We wish to clarify that the mayor actually spent less than $1,500 on meals during 2007 as shown in a statement prepared by Lyne Goulet, Pointe-Claire city treasurer and posted on the city’s web site.

CTV apologizes to Mayor McMurchie and the elected council of Pointe-Claire for any embarrassment or prejudice that may have been caused.

I can’t find the original story, since CTV Montreal doesn’t archive its news, so I have to go on what’s being written here.

But “clarify”? You inflated a figure more than ten-fold, accusing a man of corruption and left the record unfixed for almost a month, and you’re clarifying?

Unless I’ve missed something, this is a correction. And a major one.

NBC is lying to you

I just watched the Men’s 100m backstroke final race on NBC late night. It says “LIVE” in the corner, so I can only assume the images I’m seeing are, you know, live.

Problem is, the race happened five hours ago. I know, because I watched it live on CBC. And the results have been on the Beijing Olympics website since then.

This isn’t the first time I noticed this problem, either.

So is someone at NBC incompetent, running a tape delay without covering up the “LIVE” thing, or is someone being intentionally deceptive?

UPDATE: It seems it’s the latter, and I’m not the only one to notice. The official reason:

…the constant “Live” tag is accompanied by twice-per-hour time stamps that inform West Coast viewers that the event was only live on the East Coast (ex. “10:05 ET”).

“The audience makeup of the Olympics is very much like that of ‘American Idol’ and ‘Dancing with the Stars’ which have ‘live’ season finales presented in much the same way,” an NBC Sports spokesperson says. “You assume there’s a large amount of intelligence in the viewing audience, so when they see those twice-an-hour time stamps they’ll understand what is being presented.”

You’ve got to be fucking kidding me.

Let’s count how wrong this is:

  1. Lying isn’t OK if you air a disclaimer twice an hour.
  2. Lying isn’t OK if other broadcasters also lie.
  3. I’m on the East Coast, and what I saw wasn’t live.
  4. The difference in time zones between East and West Coast is three hours, not five.
  5. This isn’t American Idol. The time difference isn’t as obvious, and last I checked the Beijing Olympics wasn’t created by a U.S. or British-based entertainment company.
  6. None of these things are excuses for presenting a tape delay as live.

It’s either live or it isn’t. It wasn’t. I don’t care if it makes you look bad. It’s wrong to lie. And more importantly, it’s ridiculously transparent.

CBC needs to check its watch

In yesterday’s paper, the CBC had a glossy insert with a schedule for its main television broadcast of the Beijing Olympic Games. In small print at the bottom is this:

All times Eastern Standard Time. Schedule is subject to change.

Considering most of Eastern Canada is on Eastern Daylight Time currently, giving a schedule in EST seems kind of pointless, no?

Great Scot

I make fun of media mistakes, so I guess it’s fair play that I point out one of my own.

Last week, while putting together sports pages for Sunday, I selected a nice photo of Rafael Nadal throwing a wristband into the crowd at the Rogers Cup in Toronto as the cover art. He had just reached the men’s singles final (a match he would, of course, win) by defeating another player.

In the caption below the photo, there was a reference to that player being from the U.K., so I changed “U.K.” to “England” to fit the paper’s style guide.

Unfortunately, that player was Andy Murray, who I would learn from a few sources (including a particularly offended coworker) is Scottish, not English.

It’s bad enough when you learn you’ve made a mistake. Worse when it results in a correction, and horrifying when it results in an editor’s note. But when you have to read a letter to the editor correcting one of your mistakes, that hurts.

I will, of course, be posting a letter of formal apology to Scotland’s president at 10 Downing Street in Belfast post-haste.

UPDATE (Aug. 4): My attempt at penance as a headline-writer.

Online articles should be corrected

Montreal City Weblog has a post about a story that updated quickly enough that different sources had different versions. The story is about a girl in St. Sauveur who said she escaped a kidnapping attempt. The only problem is she made it all up.

Here’s the thing: The original CBC.ca story is still up there, with no indication that the kidnapping didn’t happen. No correction, no update, no link to a new story.

This isn’t a problem limited to the CBC. While major outlets like the New York Times will put a “correction appended” notice on articles that are updated, most don’t bother. They’ll put up a new story when new developments happen, and leave the old one to be spread among blogs, spidered by search engines and continue to give out misinformation to an unsuspecting public.

Among the news outlets that left original stories up with no indication of corrections or updates:

News outlets that replaced the original stories with new ones saying the kidnapping was a hoax:

The fact that there’s a second list is comforting, but the first one (most of whom simply recopied the Canadian Press story) is still far too long.

There’s no excuse for allowing incorrect and incomplete information once correct information is known. News media (traditional and new alike) have to shape up and fix that fatal flaw if they’re to be trusted to give us accurate information.

Ste. Anne bike path looks really cool

Ste. Anne de Bellevue finally has a bike path, and apparently it defies gravity:

Ste. Anne Mayor Bill Tierney floats on air

Paris-Match screws up on Quebec

June 27, 2008

Speaking of Page One screw-ups about Quebec’s 400th anniversary, the local media is going nuts (and the local blogosphere doing the same) over the magazine Paris-Match’s new issue about Quebec. It looks fantastic except for one minor error:

They thought it was the province’s anniversary, not the city’s. So the section focuses on the province, and mainly on Montreal.

Oops. I guess they don’t understand that subtle “à” vs “au” distinction. (Do they not have that in France?)

Here’s my question though: Why didn’t reporters pick up on this when they did all those laudatory stories about Paris Match’s upcoming issue earlier in the week? You don’t think they just rewrote a press release without thinking about it, do you? (At least Pierre Cayouette was scratching his head at the possibility they got this wrong before it came out)

UPDATE: This gem of a quote from The Gazette:

“We didn’t know there was a competition between Quebec City and Montreal and to be honest, it doesn’t really matter to us and to our readers. But we now see that it is sensitive issue here,” (editor-in-chief) Martin-Chauffier said.

I think someone needs to explain to this person that this isn’t a cultural difference, it’s a factual error.

UPDATE (June 30): The editor continues to not apologize for the factual error and hence imply that we misunderstood them and they know better than us what this is all about (Patrick Lagacé calls BS and isn’t letting him off the hook). I’m starting to understand why everyone hates the French.

Meanwhile, competing French media have taken notice of the mistake: Liberation has a piece from AFP on the matter (via mtlweblog) and 20minutes and Le Post also giggle at Paris-Match’s misfortune.

UPDATE (July 1): Regret the Error summarizes the situation with links to prestigious local bloggers.

It’s the boat that sails through time

Ouch.

I guess those journalists are probably useful for something after all, like making sure the Page One story isn’t entirely wrong.

To their credit, today’s paper had “Mea culpa” in big letters on its front page… wait, what? It’s about meteorologists not accurately predicting summer weather three weeks in advance? Oh, yeah. That’s much worse.

Toronto’s McGill University

(Via Regret the Error):

A profile on April 29 about Francisco J. Ayala, a professor who speaks often in defense of the theory of evolution, misstated the location of McGill University, where he gave a recent talk. It is Montreal, not Toronto.

The shame, oh the utter horrible shame…

Metro is Number Noe!

From today’s Métro (PDF):

Typo in Metro

Stupid

From Barry Wilson’s CTV News Postscript blog:

WHAT WAS THAT LINE FROM FOREST GUMP?
STUPID IS AS STUPID DOES.
SO YOU HAVE THESE IDIOTS FROM SOME COCKAMAMIE SEPARATIST GROUP THREATENING TO TRY TO JOIN IN ON SUNDAY’S ST PATRICK’S DAY PARADE
THEY COMPLAIN THE PARADE IS TOO ENGLISH.
SO? THERE POINT IS?

Ad hominem attacks on language issues are always best done with blatant grammatical errors in your mother tongue.

Today is yesterday again

Apparently all the pages of Le Devoir today were accidentally labelled Thursday. I’d understand accidentally putting 2007, or getting the date wrong, but how does no one notice the day of the week is incorrect?

As for the suggestion that, like a stamp with a mistake in it, these copies will be worth something someday: don’t hold your breath. Mistakes in newspaper folios are common, and embarrassing.

Newspapers shouldn’t gamble with facts

News is being circulated around about some embarrassing black eyes at the British press. (And really, when you think about British newspapers, it takes quite a doozie for a mistake to be considered newsworthy.) It seems that on the night of the New Hampshire presidential primary, the papers took pre-election opinion polls as gospel and wrote headlines as if Barack Obama had won it. In the end, he lost to Hillary Clinton.

The Independent, in its follow-up “apology”, throws out a litany of excuses (emphasis mine):

We could plead mitigating circumstances. The time difference works to the great disadvantage of the European and British press. Print deadlines gave us little choice but to trust the advance US polls. The unusually wide discrepancy between the exit polls and the actual vote became clear a good two hours after our final edition went to press. The exit polls were wrong; so was our gamble on Mr Obama.

At least this was only an early, if important, primary, and we were in the excellent company of most of the British press. It was hardly a howler like the Chicago Daily Tribune’s 1948 headline, declaring that Dewey had defeated Truman for the presidency. Nor was it a CBS moment – when in 2000 the U.S. network called Florida, and the presidency, for Gore.

But now technology means that newspapers don’t simply rely on print for the dissemination of news. Keep your eye on our website.

First of all, this is factually inaccurate. CBS never called the election for Gore. They, and many other media including Associated Press, called the state of Florida for Gore (after looking at exit polls for the peninsula but not the more conservative panhandle), but this was very early in the night. Western states were still voting, and nobody in their right mind would have called an election. They were talking about “momentum” and Bush’s declining chances, but that was about it.

The bad call on the election was later in the night, around 2am Eastern time, when the networks (starting with, of course, Fox News) called Florida for Bush. By that time, the other states were mostly decided, and that win put Bush over the top. An hour later they would find themselves having to eat crow again, calling the same state two different ways, both of them wrong.

I add this explanation not because I like to be nitpicky (though I do like to nitpick), but because if you’re giving a long explanation about how you screwed up an election call, you should probably get the facts in your excuses right.

Anyway, back to the excuses. Here they are again, paraphrased:

  1. It’s unfair for us because Western media have 5+ more hours than we do to get things right.
  2. Exit polls are usually right so we assumed they were.
  3. This primary wasn’t that important. Worse mistakes have been made.
  4. Everyone else made the same mistake.
  5. It’s ok if we screw up as long as we correct it on the website.

Do these sound like explanations a major respected news publication would give, or do they sound more like the excuses of a five-year-old who got caught doing something wrong?

Yeah, it sucks for British newspapers reporting on events in our hemisphere. They have to work into the wee hours of the morning, while we can take our time talking about them. It sucks that exit polls were so wrong in New Hampshire. It sucks that other media have called the race and you look like you’ve been scooped when you call it later.

Tough. That’s the business. It sucks for the sports editor when the big game of the evening has gone into quadruple overtime on the west coast, and they have to go to print without the final score. It sucks for the education reporter who won’t know until the morning whether schools are closed for the day. It sucks for the arts editor who has to rush a review of the evening concert into the paper at deadline (and the writer who has to leave the concert early to file). It sucks for every reporter who has to write the words “was to have” or “was expected to” because they can’t confirm that a planned activity has actually happened.

Working in the newspaper business means you have these problems, and you find ways to deal with them. You put in some filler for early editions, you write features instead of result stories. You write about what you know so far. You ask people to go online to find out how it ended. You make it clear in the paper that you don’t have the full story. People understand that.

When it comes to situations like election results, you have two choices at deadline: Be honest that you don’t know the result at press time, or gamble that the most likely answer is the correct one.

The British press chose the second option. And the disturbing thing is that it seems they’ll do it again the next time. Missing in the Independent’s excuse list is a vow not to do it again. Instead, they seem to imply that it wasn’t their fault, that this was a once-in-a-lifetime thing, an unforseeable reversal or a common unavoidable error that you should expect in journalism.

None of this is true. This was an entirely avoidable mistake, caused by a greedy desire to get an answer where none existed. You simply can’t call elections until votes are counted. The Brits chose to ignore that fact because it was inconvenient to them, and they have egg on their face as a result.

The Independent acknowledges that they gambled on the results. If this mistake has taught them anything, it’s that they shouldn’t gamble with the news, no matter how much the odds may be in their favour. Everyone will remember the one time they got it wrong.

UPDATE (Jan. 14): The Guardian’s self-important analysis points out that nobody would be stupid enough to try this with the outcomes of soccer matches, which are about as predictable.

On the improtance of copy editing

From the website for an awesome-sounding new movie:

Fimratings!

Dear Newline Cinema,

I’m available to proofread your websites in the future.

Be careful with your clever ironic leads

From a CanWest News Service story last week:

Prince Edward Island’s West Point Lighthouse is an icon. But now that icon is in danger of being claimed by the very element it guards against.

Water has eroded the dunes near the lighthouse so badly that there are concerns the building might collapse into the ocean.

So lighthouses guard against … water? That’s odd, I could have sworn that lighthouses were invented to warn ships about land. You’d think they’d already be well aware of the water surrounding them.

Back when the dollar had negative value…

Saw this one in the paper last week.

Oops

I know the dollar was gaining fast, but that’s pretty impressive.

Regret the Error roundup

Regret the Error presents a roundup of this year’s funny corrections and cases of plagiarism and fabrication.

No Montreal media appear on either list, though the Toronto Star gets two dishonorable mentions, for prematurely killing off Morley Safer and for bringing the Detroit murder rate up by a factor of 50. The Ottawa Citizen, meanwhile, put a photo of an innocent man on a section front, identifying him as a pedophile.

Toronto Sun on media errors

Toronto Sun columnist Mark Bonokoski has a column (via Regret the Error and Toronto Sun Family) about errors in newspapers. He starts off talking about an error in the Toronto Star and then talks about some of his own. (Funny how media outlets have no problem talking about direct competitors by name when they’re pointing out their flaws.)

I suppose we can’t say he’s hypocritical, since he does self-criticize, but the Star has an online corrections page, while the Sun does not. And my experience with Sun papers have mostly involved hilarious headline mistakes and errors they made about me. Neither of these have since been corrected (at least not online).

Then again, as the Sun Family blog points out, the Star this week also admitted to plagiarizing the Sun.

Why are errors in online articles not corrected?

The Toronto Star’s public editor talks to Regret the Error’s Craig Silverman about his new book (via J-Source).

The article talks about the reluctance of journalists to admit their own mistakes. It’s something you find in all professions, but journalists have a special duty to get their facts right. In fact, it’s the only thing they have to do.

Naturally, the article talks about how great the Star is at their corrections (few Canadian publications have corrections pages) and how they want to get better.

One suggestion, that Silverman has I think given up making because few bother with it, is to actually correct articles online when you issue corrections about them.

As a random example, this article about Ontario’s civil courts makes a simple error, saying that someone is currently in a position when she’s not. The correction is online and everything, but the original error is still there (about halfway down the article), and no mention is made of a correction.

For a more serious example, this correction notes that the Star violated a publication ban by revealing the names of victims in an inquiry. Unfortunately, at least one of the original articles, which has the full names of six children in it, is still online. (I won’t link to it because I don’t want to violate the publication ban myself, but it’s Googlable.)

In case the nature of the problem isn’t blatantly obvious by now, the original articles are emailed, del.icio.used, Dugg and otherwise passed around, and people can read them days after the fact, learning the false information with no clue that a correction has already been issued.

Newspapers, radio stations and TV networks can’t go back in time and unpublish something, but website articles can and must be altered to correct inaccuracies, preferably with a note describing the nature of the error and how it was corrected.

Why is that so hard to understand?