Tag Archives: The Gazette

Mike Boone LIES!

Hey, remember back when Gazette columnist Mike Boone was having problems with Sympatico Internet, and because he talked about it in the paper, he got a call from a VP in Ottawa to give him special treatment?

Recognizing that he was obviously getting better service because he was a newspaper columnist, and that prevented him from pretending he was like the rest of us, he promised not to take advantage of it next time he had a problem:

I still have the phone number of the guy in Ottawa who QBed the rescue effort. But as a gesture of solidarity with all the other schmos, I’ll report any future problems to Sympatico tech support – with one small adjustment.

“Next time you call, press 1 right away to choose French,” a neighbour advised. “That way you get connected to a techie in Canada.”

Well, less than two months later, it seems he’s gone back on his word, using the number to short-cut his way to a solution after the common-folk customer service people scammed him into paying Apple to diagnose a non-existent software problem.

I gave up. When I wrote a column, in July, about the nightmare of trying to set up the wireless system that Sympatico sold me, I got a call from the office of the vice-president of customer relations.

They arranged for a house call.

After some initial difficulties owing to unfamiliarity with Apple, the technician got me up and running.

I kept the phone number of the Sympatico’s VP’s office. When I called about my latest nightmare, they promised I’d hear from a senior technician that evening.

To Boone’s credit, he didn’t reach for the Special Treatment Number right off the bat, and the resulting grossly incompetent service gives him plenty of fodder for another column. But it’s hard to think of a columnist being one of us when that magic VIP lifeline is available to him to use at his convenience.

UPDATE (Sept. 24): Letter-writer Ruth Taylor, who had a similar problem, blasts Boone for taking advantage of his journalist status. She asked for a “Mac specialist” as Boone’s column suggested, but got nowhere. Unlike his gold-plated solution, she had to pay her own techie to diagnose her problem.

The right way and wrong way to blog the Emmys

There’s nothing better on tonight (except re-runs of Family Guy/American Dad on Global, Anchorman on ABC, the NFL’s New England Patriots on NBC/TSN, and the Weather Network’s long-term forecasts), so I’m watching the Emmys.

Of course, it’s not enough to be watching the Emmys, you have to read someone liveblogging it too. Something to keep you entertained during Ray Romano’s monologue. (It’s clear why some of the awards were previously presented, because they needed more time for long, unfunny monologues and skits.)

There’s a few options for Emmy liveblogging, but I’ll point to two with opposite mentalities:

FOX has five people you’ve never heard of sitting in the audience with blackberries in their hands, contributing to a blog on its website. The blackberries apparently prevent them from using punctuation, capital letters, or from spelling anyone’s name right. Here’s a sampling of some of the comments:

  • “ray remono is a comedic genious he had the audience in tears”
  • “I’m quick like a squirrell.”
  • “whod of thought eva l could get any hotter”
  • “hahaha yay justin!”
  • “queeny is in the house”

Most of the other posts have about the same level of insight and grammar.

On the other side of the spectrum, The Gazette’s Basem Boshra is sitting in front of a TV liveblogging the Emmys for the Inside the Box blog. A sampling:

  • 8:47: Biggest upset of the night so far as Late Night with Conan O’Brien snags the writing in a variety, comedy or music series trophy over heavyweights such as the Daily Show, Colbert Report and Late Show with David Letterman. (Although the winner for best goofy video to accompany the list of nominees – always one of the high points of any Emmy broadcast – goes to the team from Bill Maher, for their priceless send-up of the Sen. Larry Craig mess,)
  • 8:59 p.m.: A grizzled-as-ever Robert Duvall spends a little too long extolling the virtues of the western after winning the award for best actor in a minseries or movie for Broken Trail, presented to him by Heroes’ Ali Larter and 24’s Kiefer Sutherland, the latter who was in full-on Sutherland-gravitas mode.

It’s not like the latter tells me much I couldn’t tell from simply watching the show. But at least it doesn’t treat me like an idiot.

UPDATE: From Sunday’s Gazette:

Jon Stewart

Sacrilege! How could they get the name of his show wrong?

How many Gazette blogs can we take?

For the past month, The Gazette has been launching a new blog every week on average. Year One, Words and Music, In the Game. Good ideas which sadly use the badly-designed CanWest blogging platform instead of the proven successful formula of Movable-Type-based Habs Inside/Out.

The latest is Inside the Box, a TV blog featuring former TV critic Basem Boshra along with TV Explorer columnist Denise Duguay, Gazette online manager Asmaa Malik and blogging favourite Mike Boone.

It’s nice to see the paper get back to original TV coverage, and hopefully this blog will concentrate on local television instead of what’s coming out of Hollywood and start talking about local TV again. It’s something that’s been seriously missing since the TV column was outsourced to CanWest’s Alex Strachan.

Take 5, take forever

Take 5 I was a bit slow reading last Saturday’s paper and totally missed this one: The Gazette is killing its Take 5 section.

It makes sense. Take 5 never really had a purpose. It was just a section where they threw together DVD reviews, electronics, gaming, the puzzles page and comics. It wasn’t really clear what tied them together.

So after realizing that few people read the section (they had a survey about it earlier this year) and that even fewer people care, they’re gutting it and redistributing its contents:

DVD reviews join the Friday Preview section as a single page, though it keeps the funky Take 5-style layout, which makes it look out of place.

Mark Saltzman‘s electronics advertorials column moves to Thursdays in Arts & Life, where it will apparently be once every two weeks, rotated with other articles like those of photography columnist Martin Coles.

Tyler Todd’s In the Game column is being replaced by a blog of the same name. This makes sense considering the way Todd has been writing his columns. And considering they were always published in a tiny font, maybe this means people will be able to read it. (It also means Todd can do fun stuff like include pictures with his rants.)

Video game reviews, as far as I can tell, will no longer appear in The Gazette. That’s kind of a step backwards, but it’s another step in the continuing alienation between newspapers and younger generations, which will lead to newspapers’ downfall once the baby boombers die off.

The puzzles and comic pages will move back to Weekend Life, where they were before Take 5 was launched.

What do you think?

I got your stocks right here

Last week I wrote about how The Gazette was trimming its Saturday stock listings because nobody actually reads them and they’re a massive waste of space.

In the post I criticized the paper for pointing to the Financial Post for stock information instead of creating its own stock pages online.

Today, it announced it was doing exactly that, and had created a Gazette-branded mini-website for stock information.

The individual pages are simple, comprehensive, clutter-free, and have a big Gazette logo at the top. That’s a very good start.

Kudos.

Your manner of dress offends me

The third in Jeff Heinrich’s series Identities today talks about what rules should be for minorities.

The poll of 1,001 Quebecers, which the Gazette is milking as much as it can out of, has somewhat predictable answers concerning whether women should be allowed to weir veils when teaching students, whether non-Christian religious symbols should be allowed in schools and whether non-Christians should be allowed time off work to pray. One third of the province is on one side of the debate, one third on the other, and the rest sway depending on the specific issue.

To give you an idea of how ludicrous this debate is getting, take a look at this:

About the only thing they are willing to concede is hijabs in public. Two in three – 66 per cent – think it’s OK for Muslim women to dress like that.

So in other words, a third of Quebecers think it should be illegal for women to wear scarves over their heads in public.

The minute the government starts imposing a dress code on the public is the minute I start looking for jobs in Ontario.

The article also includes a few interesting tidbits at the end, including the realization that more than half of Quebecers think the media is exaggerating the debate — more than twice the figure for political parties.

Crackerjacks at the Gazette

I know I’m going to get shot by some of my former colleagues for this one, so I’ll be keeping my head low. But I couldn’t resist this one:

Mike Boone, today on A6:

“…it is easier to throw a pork chop past a wolf than it is to slip an error or ambiguity past the crackerjack Gazette copy desk.”

From another article on that same page about burials resuming:

“The 129 gravediggers and maintenance staff, members of the Confdration (sic*) des syndicats nationaux, have been without a contract since Dec. 31, 2003. The workers’ last contract expired on Dec. 31, 2003.”

And in today’s corrections box:

“An Agence France-Presse story in Friday’s paper said former U.S. president Richard Nixon was impeached. In fact, Nixon resigned before the impeachment resolutions could be heard by the full House. The Gazette regrets the error.”

* The Gazette still doesn’t know how to upload articles with accents to its website.

Everything you clearly don’t know about the Islamic veil controversy

The Gazette today began its five-day series Identities about reasonable accomodation, and their timing couldn’t have been better. The Bouchard-Taylor commission is beginning its public consultation tour of the province (Montreal is the last stop on their trip at the end of November), and a pair of conflicting rulings have been issued concerning the rights of Muslim women to wear veils in upcoming provincial and federal by-elections.

Continue reading

YASTGB: Year One – A freshman diary

For the second time in as many days, a new blog has appeared on the Gazette radar. Year One, by new university students Michelle Wong and Nori Evoy, chronicles the two girls’ first year.

Evoy introduces herself in the blog’s first post. She’s from Hudson and is somewhat of a celebrity in the tiny island of Anguilla as the webmaster of Anguilla-Beaches.com. The story of her online venture and the profits they made her is all over every “how to make a fortune online” website, including her father’s. (The site uses her as a case study)

UPDATE (Sept. 10): Michelle Wong introduces herself.

Here’s your moment of Zen

A small brief tucked away in the business section rewrites this press release announcing that The Gazette has reached an agreement with a company called ZenData Marketing.

Never heard of them? Neither have I. They’re a local company whose website is high on the marketing-lingo-to-useful-information ratio (“dedicated to excellence”, “Integrated e-relationship marketing strategy (working in synergy with other elements of your marketing mix)”, “implementation of technology solutions”, etc.). Their staff seems to consist of two guys and a computer, and they’ve issued a whopping six press releases since they began a year ago.

The agreement (at least as much of it as my non-marketing-educated puny brain can decipher) will make ZenData responsible for spamming our inboxes creating “e-relationships” via email, and generating “return on investment” for the paper, as well as automating some processes I’m shocked aren’t automated already.

Hopefully this will mean I don’t get angry emails and popups every month angrily telling me my subscription has expired and to buy a new one when I have it set to automatically renew every month, and then a day later getting a thank-you email telling me my subscription has been renewed.

Want stocks? Read another paper

A few months ago, The Gazette asked some of its readers about the stock listings in its business section. Every Saturday, it takes three whole broadsheet pages to list everything in the Toronto Stock Exchange, as well as important stocks in the NYSE and NASDAQ, currency markets and a bunch of other stuff. Tuesday to Friday, it’s just the highlights on a single page.

Expectedly, most of the respondents said they have little to no interest in the listings, printed in an impossibly-too-small-to-read font. Anyone with enough interest in daily stocks is going to go online to search for that information anyway.

As a result, starting next Saturday, the Saturday listings will be the same as the Tuesday to Friday ones, consisting of a single page.

This just plain makes sense. Newspapers need to maintain commonly used reference information like movie listings, but stock prices that are obsolete mere hours after they’re printed are kind of a waste of paper. And these two full pages can be better used producing editorial material.

One criticism however is in The Gazette’s note to readers, which points them to the Financial Post’s website (which doesn’t make it obvious where I can get individual stock information). I realize everyone knows that CanWest owns both papers, but would it have been really hard to create a page on the Gazette’s site for stock listing information? It’s just a matter of changing the logo at the top.

I’ll keep my Hydro-Quebec nationalized, thanks

Hydro-Quebec

The Gazette today has an opinion by two rich-guys (only half of which is online) saying we need to privatize Hydro-Quebec, and that doing so would save our economy, provide better services, make Quebec debt-free, promote environmentalism, protect our children and program our VCRs.

Privatization is always promoted as the silver bullet. Because governments are big, bureaucratic monstrosities who don’t care about efficiency or innovation, replacing parts of it with the private sector is advantageous. Private companies are lean, mean, innovation machines who always make the right decisions, have no corruption and provide the best value to the consumer.

In some cases, it works. When the barrier to entry is low, customers are well-informed and competition is high, the promised benefits tend to present themselves, though never to the extent that is expected by economic theorists.

What’s unique about Hydro-Quebec in this situation is that the main problem these two guys see with the way it’s run is that prices are too low. Higher prices, they argue, would promote conservation and allow us to sell more energy to the U.S. and neighbouring provinces, who pay market rates for it.

This is absolutely true (and as Jay Bryan points out, lower prices help the rich more than the poor), but it’s an argument for a rate increase, not for privatization.

Public utilities are bad examples of industries to privatize because competition is extremely difficult. Creating an infrastucture network encompassing hundreds of thousands of homes (or, in the case of provincial utilities, millions) is a monumental challenge, and so these private companies have to rely on pre-existing networks. That means they have to come to an agreement with the companies that own the networks (e.g. Videotron for cable, Bell for telephones) and essentially become resellers, charging customers more than if they went with the original companies, and allowing the two to point fingers at each other when something goes wrong.

Of course, all this is irrelevant here, because these two economic giants aren’t proposing a competitive market. Instead, they propose to either simply sell Hydro-Quebec (creating a private monopoly, which is just plain stupid) or sell shares to parts of it (which would force them to turn profits over to investors instead of the government).

The other main argument is money: Hydro-Quebec is worth so much that selling it outright would completely erase the province’s debt and then some. We’d save billions of dollars a year on interest payments and be able to reduce taxes and increase services.

That’s a great argument, and particularly seductive, but we’re still selling the furniture to pay the rent. Getting cash now is fine, but if it ends up costing us more in the long run by having to pay through the nose to a private company for our electricity, then it becomes less of a good idea. Bryan agrees, pointing out that such a one-time payment isn’t very meaningful, because they’d lose a giant, profitable asset in the sale.

Finally, I’d like to draw attention to a particular paragraph which speaks to the heart of the privatization debate:

“With representatives of the new shareholders on the board of directors, maximizing the value of shareholders’ equity and selling electricity at the market price would lie at the core of Hydro-Québec’s mission.”

In other words, private interests would be concerned only with the bottom line, and willing to bend any envelope to get there. Whether it’s outsourcing to China, cutting customer service, using independent contractors with the lowest bids (so you can wash hour hands of the situation when it’s inevitably discovered they’re scamming people), hiking prices or cutting off those who aren’t profitable, the private sector will try to squeeze as much money as possible from customers for less and less service.

It sounds great on paper, but in practice it’s just a waste of time and frustration.

UPDATE: Le Devoir recrunches the numbers, and concludes that selling off Hydro would be a really bad idea.

Jack Todd doesn’t like blogs

Jack Todd, bl0g d00d

Jack Todd doesn’t like blogs.

I suppose it’s somewhat ironic that the Monday Morning Quarterback column, which prides itself on using as many consecutive ampersands, question marks and exclamation points as possible (33 exclamation points in a row this week) makes fun of the grammar of some teen blogs. (The fact that Todd’s entire exposure to blogs seems to be reading the grammatically-challenged rantings of immature teens might also be cause for concern.)

I think Mr. Todd just isn’t reading the right blogs. May I suggest this one? I use l33t only in jest.

UPDATE: Totally missed this post from Mike Boone defending bloggers’ honour. The comments attached to it are typical anti-Todd trolling.

Stop inventing anglicized names

A disturbing trend (well, disturbing to anal-retentive copy editors anyway) has been developing in the anglophone media, of directly translating the names of Quebec-based organizations whose names have no English translation, and treating those translations as proper names. The Gazette invented the “Montreal Transit Commission” as its name for the Société de transport de Montréal (STM). The Chronicle calls it the “Montreal Transport Society“. Canadian Press calls the Sûreté du Québec the “Quebec Provincial Police” or “QPP”.

Most anglophone media in Quebec tend to use the French names, since their viewers and readers tend to be at least functionally bilingual. For media outside Quebec who must translate into English, please use a generic name for the organization (meaning lowercase) so people don’t get the mistaken impression that you’re using their actual name.

Let’s end the confusion. Stop playing Language God.