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New Monday Gazette (with TWIMy goodness)

New Monday Gazette front (Sept. 8, 2008)

New Monday Gazette front (Sept. 8, 2008)

The four of you who still read paper newspapers will notice a dramatic shift in Monday’s Gazette. It’s gotten smaller.

The most dramatic change is the consolidation of the news, Your Business and Arts & Life sections into the A section, similar to what happens in the Sunday paper. The Sports section is unchanged (in fact, it’s a larger-than-normal 10 pages this week), as is the ad-generating Driving section. The length of the paper reduces overall by about six pages.

Editor-in-Chief Andrew Phillips is honest in his note to readers today about why this is happening:

The main reason for the change is that the cost of newsprint is rising dramatically. In the past year, it has gone up by about 24 per cent, and it is adding more than $2 million to our annual expenses. Fuel costs, as everyone knows, have also gone up sharply.

The fact is we can’t keep printing the same size newspaper at a time when the competition for advertising revenue (which makes up about three-quarters of our income) is much tougher. The time is long past when newspapers like The Gazette could just absorb extra costs and pass all of them on to advertisers.

Of course, no doubt some readers won’t agree (especially when it’s combined with a slight increase in subscription rates), so Andrew and the rest of the staff are fully ready for an onslaught of complaints. He has a blog post explaining the situation, and readers are encouraged to comment there, or by email to his address or the new monday@thegazette.canwest.com.

As if in answer to management’s prayers to give them some cover fire, the New York Times also announced that it would be consolidating sections to save on newsprint. One of my colleagues got the idea to run a story about that in the Your Business section today, and Andrew points that out to readers.

(UPDATE Sept. 11: Andrew has a summary of the reaction, which is negative, but not as bad as he feared)

Here’s what’s changed

The new layout of A1 (as seen above) emphasizes the newspaper’s slew of Monday columnists (because, try as they might, little news happens on Sundays), with quotes along the side from marquee names.

Content-wise, the changes are modest:

  • Your Business takes the biggest hit, dropping to only three pages (1.5 if you discount the ads). This essentially means there will be one entrepreneurial feature story instead of two. Don Macdonald’s and Paul Delean’s columns are still there. It will also no longer be able to take advantage of the occasional extra page that pops up at the last minute when obituaries are light.
  • Editorial and Opinion pages are, for the first time, combined into a single page, with an opinion piece along the bottom, a single editorial and fewer letters. Monday opinion pages tend to be a bit stale sometimes because they’re created on the Friday before (along with Saturday and Sunday pages).
  • Arts & Life is reduced in size (and fewer pages are in colour), but no regular features are cut (the HealthWatch column moves to Tuesdays). Green Life, Showbiz Chez Nous, Dating Girl, Susan Schwartz (though she’s off this week), Hugh Anderson’s Seniors column, Applause, This Week’s Child, Fine Tuning (with the TV grid) are all still there.
  • Squeaky Wheels moves off of A2 to make way for the Bluffer’s Guide and the new Monday calendar.

It’s not all bad

On the plus side (and so people can get excited about something), two new features are being introduced on Mondays. A2 features a weekly look-ahead calendar, with information on events to look forward to. There’s also a Monday Closeup, which features an interview with someone who will be relevant to something happening that week. (The first week features an author talking about winning book awards, as the Man Booker shortlist is being announced)

But let’s get back to talking about me

Now here’s where I fit in: I’m the one putting together that look-ahead calendar. So if you know of any interesting newsworthy events coming up, let me know and I’ll see if I can get it in. Take a look at what’s already in the calendar to see what kind of stuff I’m talking about.

Note that the following are not things that will make it into the calendar:

  • Your birthday party
  • Your awesome rock/blues/polka band playing at Sala Rossa.
  • Your garage/bake/charity sale
  • Your book reading
  • Your support group meetup
  • Your $500 basket-weaving training course
  • Your company’s new advertising campaign launch
  • Any of the above replacing “your” with “your friend’s”

I mean, unless it’s really exceptional. Like you’re pulling a plane or something.

TWIM: Scientology, the NFL and other threats to our existence

A double dose from yours truly today:

This week’s Justify Your Existence is an interview with a member of Anonymous, the anti-Scientology group. Though she’s unnamed, you’ll recognize her as the same young woman I made fun of talked about earlier when a video was posted on YouTube in which she said Scientology conspired to get her fired from her job. Though I suggested she was weird, to her credit, she was willing to sit down with me and explain herself. Reaction on their forums is starting to build here.

There’s also a protest today at 11 near Lafontaine Park, for anyone interested.

UPDATE: For those of you who are reading this article because it was posted on the Anonymous forums and have never read it before, Justify Your Existence by its very nature takes a tough stand against its interview subjects — part of the reason it’s tough getting interviews sometimes.

Also, from the Enterbulation forums:

NO WAY!!!!
His name is Steve Fagay?????

Actually, no it’s not. But I’m touched by the maturity.

Finally, I’ve already got hate mail. Sweet.

NFL vs. CFL

This week’s Bluffer’s Guide is about the Buffalo Bills game in Toronto this week, and what the NFL testing the waters in Canada could mean for our national football game. There’s suggestion that the Bills might move to Toronto after its current owner dies and the franchise is sold off. Such a move, worryers say, would spell the end to the Toronto Argonauts, the Hamilton Tiger-Cats and probably even the CFL itself.

It comes the same day as this piece from The Gazette’s Herb Zurkowsky, quoting league officials worried about the NFL threat. He also has some interesting history in his notes that I wish I’d stolen from is useful for context.

UPDATE (Aug. 21): A reader points out that other NFL games have taken place on Canadian soil. This will be the first time that regular-season games take place in Canada, however.

TWIM: Blogging for dollars

This week, I talk about a local blogger, Stephen David Wark, who is participating in a Blogathon today (9am Saturday to 9am Sunday) to raise money for the Autism Clinic at the Montreal Children’s Hospital. He’s already started blogging, and will continue to post every half hour until 9am tomorrow. (And you better bet he blogged about the article). So show him (and the children) some love.

UPDATE: The article has apparently gotten people interested and donating, and he’s already raised more money than last year. I’ll go ahead and take credit for that.

TWIM: Can Flashpoint become Due South 2?

This week, the Bluffer’s Guide is on the new CTV series Flashpoint, the cop drama “proudly set in Toronto” (but not mentioning its name) which was picked up by CBS and is being aired on both networks at the bound-for-cancellation hour of 10pm Fridays. The decision to pick up the show was made in desperation because the U.S. was facing a writer’s strike, and considering how U.S. critics panned the show, CBS isn’t exactly promoting the heck out of it.

But then a funny thing happened: The show’s ratings weren’t horrible. It got more than 8 million viewers in its premiere, and 7 million last night, winning the night against such fierce competition as repeats of America’s Funniest Home Videos and more repeats of Most Outrageous Moments. Now CBS is talking about potentially renewing the show beyond its 13-episode order.

Then again, that Just for Laughs ABC show also had adequate ratings in the face of critical failure, and it didn’t last long. The plug on that show was finally pulled in May.

UPDATE (July 22): The plot thickens. CBS has rewarded Flashpoint with a switch to Thursdays at 10 (Swingtown does the reverse). The Gazette has a piece on the show, with a dig about how the franco press aren’t covering it.

NHL free agency explained (I hope)

The Bluffer’s Guide this week, courtesy once again of yours truly, is about NHL free agency, which began on July 1 as it does every year. Our beloved Canadiens got its star power-play quarterback snatched away, but have acquired a thug enforcer to toughen the team up.

Because NHL contracts are complicated, I figured some training might be useful for us less-than-insane fans and well-wishers. In order to do that, of course, I had to read the collective agreement that was signed in 2005 after the lockout.

Unfortunately, I failed to realize that the agreement is over 450 pages long (PDF).

Didn’t get a lot of sleep that night. And I’m sure I still got a bunch of things wrong.

Not that I’m worried. If I fail at journalism here, I can always sign in Russia, right?

TWIM: Dion’s carbon tax idea

Somehow, despite working 42 hours this week, I managed to put together another bluffer’s guide, for the Liberal carbon tax plan. Liberal leader Stéphane Dion calls it Green Shift, which I guess is not to be confused with this Green Shift. From the video, it seems to have something to do with stock photos of plants and animals, combined with people in suits clapping awkwardly in a white room.

The 48-page plan (PDF), which ironically wastes quite a bit of space by having blank pages and one-word all-green title pages, explains far more details than non-Liberal politicians would have liked, because now they can’t attack Dion for being unclear.

That doesn’t mean they won’t attack the Liberals though. The Tories have already setup a they-think-it’s-funny website mocking Dion and his plan, saying everyone but the tooth fairy and leprechauns will have to pay more taxes as a result of it.

Basically all you need to know about the plan is this:

  • It would tax polluting fossil fuels and cut income taxes to balance the money difference
  • It exempts gasoline, because politicians are too scared to admit that high gas prices help the environment when suburban soccer moms are griping about how much money it takes to fill up their SUVs. This makes the plan useless for its intended purpose.
  • It’s a Liberal plan, and the Liberals have to become the government and get support from a majority of MPs before they can implement it.

Sorry for the genocide

This week’s bluffer’s guide courtesy of yours truly is about the Canadian residential school system, which the Canadian government formally apologized for this week. In addition to the apology, the government is handing out money by the bucketsful to people who lived in these schools, and has agreed to setup a Truth and Reconciliation commission to study the matter.

The latter is certainly a good idea because despite the huge amount of information out there, a lot of it is contradictory and it would be nice to get some more accuracy about a very shameful part of Canada’s history. I had a lot of trouble with conflicting information about when the schools started, when they closed, where they were located and how many there were and what their ages were (in other words, about half the information in this Reuters factbox). We’re still not entirely sure how many people are involved, but it could easily be over 100,000.

That said, for further reading I would recommend the Indian Residential School Survivor Society and the residential school settlement website.

Also, be sure to check out this classic 1950s CBC educational video about the school system. It’s so cliché it hurts.

TWIM: GM/CAW FYI

I filled in once again for Master Bluffer Peter Cooney in this week’s Bluffer’s Guide as he was having a busy week. I wrote about GM’s closing of a plant in Oshawa, Ont., and what the Canadian Auto Workers union is doing about it.

Naturally, because I’m drunk with power, I included a near-non-sequitur about Stephen Colbert:

But what about Stephen Colbert? True, the city did name March 20, 2007 “Stephen Colbert Day” after the mayor lost a bet with the TV satirist over a game between the Oshawa Generals and Colbert’s favourite Saginaw (Mich.) Spirit, who named their mascot after Colbert. This came after Colbert encouraged Spirit fans to throw copies of GM’s earnings reports onto the ice during a game, a gesture that would perhaps seem not so tongue-in-cheek now.

Bouchard-Taylor love wasting paper (literally)

So as I was taking a short break from doing my job yesterday, I downloaded this report that everyone’s talking about, in its original French. I expected a long report taking up far more paper than is necessary, and I wasn’t disappointed.

But I noticed something on one of the pages of the report:

I thought that was funny because the report had so many blank pages in it, to serve as bookends for the title pages. I did a quick count of the blank pages and mentioned to my boss that of the 310 pages in the report, 34 were entirely blank (not a single dot of ink).

She asked me to give her a couple of paragraphs saying that, and it turned into the shortest article I’ve ever written, in today’s paper. (It was a bit longer than that to begin with, but it was cut down for space, and also because it went on a bit too long, by a ruthless copy editor who ironically turned out to be myself).

Admittedly, both the environmental policies and the blank pages are common practice in government reports. The Johnson Commission report (PDF) has a similar notice (though it actually calculates how much of the planet you’re saving), and also has blank pages (though not as many).

Without the blank pages and title pages (including pages that repeat the title page or just include photos of the commission chairs, but not including the environmental/copyright notice above which is on an otherwise blank page), the Bouchard-Taylor report would have 60 fewer pages, for a 19% reduction in paper use.

Wouldn’t that have been better for the environment?

Myanmar 101

This week’s Bluffer’s Guide is by yours truly, about the crisis in Myanmar following Cyclone Nargis.

I was actually responsible for the entire Seven Days page this week, replacing the vacationing Peter Cooney. So I ended up filing the story to myself (literally, in that I emailed it to my work address from home).

For those who don’t subscribe to the paper, Seven Days also includes a summary of headlines from the week, quotes from each day, editorial cartoons from papers around the world (this week it’s all about Myanmar’s reluctance to accept aid and its decision to keep on with a constitutional referendum to give its governing junta more power) and a few items from this week in history (it was 15 years ago this week, for example, that the Expos retired their first jersey, No. 10 Rusty Staub)

No online link for the bluffer’s guide, so I’ve included it below:

So, what happened? On May 2, Cyclone Nargis made landfall in Myanmar, and became the deadliest natural disaster in the country’s history, killing tens of thousands. International relief efforts have been stymied by the government’s reluctance to issue visas.

Wait, wasn’t that Burma? Yeah, it’s confusing. In 1989, the military junta unilaterally changed the English version of the country’s official name from Burma to Myanmar. Democracy activists reject the legitimacy of that decision and continue to use the name Burma, along with countries such as the United States and Canada. The United Nations, however, recognizes Myanmar.

So how bad was this cyclone? Bad. The storm grew in the Bay of Bengal during the last week of April. It then began weakening, before rapidly intensifying the day before it hit the coast. By that point, it had reached peak wind speeds of 215 kilometres per hour, the equivalent of a Category 3 or Category 4 hurricane.

What’s the death toll? Nobody knows for sure. The UN confirmed 38,000 deaths, while the Red Cross says the number could be anywhere from 60,000 to 130,000. The official government figure is 130,000 dead or missing. It is probably the deadliest cyclone since a 1991 storm hit Bangladesh, killing 138,000 people.

What’s being done to help? Western governments and the United Nations have begun relief efforts, but report frustration that the Myanmar government is being slow to grant visas into the country.

How are neighbouring countries responding? Indonesia, Malaysia and Thailand, countries hardest hit by the 2004 Indian Ocean earthquake (and receiving no assistance from Myanmar) offered millions of dollars worth of money, food and medicine. India, which still has close ties to Myanmar, has led efforts with 140 tonnes of materials.

What is Canada doing? The federal government has promised $2 million in relief aid, including 2,000 shelter kits that left Canada on Wednesday and are being handed off to the International Red Cross in Thailand.

Why is Myanmar resisting aid? Because it makes them look bad. Myanmar has been a military dictatorship ever since a coup d’état in 1962. Free elections in 1990 resulted in a landslide victory for democracy activist Aung San Suu Kyi, but the results were ignored by the government which refused to step down. Opposition political parties are banned, the Internet is strictly regulated, the media (what little of it is not run by the government) is thoroughly censored and prisons are filled with political prisoners.

Is anything getting in? Yes. Though the government accepted money and supplies from other countries (which it would then proudly hand out to its citizens to improve its image), foreign aid workers would embarrass the military junta, and are being resisted to an extent the UN World Food Programme called “unprecedented” in modern history. The first U.S. military relief plane was only allowed to land in the country 10 days after the disaster.

How will this affect the food crisis? It doesn’t look good. Myanmar is a fertile source of rice, and the cyclone hit at a critical time. Farmers lost 149,000 water buffaloes, which won’t be replaced before the critical plowing season. Aid groups are trying to replace them with Chinese-built machines, but time is running out. Farmers also need tonnes of rice seeds after the ones they had just planted were washed away. If the harvest isn’t saved, a famine might dramatically increase the number of casualties.

Bad timing: Only 10 days after the disaster in Myanmar, a major earthquake in neighbouring China (magnitude 7.9) caused a catastrophe on a similarly devastating scale. The earthquake has affected relief efforts in the region, which must now split between helping both areas.

Worse timing: In the aftermath of the disaster, the Myanmar government decided to proceed with a controversial constitutional referendum, delaying the vote only in the worst affected areas until May 24. The new constitution, which the government said was approved by over 90 per cent of voters and a 99 per cent turnout, reserves parliamentary seats for military officers and restricts who can run for president.

Open-ended discussion question: How would this diaster have affected Myanmar if the country had a free and democratic government and a healthy economy like its neighbours?

Transit fandom

To most people, this is just a bus. The kind that will take you to work on a daily basis.

But to a select few, this rust bucket is something special. A group of about 30 public transit fans chartered this RTL bus for a day last weekend, just for fun. I tell their story in today’s paper.

Read More »

I’m a lover not a hater

My latest local blog profile is Angry French Guy (Somewhat ironic since his latest post totally disses me. The profile was written weeks ago and has been sitting in the can while this whole .qc craziness erupted)

Angry French Guy, aka Georges Boulanger, is a francophone who is trying to explain the perspective of francophones to us anglos.

“Driving a truck is not a healthy lifestyle,” he says. “Getting angry about the reasonable accommodation debate, Jan Wong and other nonsense from home while listening to my satellite radio was putting my life in danger.”

And for that, he’s gotten grief from both sides of the divide, with some fellow francos calling him a traitor:

His response: “Fighting off Barbara Kay on one side and now these clowns on the other. I must be doing something right.”

Anger really is the great motivator.

That whole Zimbabwe thing

Today’s paper features a Bluffer’s Guide by yours truly on the political situation in Zimbabwe. A full week after the vote, presidential election results have yet to be released. Unofficial tallies though put opposition leader Morgan Tsvangirai in the lead with just under half the votes. If Tsvangirai defeats president Robert Mugabe in a runoff (required when no candidate gets more than 50 per cent of the vote), it would be Mugabe’s first election defeat since taking office 28 years ago.

Something to think about as I’ll spend the equivalent of 500 million Zimbabwean dollars tonight on a fast-food dinner.

Don’t pay contributors (but don’t treat them like crap either)

In today’s Business Observer section, I have an article about whether or not companies setting up user-generated websites should consider paying those users for their content.

Revver tried it (paying users $1 million in its first year), but the overwhelming reach of YouTube has greatly limited their success. People who post videos to Revver have to also post them to YouTube or find someone else doing it for them.

And, of course, there’s Capazoo, whose business model involved having its users “tip” each other and getting a cut of that pie. This week, they appear to have died a horrible, horrible death, though it seems to have been more about bad management than a bad business idea.

I spoke to Evan Prodromou, who wrote an essay last July about the problems inherent with paying wiki contributors. The arguments hold true for video-sharing sites, blogs and just about anything where users are expected to work to give your site value.

His conclusion is that “it just doesn’t make a lot of sense” that websites pay for users, because payment makes it seem like work. Instead, they should focus on building communities, where work is valued in a non-monetary sense, and more importantly where the contributions provide value to the users themselves. YouTube allows you to share videos and give them a global reach. Same with Flickr on the photo side. These are user-generated websites, but they’re seen primarily as free services to users.

Many clueless latecomers to the user content game (and especially many media organizations) have been trying to push user participation to the point where they’re beating us over the head with it. Newspapers cut and paste uninteresting, anonymous comments from their message boards. TV weather presenters introduce photos of snow (and dogs in snow) taken by viewers. They all plead with you to share your news tips so they can get the exclusive (and not credit you for it) — provided that news tip doesn’t require too much investigation, of course.

When you try to share your family photos or stories about grandma, shocked that such dreck actually gets published/broadcast, you’re met with 1,000-word user agreements that state IN ALL CAPS that you give up all rights to your content including moral rights and (effectively) copyright, and they can do whatever they want with it without asking you or paying you a dime, even if it has nothing to do with the reason you submitted it. Oh yeah, and it also gives them the right to seize your home, take your dog and copy everything from your hard drive. Didn’t you read that part?

The result is that we get a lot of fluff, but very little useful information. Uninformed opinion, but little news. In other words, a whole lot of junk.

As a freelancer, I’m tempted to say that paying people is the answer. Forget this user-generated crap and get real journalists, photographers, videographers and writers to give you quality news and information. But that plea would fall on deaf ears of money-crunching media executives who see Web 2.0 as a magic ticket to free labour.

One of the lessons that should probably be taken away from this is that in order to get good content from your users, you have to respect them and at least not seem to be evil. They have to feel like they’re doing something valuable that’s worth their time (paid or not). Right now, getting your picture in the paper or on TV is still a pretty big reward for those seeking their 15 minutes. But if nobody reads that paper or watches that TV station because they don’t have quality content, will that continue?

As the article mentions, there are some coming out on the pro-payment bandwagon. Jason Calacanis says that top contributors (that 1-2% who represent the majority of content) are providing much more value to these websites than they’re taking back, and it makes sense to pay them if only to keep them loyal.

Even Wikimedia (which runs Wikipedia and related sites) is paying contributors for the first time with its Philip Greenspun Illustration Project. It’s an exceptional case, with money donated for a very specific purpose. But it represents a step toward paying users for their work.

Prodromou himself agrees that some work should probably be paid for. Administrative work, editing and other non-sexy contributions probably wouldn’t get done otherwise. It makes sense to have a small staff of employees to concentrate on that work. At the same time, web projects must be careful about not instilling a sense of resentment among its non-paid users. It’s a fine line to travel.

But what do you think? Does paying users cheapen what they contribute? Should only extreme superusers get paid for what they do? Or should the economy be allowed to give a monetary value to even the smallest contribution, even though for most people payment would be orders of magnitude less than what we would consider a minimum wage?

(Side note: This article sets a new record for the delay between filing and publication. I completed the article in November, and it sat on the shelf while the Business Observer section was being planned. Since it wasn’t particularly timely, it stayed there until just this week.)

Facebook watches you poop

Facebook

This morning’s paper features a big story by yours truly on the issue of privacy on Facebook.

Specifically, it talks about Montrealer Steven Mansour, who last summer found out that in order to delete his Facebook account he would have to first delete every wall post, comment, photo, note, everything he had ever done since he first registered his account. One at a time. It took him 2,504 steps. He’s not crazy about having to go through all that effort.

The same issue annoyed UK blogger Alan Burlison and others, but Facebook wouldn’t budge until the New York Times took it up last month. That led to the company proclaiming it would be easier, without making clear exactly what it was changing about the process.

Currently, on Facebook, you can “deactivate” accounts, which makes them inaccessible (though reports of fragments being left behind are common). But deleting them completely requires an outside-the-box email exchange with Facebook staff.

Not unexpectedly, Facebook didn’t respond to my request for a clarification about their policy.

Neither did Canada’s Privacy Commissioner’s Office, when I asked whether it had received a complaint from Mansour and/or were investigating Facebook. The office’s PR contact got back to me finally, and says he’s looking into whether there are any investigations concerning Facebook.

Mansour has a roundup on his blog of reaction to his story and other Facebook privacy issues. Only some involve conspiracy theories about links to the CIA and stuff.

The article also touches on TRUSTe, an organization that counts Facebook as a member and seems to do nothing to rein them in; Facebook’s draconian terms of use; and what Mansour thinks needs to be done to safeguard privacy rights online.

TWIM: Frozen at Berri

My article on last week’s freeze at Berri-UQAM metro came out this morning.

Rather than explain what happened in boring text though, let’s do it in video form:

There’s also a video of just the time-lapse part, for those who don’t want to hear me speak.

The underground city scavenger hunt

Underground City scavenger hunt participants

I have to admit, part of me totally expected last weekend’s underground city scavenger hunt to be a complete dud. It’s happened before with these organized-on-Facebook just-for-fun events. Facebook had 35 people attending, but those numbers are always hyperinflated due to the way Facebook works.

As it turns out, there were 39 participants, and that was way more than was needed to have fun.

For my article in today’s Gazette, I spoke to organizer Robin Friedman while boyfriend-and-co-organizer Jody McIntyre was registering people. I then followed a team through the two-hour hunt.

Photos, the list and more after the jump below.

Read More »

Getting biblical about spam

As promised, today’s article in Business Observer discusses brick-and-mortar companies who violate email netiquette and send unsolicited marketing emails to people. It’s based on three companies I talked about in my “not above outright spam” series:

  • Kanuk (which is still sending me such emails)
  • Rogers (my wireless provider, who seem to think being a customer is carte blanche for spamming)
  • CIBC

In all three cases, I can only theorize about why my email was added to these marketing lists, because not one of them responded to repeated requests for an explanation, the first as a regular spam victim, the second as a reporter researching a story. CIBC’s media relations guy asked for more information about the email, but I never heard from them or their email services provider Komunik again.

A fourth company, Chapters/Indigo, was left out because (a) the article was already way too long, (b) they responded to my request and investigated promptly, and (c) their investigation determined that my mother signed up for an account there two years ago. Here’s what it would have looked like:

Company: Indigo Books and Music
Date: Sept. 24, 2007
What they were selling: Book bargains
Email service provider: ThinData

Indigo’s email followed what has apparently become an industry standard of having people fill out web forms before they can unsubscribe from email lists. And like other companies, it assumed I have an account and wouldn’t let me unsubscribe unless I logged in. But Indigo responded promptly to my initial complaint with a thorough investigation.

Well, actually ThinData found a blog post I wrote with the complaint and then alerted the company. Within two days I had a response from Indigo’s customer service director explaining that someone else (my mother) had used the address to set up an account in 2005, and they have “only recently been reaching out to our past customers.” He unsubscribed me from the list and apologized for problems I had unsubscribing. Both Indigo and ThinData provided copies of extensive privacy and anti-spam policies.

The original message violated some best practices for email marketing that ThinData swears by, such as providing a simple one-click way to unsubscribe. Nevertheless, the provider accepted the response from Indigo and said they “consider this matter resolved.”

That last part sort of irked me. Despite promises that they’re 100% against spam, these companies seem to defer to their clients when it comes to actually determining whether policies are being followed. Explanations are accepted at face value and no independent investigations are done.

The article also includes some suggested best practices for commercial email marketers, compiled from industry sources and the Canadian Task Force on Spam. Hopefully some companies will be a bit more strict about conforming to them.

I’ll let you know if any of these companies decide to respond now that the article is out. In the meantime, do you have any spam gripes about companies that should know better?

TWIM: Mitsou-inspired cultural blogging

My latest blog profile is the relatively new Comme les Chinois, by Spacing Montreal contributor Cedric Sam. It talks about Chinatown, the local Chinese community, profiles local Chinese people, and basically talks about everything that relates to being Chinese in Montreal.

The blog’s name comes from Les Chinois, a 1988 pop single by Quebec singer Mitsou, the lyrics of which suggest Chinese people treat their lovers well. On his blog, Sam took a lyric from that song, “regarde les chinois” literally, and one of its regular features is interviews members of Montreal’s Chinese community.

UPDATE: Kate blogs about Spacing’s blogging about my article about Cedric’s blog. So I figured I’d blog that.

TWIM: Are speeding tickets a government conspiracy?

This week’s Justify Your Existence is Alfredo Munoz of S.O.S. Ticket. You’ll recall earlier this month there was some dust kicked up at a new service from this ticket-fighting brigade setup by a former police officer. That service alerts drivers to radar speed traps, so they can slow down and not get a ticket.

The article (which Kate thinks has an editorializing headline but I think is a legitimate question, even though I didn’t write it) is cut off online. Here’s the missing text:

Alerts are given to drivers by text message on their cellphones. Doesn’t that encourage dangerous cellphone use while driving?

We can walk and chew gum at the same time. It takes a second to read, and you can hold the cellphone in front of you as you read it, to keep your eyes on the road. It doesn’t worry me. We’ve studied this. Ads on the side of the road or drinking a coffee are more of a distraction than a text message.

I talked with Munoz last week in the small company’s log-cabin-like offices in Old Montreal, around the corner from the municipal courthouse. He sat me down on his expensive-looking leather couch and we talked for a while about the ethics of his service and tickets in general.

Munoz, a young technically-proficient businessman, not only didn’t agree that what he was doing was morally questionable. He feels he’s helping society through this service:

  • It keeps the idea of speed traps in drivers’ heads, so they’re conscious that they need to slow down
  • Because it relies on members reporting speed traps, it’s not 100% and won’t encourage people to drive faster because they can never be sure a cop isn’t there
  • Everyone speeds anyway. It isn’t less safe
  • Speeding tickets don’t make highways safer, they just bring in more money to the police
  • Dangerous driving is caused by 16-18-year-olds who are taught about signage and the highway code but not how to drive safely or keep a car under control in an emergency

Munoz sees S.O.S. Ticket as the only true force representing regular car drivers. He philosophizes that nobody has ever changed the world by being liked by everyone.

Whether he does more good than harm is something for you to decide.